酒店回复: Dear Stein, thank You for sharing Your impressions! We’re delighted You enjoyed our beautiful beach and the friendly bar service — that’s exactly the seaside mood we love to create. We can’t wait to welcome You back for more cheerful seaside moments and refreshing days by the Adriatic.Warm regards,Hotel Management – Aminess Vival Velaris Resort
3.0分
其他
原文
翻译提供方:Google
晚餐甚至不包括水,这是意料之中的。
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酒店回复: Dear Mikael, thank you for taking the time to write these few words about your stay at Aminess Vival Velaris Resort. We treat all feedback with the utmost seriousness and we will take your comments into account to continually improve the quality of our services. I hope we will have great pleasure to welcome you back. Sincerely, Aminess Vival Velaris - Hotel Management
We booked a deluxe room with a deep bath and a queen bed. They gave us a ro with a shower and 2 single beds. The AC didn't work neither the TV.
We asked for another room. They sent us to a new room without a bath and still with 2 single bed.
At the end of our stay, they charged us 5euros due to city taxes, even though we had already paid taxes...
I wouldn't come back
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酒店回复: Dear Alba,Thank you for your feedback. It’s clear that we fell short of your expectations, and we apologize for the issues you encountered during your stay. We appreciate your comments and take them very seriously as we strive to improve. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,
4.0分
其他
Little dirty but nice in general
Dirty towels and bed sheets, but great service and nice area
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酒店回复: Dear Guest, thank you for your feedback. We apologize for the cleanliness issues you encountered with the towels and bed sheets. We appreciate your kind words about our service and the beautiful surroundings. We will address this matter promptly. Best regards,
4.0分
家庭亲子
Good value for money hotel/resort with very close access to the sea. Positive experience.
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酒店回复: Dear Juhani,Thank you for your positive review! We're glad to hear that you enjoyed your stay and found good value in our Labranda Velaris Resort. The close access to the sea is indeed a highlight, and we're pleased it contributed to your positive experience. We look forward to welcoming you back in the future!Best regards,
很棒的海滩,有不错的酒吧和服务。
晚餐甚至不包括水,这是意料之中的。
这家酒店是位于苏佩塔尔郊外布鲁桑维拉里斯酒店村的几家酒店之一。酒店建筑和房间都很现代明亮。我们入住的是一栋扩建部分的二楼(可以通过用于找平建筑的坡道来辨认)。房型:高级双人海景房。虽然我们“仅仅”住在二楼,但还是能看到一小片海景,甚至还能远眺斯普利特。房间面积不适合长期入住。所谓的双人床实际上是两张单人床拼在一起的,而且经常会滑开。床垫要么有点旧,要么太软。房间里没有行李架。没有桌子,只有一个三角形的架子,横跨房间一半,在阳台处加宽,可以放一把扶手椅。阳台上有一张桌子和两把扶手椅。不过,浴室倒是挺宽敞的(有浴缸和马桶)。无线网络非常好,而且是免费的。酒店的庭院很大,绿树成荫,鲜花盛开,维护得非常好。淡季时,泳池空间很宽敞。我想旺季的时候肯定会很拥挤。不过,去海边度假可不只是为了游泳。你可以在风景优美的海湾里享受海滩游泳。前台服务热情度一般,如果能更友好、更有耐心一些就更好了。前台说,苏佩塔尔的餐厅步行需要15分钟。但前台似乎没有意识到,这段距离对行动不便的人来说也很困难。相比之下,酒吧的女服务员非常热情,给我们推荐了餐厅。第一天我们被告知自助早餐在酒店餐厅(另一栋楼)。自助餐种类丰富,味道也不错。不过,一家四星级酒店居然没有达尔马提亚大虾,这实在有点让人失望。就连三星级酒店都会提供这种虾。因为是淡季,餐厅很安静,这正合我们心意,因为我们想找个安静的地方度假。第二天我们回到餐厅时,发现门关着。嗯,不过我们的早餐是包含在房费里的。所以我们只好回酒店。早餐现在改在酒店供应。空间小了很多,自助餐台只能从一侧进入,所以人挤人是不可避免的。不如第一天那么愉快。性价比很高(十月份),但我扣了一分,因为像这家酒店这样现代化的酒店,无障碍设施应该是完善的,或者至少应该在客人不开口的情况下就能帮忙搬运行李。优点:+)酒店满足了我们想要的房间位置;+)浴室很大;+)非常安静(十月份);+)房间采光很好,面向阳台的整面墙都是玻璃;+)酒店内部装修不错。缺点:-)海景——嗯,算是吧。我们只能看到一小部分海景,大部分视野都被度假村的庭院和其他建筑遮挡了;-)床垫有点塌陷。
免费停车,前台服务一流,酒店布局合理,酒吧提供种类丰富的鸡尾酒,餐厅宽敞。员工非常忙碌,态度不够热情,但服务仍然到位。自助餐菜品一般,尤其是晚上7:45到达时,开胃菜是冷的,甜点是用空盘子盛装的。建议:餐厅刚开门时就去,这样菜品种类更丰富。另一方面,早餐很丰盛,咖啡也不错。房间舒适,阳台可以俯瞰街道,但很安静,Wi-Fi信号很好,还有两个法语新闻频道。餐厅员工不太爱笑,但这可能是因为语言障碍。
Terrible service
We booked a deluxe room with a deep bath and a queen bed. They gave us a ro with a shower and 2 single beds. The AC didn't work neither the TV.
We asked for another room. They sent us to a new room without a bath and still with 2 single bed.
At the end of our stay, they charged us 5euros due to city taxes, even though we had already paid taxes...
I wouldn't come back
Little dirty but nice in general
Dirty towels and bed sheets, but great service and nice area
Good value for money hotel/resort with very close access to the sea. Positive experience.
Didn’t Use….