The room smelled very clean upon entering. The bed and pillows were comfortable and the bathroom was clean and bright. Toiletries were available and a coffee machine in the room. Dixie at the front office was cheerful and friendly. The breakfast was pretty good. Waffles, sausage, little omelets and fruit, yogurt, cereal, juice.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Walterboro. We're delighted you found your room clean, comfortable, and well-equipped. It's wonderful to hear Dixie made a positive impression, and that you enjoyed our breakfast offerings. We strive to provide a pleasant and welcoming experience for all our guests.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
My room smelled like cigarette smoke and my daughter wouldn’t even sleep on the bed the a/c barley worked
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酒店回复: Dear Tiffany,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Walterboro. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with the odor of the room and issues with AC. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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When we showed up to check in the clerk informed me that she would nkt honor the price i was qouted online and instead said it would be an addtional $60 plus tax and a $50 deposit even though i had an out of state license she appeared extreamly intoxicated and had the insde locked when we arrived at 8pm telling me it was for safteybbecause it was a dangerous area. We left and went down the road to a days inn which was a decent price and the staff was extremly friendly.
1.0分
其他
Waljed in to roaches greeting us. Sheets ,floors, walls nasty the smell was overwhelming. Left faster than we walked up to to the room.
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酒店回复: Dear Tayna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Walterboro. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the uncleanliness of the sheets and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely, Carla Red Roof Management RediResponse Specialist
1.0分
其他
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When I arrived early Saturday morning, after traveling 500 miles from the Washington, DC area, no one was present for check-in. There was also a "No Vacancy" sign in the window at the desk clerk's desk. ended up booking a room at the Best Western next door. Fortunately, I did not pay for this room in advance and did not have to dispute the charges on my credit card.
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酒店回复: Dear Anthony,Thank you for taking the time to tell us about your experience at the Red Roof Inn Walterboro. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies as you were not able to stay in our hotel. The situation you described regarding the long travel you took going to our hotel and was not able to check in is truly regrettable. We are very sorry for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,ArciRed Roof Management RediResponse Specialist
3.0分
情侣出游
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Entrance to property was hard to find. Desk staff was very nice. Room was clean, but not well maintained (peeling paint, non-working lightbulbs, detached baseboard). Was fine for a nights stay when we just needed to sleep and shower.
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酒店回复: Dear Kaylee, Thank you for taking the time to share your feedback. We appreciate your comments regarding your recent stay at the Red Roof Inn Walterboro. We are delighted to read that you found our staff to be very nice and our rooms to be clean. However, you indicated that the upkeep of the room wasn't to your liking due the what you described as peeling paint, lightbulbs not working and other issues highlighted in your comments. Please accept our sincerest apologies fir the inconveniences. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience with us. We hope we have the opportunity to see you again in the future.Sincerely, AngelRed Roof Management RediResponse Specialist
2.0分
情侣出游
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The best part of our stay was the front desk receptionist. She was very sweet. We were advised that the TV was not working and decided that was okay as we were on the road all day and just wanted to sleep. BUT... The room didn't appear to be cleaned, the commode seat was loose, the lamp next to the bed didn't light, the refinished tub was peeling, there was gum on the couch cushion and the coffee maker didn't have a tray to place the coffee pod. Not a place we will be returning to.
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酒店回复: Dear ***,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Walterboro. You indicated that you were unsatisfied with the cleanliness of your room, the faulty toilet seat and the other listed concerns, which hindered your stay. At Red Roof, cleanliness is one of our top priorities, so I am sorry to hear that was not achieved with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Red Roof would love to have another chance to provide you with a better experience at any of our other brand locations in the future.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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Property requires renovating. We did not use the tub as it was not appropriate for use. The entire tub was flaking (tub enamel). The was no TV cable working either. Found dirt under the bed skirt that appeared to be missed during cleaning. Front desk staff very friendly and provided excellent customer service. No breakfast provided; only coffee available.
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酒店回复: Dear Joaquim, Thank you for taking the time to tell us about your experience at the Red Roof Inn Walterboro. It was pleasing to know that you found our staff to be friendly and provided excellent customer services. We strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. I am sorry that your experience did not meet your expectations due to the television cable not working, bathtub condition amidst other concerns. It's our intention at Red Roof, to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,MatthewRed Roof Management RediResponse Specialist
真的很不卫生，房间里有很多虫子，看起来没有什么干净的。我们连被子都不敢躺下……
******* 可以给出的最糟糕的建议是，房间到处都是灰尘，房间里到处都是蜘蛛和蜘蛛网，毛巾很脏，有股潮湿的味道。浴室的马桶和淋浴间都发霉了。像这样的糟糕经历。我没有时间去投诉，因为我入住得很晚，我已经想睡觉了，但进了房间后我就后悔了，我根本不推荐这个地方。
The room smelled very clean upon entering. The bed and pillows were comfortable and the bathroom was clean and bright. Toiletries were available and a coffee machine in the room. Dixie at the front office was cheerful and friendly. The breakfast was pretty good. Waffles, sausage, little omelets and fruit, yogurt, cereal, juice.
My room smelled like cigarette smoke and my daughter wouldn’t even sleep on the bed the a/c barley worked
When we showed up to check in the clerk informed me that she would nkt honor the price i was qouted online and instead said it would be an addtional $60 plus tax and a $50 deposit even though i had an out of state license she appeared extreamly intoxicated and had the insde locked when we arrived at 8pm telling me it was for safteybbecause it was a dangerous area. We left and went down the road to a days inn which was a decent price and the staff was extremly friendly.
Waljed in to roaches greeting us. Sheets ,floors, walls nasty the smell was overwhelming. Left faster than we walked up to to the room.
When I arrived early Saturday morning, after traveling 500 miles from the Washington, DC area, no one was present for check-in. There was also a "No Vacancy" sign in the window at the desk clerk's desk. ended up booking a room at the Best Western next door. Fortunately, I did not pay for this room in advance and did not have to dispute the charges on my credit card.
Entrance to property was hard to find. Desk staff was very nice. Room was clean, but not well maintained (peeling paint, non-working lightbulbs, detached baseboard). Was fine for a nights stay when we just needed to sleep and shower.
The best part of our stay was the front desk receptionist. She was very sweet. We were advised that the TV was not working and decided that was okay as we were on the road all day and just wanted to sleep. BUT... The room didn't appear to be cleaned, the commode seat was loose, the lamp next to the bed didn't light, the refinished tub was peeling, there was gum on the couch cushion and the coffee maker didn't have a tray to place the coffee pod. Not a place we will be returning to.
Property requires renovating. We did not use the tub as it was not appropriate for use. The entire tub was flaking (tub enamel). The was no TV cable working either. Found dirt under the bed skirt that appeared to be missed during cleaning. Front desk staff very friendly and provided excellent customer service. No breakfast provided; only coffee available.