My only complaint is that the hot tub was not even remotely hot. pretty much the same temperature as the pool.
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酒店回复: Dear Duane,Thank you for your feedback and your 8/10 rating. We’re glad to hear most of your stay went well, and we appreciate you letting us know about the hot tub temperature. That certainly shouldn’t happen, and we’ve already had our maintenance team look into it to ensure it is heated properly.We hope to welcome you back for a more enjoyable experience next time.Warm regards,The Country Inn & Suites Sparta Team
3.0分
其他
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Last time I stayed there it was great this time. It was still good, but I wanted to use the fridge and then get very cold. The water took forever to heat up for the shower, but that also might be because it was colder outside.
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酒店回复: Dear Troy,Thank you for sharing your feedback and for staying with us again. We’re glad to hear it was still a good visit, but we’re sorry for the inconvenience with the fridge not cooling properly and the delay in hot water. We’ve asked our maintenance team to check both to ensure everything is working as it should.We appreciate you bringing this to our attention and hope to provide you with an even better experience on your next stay.Warm regards,The Country Inn & Suites Sparta Team
3.0分
其他
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Staff was friendly, although breakfast server was also front desk clerk so no one to check us out in the morning. Text from property helped and was easy to use. Beds were comfortable. Sink area had been remodeled but showerhead was rusty and shower curtain rod coming out of wall. Bathroom needed painting. Cleaning staff does poor job. Floors and bed comforter were not clean, but Pool and hot tub area was clean.
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酒店回复: Thank you for your detailed feedback, Melanie. We're glad you found the staff friendly and the beds comfortable, and we appreciate your comments about areas needing improvement. We'll address the housekeeping and maintenance issues to ensure a better experience for future guests.
1.0分
其他
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I ended up leaving the same night as both the beds in my room were dirty. The sheets were stained with blood, what looked like yellow pee stains, and there was little black hairs in both beds. After going down to the front desk to inform of this issue he asked what time I had checked in and why didn’t I notice it then. I was there for a wedding and left right away for the wedding after checking in. There were no available rooms so I ended up leaving to drive 2 hours back home. I have requested a refund.
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酒店回复: Thank you for sharing your experience, Erin. We're very sorry to hear about the condition of your room and the way the situation was handled. This is far below our standards, and we understand how upsetting it must have been. Your feedback is being taken seriously, and we’ll be reviewing this incident with our team to ensure it doesn’t happen again.
3.0分
情侣出游
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This hotel has gone down hill over the last few years. The weeds around the property were never taken care of this year. Not a nice way to walk into the hotel.
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酒店回复: Thank you for your feedback, Cynthia. We're sorry to hear about the decline in the property's appearance and appreciate you bringing it to our attention. We'll work on improving the exterior maintenance to ensure a better first impression.
4.0分
家庭亲子
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Wonderful staff, nice clean room. Air conditioning was nice and cool. Good parking spaces, next to a dining restaurant and a gas station. Breakfast wasn't too bad. The only reason I rate this 4 stars was because my room sink drainage was slow, almost like it was clogged.
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酒店回复: Thank you, Youa, for the thoughtful review! We're glad you enjoyed the clean room, cool A/C, and convenient location. We appreciate your feedback about the sink drainage and will make sure it gets addressed. Hope to welcome you again soon!
2.0分
其他
Room online had wrong description. When arrived they gave us a smaller room than paid for. No place to put your bikes if you’re biking on the Sparta trail.
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酒店回复: Thank you for your feedback, Leah. We're sorry to hear about the room issue and the inconvenience with bike storage. Your comments are important, and we’ll work on improving accuracy in room descriptions and amenities for future guests.
4.0分
商务出差
The keyed access doors did not lock, they barely shut. The stairs hadn’t been vacuumed in months….
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酒店回复: Thank you, Brian, for your feedback. We're glad you rated your stay positively overall, but we apologize for the issues with the door security and cleanliness. We'll address these concerns with our team to ensure a better experience moving forward.
2.0分
其他
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Not worth the price.
The room had an odd smell, air conditioner wouldn’t stay on consistently even with the option for fan always. WAY too overpriced for the amenities and room. Multiple bugs were killed by us and the walls were scuffed up, metal rods laid on our bathroom floor. Beds uncomfortable. The one pro is it was very quiet.
4.0分
其他
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Driving through
Very friendly and helpful man at desk as well as breakfast. Nice breakfast - scrambled eggs, bacon, and potatoes in addition to waffles.
This is the second time we have stayed here on our way through. Would stay again.
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酒店回复: Hi Donna,It’s always a pleasure to welcome returning guests like you! We’re so glad you enjoyed the friendly service and breakfast — we’ll be sure to pass your kind words along to the team. Thanks for making us part of your journey again, and we look forward to seeing you next time you’re passing through!
My only complaint is that the hot tub was not even remotely hot. pretty much the same temperature as the pool.
Last time I stayed there it was great this time. It was still good, but I wanted to use the fridge and then get very cold. The water took forever to heat up for the shower, but that also might be because it was colder outside.
Staff was friendly, although breakfast server was also front desk clerk so no one to check us out in the morning. Text from property helped and was easy to use. Beds were comfortable. Sink area had been remodeled but showerhead was rusty and shower curtain rod coming out of wall. Bathroom needed painting. Cleaning staff does poor job. Floors and bed comforter were not clean, but Pool and hot tub area was clean.
I ended up leaving the same night as both the beds in my room were dirty. The sheets were stained with blood, what looked like yellow pee stains, and there was little black hairs in both beds. After going down to the front desk to inform of this issue he asked what time I had checked in and why didn’t I notice it then. I was there for a wedding and left right away for the wedding after checking in. There were no available rooms so I ended up leaving to drive 2 hours back home. I have requested a refund.
This hotel has gone down hill over the last few years. The weeds around the property were never taken care of this year. Not a nice way to walk into the hotel.
Wonderful staff, nice clean room. Air conditioning was nice and cool. Good parking spaces, next to a dining restaurant and a gas station. Breakfast wasn't too bad. The only reason I rate this 4 stars was because my room sink drainage was slow, almost like it was clogged.
Room online had wrong description. When arrived they gave us a smaller room than paid for. No place to put your bikes if you’re biking on the Sparta trail.
The keyed access doors did not lock, they barely shut. The stairs hadn’t been vacuumed in months….
Not worth the price.
The room had an odd smell, air conditioner wouldn’t stay on consistently even with the option for fan always. WAY too overpriced for the amenities and room. Multiple bugs were killed by us and the walls were scuffed up, metal rods laid on our bathroom floor. Beds uncomfortable. The one pro is it was very quiet.
Driving through
Very friendly and helpful man at desk as well as breakfast. Nice breakfast - scrambled eggs, bacon, and potatoes in addition to waffles.
This is the second time we have stayed here on our way through. Would stay again.