酒店回复: I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.
2.0分
其他
原文
翻译提供方：Google
改造区域非常脏
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好，非常乐意帮助我解决我需要的任何住宿问题！绝对会再次入住这里！
酒店回复: Thank you for the opportunity
4.0分
朋友出游
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The staff was friendly. They were remodeling the 1st floor so they made accommodations for breakfast at the Holiday Inn that sits on the same property which was convenient and thoughtful.
3.0分
其他
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Not comfortable. Staff was delightful.
Handicapped accessible was exactly what we needed but the beds were very uncomfortable and the 2nd bedroom in the suite would not cool down at all. The A/C struggled to make the other rooms cool but that bedroom was like 80 the whole time. Hotel is currently under construction but room was renovated already.
1.0分
情侣出游
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The website photos were nothing like the real hotel. The lobby, breakfast, and hallway areas were not ready to receive guest. It was really disappointing to plan a trip and then arrive to find a very nice hotel brand with such terrible conditions. I know I didn't have to stay but it would have been extremely difficult to find other accommodations on Labor Day weekend. I trust ******* to vet their listing so the users can be assured that what they see on the site is really what they are going to get when they arrive. Please make sure to vet these hotels. I have photos if you would like to see them. Thank you
2.0分
家庭亲子
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This property is in No Way what you expect for a Staybridge. The photos were extremely misleading. There was no pool, outdoor seating area, or a working fire pit. And the cleaning in the room was not up to par, especially the sink and shower areas.
在接待处，待遇非常糟糕。我的房间里没有毛巾。我到达酒店一小时后他们就把钥匙给了我。接待处总是空无一人，服务极其令人失望。我永远不会再回到那个地方。
电梯出现故障，工作人员多次需要重置。三楼有强烈的潮湿气味。房间的空调不平衡，导致某些地方要么特别热，要么特别冷。地板的某些区域感觉地毯下面有薄弱点（洞），地毯本身又粘又脏。这家酒店唯一的亮点是工作人员，他们都非常友善，愿意提供帮助。
这个地方需要大修。地板上的软点让我感觉不安全。地毯太脏了，我整天都穿着鞋。前台小姐骗我说可以提前一天退房，结果我多付了一天的房费。千万不要住在这里。
酒店主动给我降级了。当我到达酒店时，他们说会退款给我，******* 也同意了这个解决方案。但我从未收到退款。******* 不允许我取消预订，尽管房间不是我订的。
改造区域非常脏
工作人员非常友好，非常乐意帮助我解决我需要的任何住宿问题！绝对会再次入住这里！
The staff was friendly. They were remodeling the 1st floor so they made accommodations for breakfast at the Holiday Inn that sits on the same property which was convenient and thoughtful.
Not comfortable. Staff was delightful.
Handicapped accessible was exactly what we needed but the beds were very uncomfortable and the 2nd bedroom in the suite would not cool down at all. The A/C struggled to make the other rooms cool but that bedroom was like 80 the whole time. Hotel is currently under construction but room was renovated already.
The website photos were nothing like the real hotel. The lobby, breakfast, and hallway areas were not ready to receive guest. It was really disappointing to plan a trip and then arrive to find a very nice hotel brand with such terrible conditions. I know I didn't have to stay but it would have been extremely difficult to find other accommodations on Labor Day weekend. I trust ******* to vet their listing so the users can be assured that what they see on the site is really what they are going to get when they arrive. Please make sure to vet these hotels. I have photos if you would like to see them. Thank you
This property is in No Way what you expect for a Staybridge. The photos were extremely misleading. There was no pool, outdoor seating area, or a working fire pit. And the cleaning in the room was not up to par, especially the sink and shower areas.