Leaking pipe above us so we could hear water all night. Other than that room was clean and nice. Charged us for early check in when it was 20 minutes to 4 so that was disappointing but overall good stay
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酒店回复: Thank you for sharing your feedback. We're glad to hear you found the room clean and nice overall. We sincerely apologize for the inconvenience caused by the sound of a leaking pipe. we understand how that could be frustrating. Your comments help us improve, and we hope to have the chance to provide you with an even better experience next time.
4.0分
情侣出游
Staff were friendly, check in was easy and the room was very clean. Our shower never really got more than warmish and the pressure was not good but overall 4/5
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酒店回复: Thank you for your feedback. We're glad you enjoyed the friendly staff, smooth check-in, and clean room. We appreciate the note about the shower and will look into it. Hope to see you again.
5.0分
其他
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Convenience, quality, peacefulness
A first stay at this property, but not my last. A few blocks off the main road into Lacombe, it's convenient to Hwy 2 as well as quiet. The elevators are speedy; the parking is ample and included. The rooms are nicely decorated. Tollers Bistro is a 4-minute walk and offers excellent food (also generous servings - pro tip).
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酒店回复: Thank you so much for the thoughtful review! We're thrilled to hear you enjoyed your first stay with us and that everything from the location and parking to the room decor and speedy elevators made for a positive experience. Great tip about Tollers Bistro. we’re lucky to have them nearby! We look forward to welcoming you back on your next visit to Lacombe!
3.0分
其他
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It was decent other than I had prepaid for my stay b. When I went to check in I had to pay an additional $90 and was inly refunded $42 once the manager looked into it
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酒店回复: Thank you for sharing your experience. We're glad to hear that overall your stay was decent, but we sincerely apologize for the confusion and inconvenience regarding the payment. It's certainly not the experience we aim to provide. We appreciate your patience while the manager looked into the issue.We hope to have the opportunity to welcome you back in the future
5.0分
其他
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Canadian Excursion
Hotel is very clean, the staff is very friendly always there to help. Parking is behind building which is great with the main road right in front of the building. We stayed at 4 different hotels for our trip, this was the last one before heading home. Hands down nicest one of all.
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酒店回复: Thank you so much for your wonderful review! We're happy to hear that you found our hotel to be the nicest of your trip, that truly means a lot to us. It’s great to know you enjoyed the cleanliness, friendly service, and convenient parking. We hope your journey home went smoothly, and we’d be delighted to welcome you back anytime!
5.0分
情侣出游
The room was spacious and clean. The kitchen was fully stocked with dishes and a full sized fridge/freezer.
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酒店回复: Thank you for your lovely feedback. It was a pleasure to host you, and we’re so glad your experience was a memorable one. We look forward to welcoming you back.
5.0分
家庭亲子
Spacious, immaculate state of cleanliness, delicious breakfast, amazing playground and ice cream shop steps away, courteous staff!!
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酒店回复: Thank you for sharing your experience. We appreciate your stay and hope to welcome you again soon.
5.0分
其他
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This hotel was wonderful, we got an upgrade on arrival to a king room with all the amenities, breakfast was lovely would definitely stay here again and would recommend.
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酒店回复: Thank you for sharing your experience. We appreciate your stay and hope to welcome you again soon.
5.0分
其他
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Excellent breakfast, staff was great, property and rooms immaculate. We had an event there, and the meeting room and catering couldn't have been better. Thanks!
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酒店回复: Thank you so much for your kind words! I am so happy to hear you enjoyed the breakfast, found our staff helpful, and appreciated the cleanliness of our property and rooms. It was truly a pleasure working with you during the run up to your event. We're honored you chose us to host your family reunion. We're so glad the banquet room and catering met your expectations and helped make your event special. We hope to welcome you and your family back again in the future!
一切都很棒
Leaking pipe above us so we could hear water all night. Other than that room was clean and nice. Charged us for early check in when it was 20 minutes to 4 so that was disappointing but overall good stay
Staff were friendly, check in was easy and the room was very clean. Our shower never really got more than warmish and the pressure was not good but overall 4/5
Convenience, quality, peacefulness
A first stay at this property, but not my last. A few blocks off the main road into Lacombe, it's convenient to Hwy 2 as well as quiet. The elevators are speedy; the parking is ample and included. The rooms are nicely decorated. Tollers Bistro is a 4-minute walk and offers excellent food (also generous servings - pro tip).
It was decent other than I had prepaid for my stay b. When I went to check in I had to pay an additional $90 and was inly refunded $42 once the manager looked into it
Canadian Excursion
Hotel is very clean, the staff is very friendly always there to help. Parking is behind building which is great with the main road right in front of the building. We stayed at 4 different hotels for our trip, this was the last one before heading home. Hands down nicest one of all.
The room was spacious and clean. The kitchen was fully stocked with dishes and a full sized fridge/freezer.
Spacious, immaculate state of cleanliness, delicious breakfast, amazing playground and ice cream shop steps away, courteous staff!!
This hotel was wonderful, we got an upgrade on arrival to a king room with all the amenities, breakfast was lovely would definitely stay here again and would recommend.
Excellent breakfast, staff was great, property and rooms immaculate. We had an event there, and the meeting room and catering couldn't have been better. Thanks!