I didn’t like being switched not 1not 2 not 3 but 4 times in the 1st night. Roaches dirty beds. All I got was apologies from ******* representatives anytime I called them. No offer of compensation 1 had to switch rooms twice at 3 in the morning and offered $40 the day of thanksgiving and I had to be up at 6. So no all around was not a good experience
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酒店回复: Thank you for your feedback. We’re happy to hear that everything else met your expectations, and we appreciate you bringing the carpet detail to our attention. While it was not dirty, we understand how important overall cleanliness is to a comfortable stay. Your comments have been shared with our housekeeping team to ensure this is addressed moving forward. We truly appreciate you staying with us and hope to welcome you back again soon.
4.0分
家庭亲子
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The stand out was definitely the kitchen staff (breakfast). The woman was so incredibly warm n friendly. She should definitely be commended for her ability to make guests feel right at home.
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酒店回复: Thank you so much for taking the time to share this wonderful feedback. We are thrilled to hear that our breakfast kitchen staff made such a positive impression on your stay. Creating a warm, welcoming experience is something we take great pride in, and your kind words will absolutely be shared with her and our team. We truly appreciate you staying with us and hope to welcome you back again soon.
5.0分
其他
Everything was great, but the carpet could have used a vacuum. It wasn't dirty, but there was still some hair on the carpet.
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酒店回复: Thank you for your feedback. We’re happy to hear that everything else met your expectations, and we appreciate you bringing the carpet detail to our attention. While it was not dirty, we understand how important overall cleanliness is to a comfortable stay. Your comments have been shared with our housekeeping team to ensure this is addressed moving forward. We truly appreciate you staying with us and hope to welcome you back again soon.
5.0分
其他
Entire staff from the Front desk, Breakfast, Cleaning, & Maintenance were all super sweet and very enjoyable and Friendly.
5.0分
其他
Super Friendly, Sweet & Enjoyable Staff in every Department ( Front Desk, Kitchen, Cleaning, & Maintenance )
1.0分
家庭亲子
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The front desk said the elevator would be operational in a few hours. The day we checked out, it is still not working. The swimming pool was not filled with water and it was an ugly eye sore. Several of the rooms were under construction. My room was hot. No one came to service my room or replaced the dirty towels. Had I known the elevator was working, I would have never stayed there. I am a disabled veteran, an inoperable elevator should be posted on the website. I wanted to go swimming. The pool was completely empty. I find it very deceitful when the website is not updated. I’m considering not using ******* again to reserve a hotel. I would not recommend this hotel to anyone that has a disability.
4.0分
朋友出游
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The staff was friendly. They were remodeling the 1st floor so they made accommodations for breakfast at the Holiday Inn that sits on the same property which was convenient and thoughtful.
在接待处，待遇非常糟糕。我的房间里没有毛巾。我到达酒店一小时后他们就把钥匙给了我。接待处总是空无一人，服务极其令人失望。我永远不会再回到那个地方。
电梯出现故障，工作人员多次需要重置。三楼有强烈的潮湿气味。房间的空调不平衡，导致某些地方要么特别热，要么特别冷。地板的某些区域感觉地毯下面有薄弱点（洞），地毯本身又粘又脏。这家酒店唯一的亮点是工作人员，他们都非常友善，愿意提供帮助。
改造区域非常脏
I didn’t like being switched not 1not 2 not 3 but 4 times in the 1st night. Roaches dirty beds. All I got was apologies from ******* representatives anytime I called them. No offer of compensation 1 had to switch rooms twice at 3 in the morning and offered $40 the day of thanksgiving and I had to be up at 6. So no all around was not a good experience
The stand out was definitely the kitchen staff (breakfast). The woman was so incredibly warm n friendly. She should definitely be commended for her ability to make guests feel right at home.
Everything was great, but the carpet could have used a vacuum. It wasn't dirty, but there was still some hair on the carpet.
Entire staff from the Front desk, Breakfast, Cleaning, & Maintenance were all super sweet and very enjoyable and Friendly.
Super Friendly, Sweet & Enjoyable Staff in every Department ( Front Desk, Kitchen, Cleaning, & Maintenance )
The front desk said the elevator would be operational in a few hours. The day we checked out, it is still not working. The swimming pool was not filled with water and it was an ugly eye sore. Several of the rooms were under construction. My room was hot. No one came to service my room or replaced the dirty towels. Had I known the elevator was working, I would have never stayed there. I am a disabled veteran, an inoperable elevator should be posted on the website. I wanted to go swimming. The pool was completely empty. I find it very deceitful when the website is not updated. I’m considering not using ******* again to reserve a hotel. I would not recommend this hotel to anyone that has a disability.
The staff was friendly. They were remodeling the 1st floor so they made accommodations for breakfast at the Holiday Inn that sits on the same property which was convenient and thoughtful.