Welp this place was horrible. Bed was decent and air worked but dirty stained walls, bugs, mold in shower. Owners definitely need to drop the prices way lower for that horrible place. Never staying there again.
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酒店回复: Dear Mercedes,We’re very sorry to hear about the issues you experienced at Westwood Inn Extended Stay by OYO Gonzales TX. Your feedback is being reviewed to improve the property for future guests.Warm regards,LisaWestwood Inn Extended Stay by OYO Gonzales TX
2.0分
其他
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property was good location to our needs, I took a wash cloth and wipe down counter tops actually all surface. Went to walmart and bought sents for the room, smelt musty and bath tub had repared mold
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酒店回复: Dear Guest,Thank you for sharing your feedback about Westwood Inn Extended Stay by OYO Gonzales TX. We apologize for the musty smell and cleanliness issues in your room. Your comments have been shared with our team to address these concerns for future guests.Warm regards,EvaWestwood Inn Extended Stay by OYO Gonzales TX
5.0分
其他
The property was will kept. The staff was very nice. And the room was awesome. I really enjoyed my stay
2.0分
商务出差
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A Broken Place
This place is broken. The front desk people were very friendly, of Indian origin. So many things about this property was simply broken. I would not recommend it until something happens (like fixing the dysfunctional things everywhere.
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酒店回复: Dear Daniel,Thank you for your feedback and for recognizing the friendliness of our front desk team. We sincerely apologize for the issues you encountered with the property’s condition. Please know that we are actively working on repairs and improvements to enhance our guests’ experience.We appreciate your honesty and hope to welcome you back in the future with a much-improved stay.Sincerely,Hotel ManagementWestwood Inn by OYO Gonzales TX
1.0分
商务出差
Had a scorpion crawl over my foot while brushing my teeth, on top of we t carpet from AC, and holes in the wall it’s evident how much they care
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酒店回复: Dear Cole,We sincerely apologize for the issues you encountered during your stay at Westwood Inn by OYO Gonzales, TX. Your feedback is invaluable, and we will be addressing the concerns you raised about cleanliness and maintenance to ensure a better experience for future guests. We truly appreciate your input and hope you will consider giving us another chance in the future.Best regards,EvaWestwood Inn by OYO Gonzales, TX
3.0分
家庭亲子
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Showed up and was charged and given a key card to the room. When I got to the room the handle looked like it had been pried open. The door was being held open by the door stopper. When I looked inside the room was a mess sheets rumpled as if someone had slept in them. Went back to the desk, advised the clerk he said he would go check. Promptly came back and said he'd issue me a new room. Had to wait 30 minutes for it to be cleaned. Went to the new room. It was okay for what you're paying but honestly it's in need of an update. The headboards are not fastened to the wall they had a piece of cardboard wedges between the wall and headboard. Couldn't move on the bed without it banging up against the wall. The tub looked like I'd need a tetanus shot if I used it. Portions were rusted. If you have epilepsy don't turn on the light to the bathroom it constantly flickered. Only one lamp and one light fixture worked in the whole room. Wires from a broken phone line were hanging out beside the bed. Definitely didn't match the picture used on the ******* booking page. The contrast between the outside of the hotel and the inside is striking. Probably wouldn't stay again but I guess it's good if you just need to sleep for a night.
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酒店回复: Dear Stephanie,Thank you for your review. We're sorry to hear about the issues you encountered during your stay at Westwood Inn by OYO Gonzales, TX. We take all feedback seriously and will investigate the concerns you raised regarding the room conditions. Your experience is not typical, and we are committed to improving the quality of our accommodations. We appreciate your feedback and hope to provide a better experience in the future.Best regards,LisaWestwood Inn by OYO Gonzales, TX
4.0分
其他
The outside door did not close tightly....I felt a little uneasy about this.
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酒店回复: Dear Madella,Thank you for taking the time to share your feedback and for rating your stay at Westwood Inn by OYO Gonzales, TX. We’re sorry to hear that the outside door didn’t close tightly and that this made you feel uneasy. Your comfort and safety are very important to us, and we appreciate you bringing this to our attention. Our team is already looking into the issue to ensure it’s promptly addressed.We hope to have the opportunity to welcome you back for a more secure and seamless experience in the future.Warm regards,RosyWestwood Inn by OYO Gonzales, TX
5.0分
其他
Great job from all involved, thank you kindly.
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酒店回复: Dear Vernon,Thank you for your kind words and 5-star rating! We're thrilled to hear that you had a great experience at Westwood Inn by OYO. We truly appreciate your feedback and are grateful for your support. We look forward to welcoming you back in the future!Best regards,Management TeamWestwood Inn by OYO Gonzales TX
1.0分
商务出差
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I showed up to the hotel where I made a reservation and nobody was at the lobby to assist me. I didn’t get to stay in the room because nobody was working . The owner said the lobby closed @9pm but my reservation was still submitted. Nothing ever said it was closed
1.0分
其他
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This property is unprofessional. I got a room to just show up and nobody be there to assign me a room. Then on top of that they still charged me and didn’t give me a refund.
Welp this place was horrible. Bed was decent and air worked but dirty stained walls, bugs, mold in shower. Owners definitely need to drop the prices way lower for that horrible place. Never staying there again.
property was good location to our needs, I took a wash cloth and wipe down counter tops actually all surface. Went to walmart and bought sents for the room, smelt musty and bath tub had repared mold
The property was will kept. The staff was very nice. And the room was awesome. I really enjoyed my stay
A Broken Place
This place is broken. The front desk people were very friendly, of Indian origin. So many things about this property was simply broken. I would not recommend it until something happens (like fixing the dysfunctional things everywhere.
Had a scorpion crawl over my foot while brushing my teeth, on top of we t carpet from AC, and holes in the wall it’s evident how much they care
Showed up and was charged and given a key card to the room. When I got to the room the handle looked like it had been pried open. The door was being held open by the door stopper. When I looked inside the room was a mess sheets rumpled as if someone had slept in them. Went back to the desk, advised the clerk he said he would go check. Promptly came back and said he'd issue me a new room. Had to wait 30 minutes for it to be cleaned. Went to the new room. It was okay for what you're paying but honestly it's in need of an update. The headboards are not fastened to the wall they had a piece of cardboard wedges between the wall and headboard. Couldn't move on the bed without it banging up against the wall. The tub looked like I'd need a tetanus shot if I used it. Portions were rusted. If you have epilepsy don't turn on the light to the bathroom it constantly flickered. Only one lamp and one light fixture worked in the whole room. Wires from a broken phone line were hanging out beside the bed. Definitely didn't match the picture used on the ******* booking page. The contrast between the outside of the hotel and the inside is striking. Probably wouldn't stay again but I guess it's good if you just need to sleep for a night.
The outside door did not close tightly....I felt a little uneasy about this.
Great job from all involved, thank you kindly.
I showed up to the hotel where I made a reservation and nobody was at the lobby to assist me. I didn’t get to stay in the room because nobody was working . The owner said the lobby closed @9pm but my reservation was still submitted. Nothing ever said it was closed
This property is unprofessional. I got a room to just show up and nobody be there to assign me a room. Then on top of that they still charged me and didn’t give me a refund.