酒店回复: Thank you for sharing your feedback. We accommodate many guests each evening and strive to provide the best stay possible. It appears we may have dropped the ball with our housekeeping team and we will work harder. We look forward to taking care of you again.
5.0分
商务出差
原文
翻译提供方：Google
非常好的客服，服务优质，强烈推荐
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酒店回复: Thank you for staying with us. We are happy to see we were able to provide a clean and comfortable stay for you. We look forward to your next visit.
3.0分
其他
The breakfast was great. The hotel looks nice but needs updates on plumbing, lighting and flooring.
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酒店回复: Thank you for sharing your feedback. We’re delighted you enjoyed our breakfast and the overall look of the hotel. We also appreciate your comments regarding the plumbing, lighting, and flooring. Please know that we have plans and budget in place for property updates over the next 12 months, and your input helps us prioritize those improvements. We look forward to welcoming you back to experience the upgrades on your next visit.
3.0分
家庭亲子
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After staying in a different AmericInn the night before. This one was a little bit of a let down. The hotel was okay, felt dingy. Hotel staff very nice and helpful and the main lobby looked nice. Rooms were ok and i really heave no complaints, it just felt dingy. We booked the night before our stay and got a room we wanted, easy acess and easy to find. Plenty of restaurants around so that was nice
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酒店回复: Thank you for sharing your feedback with us. We’re happy to hear you found our staff friendly, the lobby welcoming, and the location convenient. We’re sorry to learn that your room felt a bit dingy and didn’t fully meet your expectations. Please know that plans are already in place to update all of our guest rooms over the next year, and we’re excited about the improvements to come. We appreciate your input and hope you’ll consider giving us another try once the updates are complete so we can provide you with the experience you deserve.
3.0分
情侣出游
The desk clerk went out of her way to try and move us to a room with a recliner, but bevause we booked thigh *******, she couldn't move us.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry we weren’t able to fulfill your request to move to a room with a recliner. Unfortunately, as you noted, reservations made through third-party sites such as ******* limit our ability to make changes to the room type after booking. We’re glad to hear our front desk associate did everything she could to try and assist, and we hope to have another chance to welcome you back with a room that better suits your needs on a future stay.
3.0分
商务出差
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Not Brutal.. but Not Worth It
Breakfast looks OK.. the Jacuzzi room(s) aren't great. Whole room was really damp -- Door wasn't even closed upon our arrival & the fan was running on high so maybe it was left wet or something. Overall, it wasn't clean.. had to wipe down our own fridge.. counter/desktops.. You get what you pay for in the end -- It's prob worth it to spend 10-20 more to be elsewhere bc i cant see it getting better here. Especially as I booked their most expensive 'top-end' suite on this stay~
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酒店回复: Thank you for taking the time to share your feedback. We’re proud of the strong reputation we’ve built for cleanliness and guest satisfaction, so we’re truly sorry that your experience fell short of those standards.It appears that the room you were assigned had not yet undergone its final inspection for the day, which may explain the door being ajar, the fan running, and the dampness you noticed. This is not the level of preparation or attention to detail we strive for, especially in our top-end suites.We appreciate you bringing this to our attention, as it allows us to address the oversight with our team to ensure it does not happen again. We hope you’ll consider giving us another opportunity to provide you with the comfortable, well-prepared stay that so many of our guests enjoy.
5.0分
其他
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If you are looking for a hotel in the Thief River Falls area, Look no further this is the place to stay! The rooms are very spacious very clean and you have a wide selection of TV channels to watch when you are in your amazing hotel room. The staff is very helpful and friendly. I would like to acknowledge Colleen, She works up at the front desk area. I had to change my flight while I was visiting Minnesota for a personal emergency in California. I didn’t have to change my hotel reservations, but I had to change my flight and not visit other family members in Minnesota while I was doing that I had a hard time printing on the hotel computer and Colleen was very helpful. She could see by the look on my face and the tears on my eyes that something was going on, so I decided to share with her about My Husband being ill and having to go to the emergency room and that I was going to be flying back sooner and not going onto my other destinations. Colleen just listened so intently. It was like having a true friend there that I could share my heavy burden with and I Just so appreciate that. When you are more than 2000 miles from home, it was like having a good friend at the hotel that I could share my burden with and she listened and even when I was leaving, she told me that she would keep me in her thoughts and prayers you don’t find that every day! The other staff was just as friendly too, and Stacey who clean my room. Every day was a very sweet gal too. Honestly, I will always stay
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酒店回复: Thank you so much for taking the time to share your experience with us. Your kind and detailed review truly means a lot to our entire team.We are so pleased to hear that you found your room spacious, clean, and comfortable, and that you enjoyed the wide selection of TV channels. More importantly, we're deeply touched by your words about our staff, especially Coleen and Stacy. Coleen is a valued member of our team, and we’re incredibly proud to hear how her empathy and kindness made such a difference during a very difficult time in your life. We’ll be sure to share your comments with both her and Stacey—they’ll be honored to know they had such a positive impact.We understand how challenging it must have been to deal with an emergency while being far from home, and we're grateful that we could provide a sense of comfort and support when you needed it most. Our goal is to make every guest feel welcomed and cared for, and your story reminds us why we do what we do.Thank you again for your heartfelt review and for choosing to stay with us. We look forward to welcoming you back anytime your travels bring you to Thief River Falls.
5.0分
其他
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Arrived late and check in was a breeze. Breakfast next morning far exceeded expectations. On our way with no problem. Attendant at breakfast was a lovely person. Shared much about area and made breakfast very pleasant
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酒店回复: Dear Thoma,We are thrilled to see that we were able to make your stay a clean, comfortable, and enjoyable one. Thank you for taking the time to share your feedback, it is greatly appreciated, along with your business.
5.0分
商务出差
Maybe put your address clearly on the outside of the property so it can be seen from 59 or the frontage road.
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酒店回复: Thank you for your valuable feedback! We appreciate your suggestion about adding clear address signage to the exterior of the property. We will definitely pass this idea along to the city and the hotel owners for their consideration and approval. While we thought our large logo sign was sufficient, we understand that having the address visible from both 59 and the frontage road could be helpful for guests. Thanks again for bringing this to our attention!
5.0分
其他
Hotel staff was excellent motel was nice and it was clean
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酒店回复: Thank you for your kind words! We’re so glad to hear you enjoyed your stay and that our staff, cleanliness, and atmosphere made a positive impression. We hope to welcome you back again soon!
很棒的员工。
很棒的员工，非常乐于助人，乐于助人。当我们到达时，房间有点脏，我们告诉工作人员，他们很快就来修好了。游泳池很漂亮，但还需要一些清洁工作。游泳池里的淋浴等不起作用。早餐冷热都很美味。
非常好的客服，服务优质，强烈推荐
The breakfast was great. The hotel looks nice but needs updates on plumbing, lighting and flooring.
After staying in a different AmericInn the night before. This one was a little bit of a let down. The hotel was okay, felt dingy. Hotel staff very nice and helpful and the main lobby looked nice. Rooms were ok and i really heave no complaints, it just felt dingy. We booked the night before our stay and got a room we wanted, easy acess and easy to find. Plenty of restaurants around so that was nice
The desk clerk went out of her way to try and move us to a room with a recliner, but bevause we booked thigh *******, she couldn't move us.
Not Brutal.. but Not Worth It
Breakfast looks OK.. the Jacuzzi room(s) aren't great. Whole room was really damp -- Door wasn't even closed upon our arrival & the fan was running on high so maybe it was left wet or something. Overall, it wasn't clean.. had to wipe down our own fridge.. counter/desktops.. You get what you pay for in the end -- It's prob worth it to spend 10-20 more to be elsewhere bc i cant see it getting better here. Especially as I booked their most expensive 'top-end' suite on this stay~
If you are looking for a hotel in the Thief River Falls area, Look no further this is the place to stay! The rooms are very spacious very clean and you have a wide selection of TV channels to watch when you are in your amazing hotel room. The staff is very helpful and friendly. I would like to acknowledge Colleen, She works up at the front desk area. I had to change my flight while I was visiting Minnesota for a personal emergency in California. I didn’t have to change my hotel reservations, but I had to change my flight and not visit other family members in Minnesota while I was doing that I had a hard time printing on the hotel computer and Colleen was very helpful. She could see by the look on my face and the tears on my eyes that something was going on, so I decided to share with her about My Husband being ill and having to go to the emergency room and that I was going to be flying back sooner and not going onto my other destinations. Colleen just listened so intently. It was like having a true friend there that I could share my heavy burden with and I Just so appreciate that. When you are more than 2000 miles from home, it was like having a good friend at the hotel that I could share my burden with and she listened and even when I was leaving, she told me that she would keep me in her thoughts and prayers you don’t find that every day! The other staff was just as friendly too, and Stacey who clean my room. Every day was a very sweet gal too. Honestly, I will always stay
Arrived late and check in was a breeze. Breakfast next morning far exceeded expectations. On our way with no problem. Attendant at breakfast was a lovely person. Shared much about area and made breakfast very pleasant
Maybe put your address clearly on the outside of the property so it can be seen from 59 or the frontage road.
Hotel staff was excellent motel was nice and it was clean