酒店回复: Thank you for sharing your feedback with us—we're truly sorry for the frustrating reservation error that left you scrambling for a place to stay and covering unexpected costs.We've tightened our booking processes and staff training to guarantee every guest's reservation is confirmed and ready upon arrival.We hope you'll give us another shot to deliver the seamless hotel experience you deserve.Sincerely,MaryGuest Relation Manager.
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered with room conditions and service. Your comments are being reviewed with our team to ensure better guest experiences in the future.Sincerely,MaryGuest Relation Manager.
5.0分
其他
原文
翻译提供方：Google
清洁人员非常细心
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酒店回复: Thank you for choosing to stay with us at Super 8 by Wyndham Kannapolis, located at 2808 Ln St, Kannapolis, NC 28083, United States. We appreciate you taking the time to share your feedback with us.We’re delighted you appreciated the excellent attention from our cleaning staff during your stay at Super 8 by Wyndham Kannapolis. We look forward to welcoming you back for another great experience!Sincerely,Hotel General Manager.Super 8 by Wyndham Kannapolis.
1.0分
其他
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Where do I start…
Non-smoking room smell like ppl smoke in there regardless, and the smell was so strong, my pajamas I was sleeping in started smelling like smoke.
I was given a room on the 1st floor, asked for 2nd as a female staying alone but the staff member said they didn’t have availability.
Next - bugs. Fleas, to be exact. I caught three of them crawling on me, one of them actually bit me. Pet owners - beware, your parasite free pet will take them home.
Now the worst of the worst. Thin walls, you feel like you’re sleeping on the streets. Some teenagers were up at 3 in the morning, chatting, laughing, making out right outside my room. As a result - no sleep. I could only fall asleep by 5 am when my alarm was supposed to wake me up at 7:30 am.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with smoke, pests, noise, and room assignment, and we take your concerns very seriously. Your comments will be addressed to improve the safety, cleanliness, and overall experience for future guests.Sincerely,MaryGuest Relation Manager.
4.0分
其他
Place was OK. . Some stains on the blankets. Not really noisy. Some people outside were a little noisy. Nothing horrible though
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酒店回复: Thank you for sharing your feedback with us. We're glad your stay was mostly peaceful despite the minor blanket stains and outside noise—your balanced view helps us keep improving for guests like you.Sincerely,MaryGuest Relation Manager.
1.0分
情侣出游
We stood there for about 20 minutes and no one around. We even looked in the back and no one was there.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the delay in service you experienced and understand how frustrating this must have been. Your comments will be reviewed with our team to ensure timely assistance for all guests in the future.Sincerely,MaryGuest Relation Manager.
1.0分
商务出差
Waited to get service. Roaches, other bugs, drunk party. Broken sink. Nasty bathtub
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酒店回复: Thank you for sharing your feedback with us—we're truly sorry for the long waits, pest issues, disruptive party, broken sink, and unclean bathtub that ruined your hotel stay.We've ramped up our cleaning protocols, maintenance checks, and staff training to ensure a safer, more comfortable guest experience moving forward.We hope you'll give us another chance to show you the hospitality we know we can deliver.Sincerely,MaryGuest Relation Manager.
2.0分
商务出差
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Check in was done while wearing ear buds. The breakfast was incomplete. They were out of almost everything. They didn't have coffee made and the rooms did not have a coffee maker.
The room was hot and had a smell. Once it cooled off, the smell was not heavily noticeable.
The facility looked as though it was being renovated in areas.
The biggest complaint I have is that they tried to charge me for a direct booking two days after I checked out.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced, including the unprofessional check-in process. The heavily depleted breakfast selection and lack of coffee, the discomfort caused by the room smell and temperature, and the confusion regarding the post-checkout charge. We are urgently investigating the billing error and improving our hotel amenities and staff training to ensure a better experience. We value your business and regret that your stay fell short of our standards.Sincerely,MaryGuest Relation Manager.
1.0分
其他
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The lady who checked us in was nice but that’s it …. I wouldn’t recommend this location pictures are not what it is …. The exterior was run-down and trashy, which was already a red flag. The interior was more modern, but that didn’t make up for the issues. The shower curtain was stained, the smoke alarm was non-functional with wires hanging from the ceiling, and despite being a non-smoking room, it smelled like smoke.
Several listed amenities were either unavailable or falsely advertised. The pool was closed, the laundry room was not open for use , and breakfast was disappointing—only waffles, no juice, and a communal tub of butter that anyone could touch, which is unsanitary.
They also required a $100 deposit, but instead of charging and refunding correctly, they charged me the deposit and now I’m seeing two separate $100 refund attempts. That money is still out of my account and hasn’t posted back yet, which is frustrating and unprofessional.
Overall, not worth the hassle. Poor management and misleading amenities. Would not stay again.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with room conditions, amenities, and the deposit process. Your comments are being reviewed with our team to address these concerns and improve guest experiences. We appreciate your input and will work to ensure better service in the future.Sincerely,MaryGuest Relation Manager.
4.0分
商务出差
Room was very clean and updated. Nice bed. Would like more pillows and thicker blanket lobby was very nice and breakfast options were great
非常糟糕的体验
这次体验非常糟糕，因为当我们到达酒店时，他们告诉我们没有我们的预订，我们不得不自己去找地方睡觉，并且承担在没有提前预订的情况下寻找房间的费用。
接待员的服务太差了。他把房间潮湿难闻的气味怪到我头上，还想扣留100美元的押金。106和107房间有潮湿问题。请先检查一下你的房间。
清洁人员非常细心
Where do I start…
Non-smoking room smell like ppl smoke in there regardless, and the smell was so strong, my pajamas I was sleeping in started smelling like smoke.
I was given a room on the 1st floor, asked for 2nd as a female staying alone but the staff member said they didn’t have availability.
Next - bugs. Fleas, to be exact. I caught three of them crawling on me, one of them actually bit me. Pet owners - beware, your parasite free pet will take them home.
Now the worst of the worst. Thin walls, you feel like you’re sleeping on the streets. Some teenagers were up at 3 in the morning, chatting, laughing, making out right outside my room. As a result - no sleep. I could only fall asleep by 5 am when my alarm was supposed to wake me up at 7:30 am.
Place was OK. . Some stains on the blankets. Not really noisy. Some people outside were a little noisy. Nothing horrible though
We stood there for about 20 minutes and no one around. We even looked in the back and no one was there.
Waited to get service. Roaches, other bugs, drunk party. Broken sink. Nasty bathtub
Check in was done while wearing ear buds. The breakfast was incomplete. They were out of almost everything. They didn't have coffee made and the rooms did not have a coffee maker.
The room was hot and had a smell. Once it cooled off, the smell was not heavily noticeable.
The facility looked as though it was being renovated in areas.
The biggest complaint I have is that they tried to charge me for a direct booking two days after I checked out.
The lady who checked us in was nice but that’s it …. I wouldn’t recommend this location pictures are not what it is …. The exterior was run-down and trashy, which was already a red flag. The interior was more modern, but that didn’t make up for the issues. The shower curtain was stained, the smoke alarm was non-functional with wires hanging from the ceiling, and despite being a non-smoking room, it smelled like smoke.
Several listed amenities were either unavailable or falsely advertised. The pool was closed, the laundry room was not open for use , and breakfast was disappointing—only waffles, no juice, and a communal tub of butter that anyone could touch, which is unsanitary.
They also required a $100 deposit, but instead of charging and refunding correctly, they charged me the deposit and now I’m seeing two separate $100 refund attempts. That money is still out of my account and hasn’t posted back yet, which is frustrating and unprofessional.
Overall, not worth the hassle. Poor management and misleading amenities. Would not stay again.
Room was very clean and updated. Nice bed. Would like more pillows and thicker blanket lobby was very nice and breakfast options were great