Would like my deposit back sooner. I checked out two days ago and you still have a hold on my credit card.
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酒店回复: Dear Dave,Thank you for sharing your feedback. We’re glad you reached out, and we understand how frustrating it can be to see a pending hold on your card after checkout. Please note that we automatically release the security deposit on our end as soon as a guest checks out. However, depending on your bank, it may take 3–5 business days for the hold to be fully released and posted back to your account.If you don’t see the deposit returned after that time frame, please feel free to contact us and we’ll be happy to assist further. Thank you again, and we hope to welcome you back in the future.Warm Regards,Zarah
4.0分
情侣出游
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We requested inside rooms not facing the main intersection as they were quieter. Good bed, good pillows. Breakfast was good but there were volleyball teams staying there, so it was a stand in line deal. Couldn't be helped. The coffee said Starbucks but was empty each time we went for it, when we
Did get some it wasn’t Starbucks or it was watered down. Not a deal breaker. We would stay again for good rate.
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酒店回复: Dear Angie,Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the comfort of your room, especially the bed and pillows, and that breakfast worked well for you despite the extra crowd from the volleyball teams.We appreciate your understanding about the busier-than-usual morning and are sorry to hear about the issues with the coffee. Your feedback is very helpful, and we’ll make sure our team looks into keeping the coffee station better stocked and consistent.It’s wonderful to know you would stay with us again, and we hope to welcome you back soon at a great rate and with an even smoother experience. Safe travels!Warm Regards,Zarah
3.0分
情侣出游
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Room was ok , shower not that great, but adequate. Room was over priced at $280 a night. Buffet dinner was mediocre at best . Was looking forward to the steam room and was disappointed to find it has been decommissioned. Check in was great , very accommodating, check out not so much , no one at desk. I waited 5 minutes for someone to get there and there was a couple waiting when I got there. As always parking was a nightmare as usual this time of year.
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酒店回复: Dear Chuck,Thank you for sharing your feedback with us. We’re pleased to hear that your check-in experience was smooth and that our team was accommodating upon your arrival. At the same time, we’re sorry to learn that several aspects of your stay did not meet your expectations.We appreciate your comments regarding the room, shower, and buffet dinner. Your feedback is valuable and will be shared with our team to help guide improvements. Regarding the rate you paid, please note that our pricing does fluctuate depending on hotel occupancy and availability, but we always strive to offer fair value for all guests.We understand your disappointment about the steam room being decommissioned, and we apologize for the inconvenience this caused. Additionally, we regret the delay at check-out. Our front desk agent was away from the desk at that time assisting another guest, but we understand how frustrating it can be to wait and will continue working to minimize these situations.Lastly, parking can certainly be challenging during this busy time of year, and we appreciate your patience.Thank you again for taking the time to share your experience. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Warm Regards,Zarah
4.0分
其他
Very efficient and prompt replacing towels and washcloths and removing garbage. They were very kind and helpful.
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酒店回复: Dear Wendy,Thank you so much for your thoughtful review! We’re glad to hear that our team’s efficiency and promptness in refreshing your towels, washcloths, and removing garbage made a positive impression. It’s wonderful to know you found everyone kind and helpful as well.We truly appreciate your feedback and hope to welcome you back again soon!Warm Regards,Zarah
房间非常大，位置便利，就在一个大型购物中心旁边。床垫很结实，睡起来很舒服。
非常舒适和干净。服务很好。餐厅也很棒。总而言之，我很乐意再次入住。
很棒的酒店，强烈推荐！
服务、房间和食物都很棒。免费早餐是开启美好一天的绝佳方式，让人即便离开舒适的床铺也充满期待。我提出要求后，他们很快就提供了额外的毛巾和纸巾，工作人员也非常乐于助人且友善。绝对值得入住！
隔音不太好，隔壁小孩太吵了
非常干净整洁。房间很宽敞。早餐很棒，选择很多。
Would like my deposit back sooner. I checked out two days ago and you still have a hold on my credit card.
We requested inside rooms not facing the main intersection as they were quieter. Good bed, good pillows. Breakfast was good but there were volleyball teams staying there, so it was a stand in line deal. Couldn't be helped. The coffee said Starbucks but was empty each time we went for it, when we
Did get some it wasn’t Starbucks or it was watered down. Not a deal breaker. We would stay again for good rate.
Room was ok , shower not that great, but adequate. Room was over priced at $280 a night. Buffet dinner was mediocre at best . Was looking forward to the steam room and was disappointed to find it has been decommissioned. Check in was great , very accommodating, check out not so much , no one at desk. I waited 5 minutes for someone to get there and there was a couple waiting when I got there. As always parking was a nightmare as usual this time of year.
Very efficient and prompt replacing towels and washcloths and removing garbage. They were very kind and helpful.