Our vacation was originally booked at Hotel Gergana, but we were informed via Booking that we had been relocated to Maritim Hotel Amelia. Because of this, we arrived without particular expectations and allowed the experience to unfold naturally. We booked the Ultra All Inclusive package, which included: • Three main meals per day, plus access to the lobby bar with two excellent bartenders who were both professional and friendly. The bar also offered ice cream and cakes. • Access to outdoor pools and a “mini aqua park” with two slides. The hotel is part of a two-hotel complex, so the pools were located behind the other building, only about a one-minute walk away. The rooftop pool is reserved for guests staying on the 7th and 8th floors (VIP rooms). For all others, access is available at an additional cost of 50 leva/day. • Themed dinners every two days (“wine and pasta,” “seafood,” “Bulgarian food”), while breakfast remained the same daily. • Access to a clean, Blue Flag-certified beach with fine sand and a smooth entrance into the sea. • Minibar and coffee/tea facilities (Nespresso capsules and tea bags), restocked daily with one Pepsi, water, one small orange juice, and one canned beer. • A 10 leva discount voucher for a 25-minute massage at the spa. • One bicycle per guest. Areas for improvement: • The welcome champagne, although present, was not offered at check-in. • Reception staff did not have sufficient English skills for the hospitality industry. • We felt a difference in treatment, possibly due to our young age (around 21). No one presented the room or hotel facilities to us, the champagne was not offered, and information about our package was neither provided at check-in nor in the room. We had to ask for it ourselves. • The restaurant bar service was inconsistent; unlike other guests who were offered drinks at their table, we had to approach the bar ourselves. • At check-out, there was confusion about whether lunch was included on the departure day. Initially, we were told it was included, then told otherwise, and only after showing the official paper did staff confirm it was indeed included. • Double beds were only available in VIP rooms; all other rooms had two single beds pushed together. • Drinks at the restaurant bar did not always match the Ultra All Inclusive list. • The indoor pool belongs to the other hotel in the complex. • The printed information about the package was only available in German. Positive aspects: • Excellent cleanliness, both inside and outside the hotel. • Very good and diverse food, with vegan options available. • Access to the lobby bar even after check-out, until the final lunch. • Prompt service for hygiene kits (vanity kit, dental kit, etc.) requested via reception and delivered by room service. • Short walking distance to the beach (approx. 2 minutes). • Two exceptional bartenders, David and Pino, who made our stay more enjoyable and we we had a great time with them as well. • L
4.0分
其他
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Was there in june and had no expectations whatsoever and at first was surprised with nice room, helpful staff and diverse meals offer. However what no one will tell you is that: - early checkin is for extra 25 eur. - you book a check out breakfast pacakge two days in advance and on last day they tell you your room is not on the list Internet can be slow sometimes with huge delay. What i liked was ice cream, drinks and friendly staff, but who might forget your request lol.
4.0分
家庭亲子
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Overall a nice experience, but had better all inclusive at 4 stars on Bulgarian sea side (eg Grifid Encanto in Golden Sands is 4 stars but provides a better overall experience). The only things that are 5 stars are the size of the rooms and the Nespresso machines in the rooms. It is unacceptable that you can only have machine/tap sodas in a 5 stars “Premium Ultra All Inclusive” - bottled are non existent and you even have to pay for canned ones. Positives: - the cleanliness; - the animation team; - the staff; - the rooms; - the pool and the aqua-park; - the beach; - the opportunity to have a late checkout for a reasonable price; - the deserts in the lobby bar. The negatives: - poor choice and variety of food, except the appetizers that are indeed luxurious (eg caviar&french cheese); - poor quality of drinks; - the afternoon snacks are a joke: on one day you can have some non eatable burgers and sausages, on other days you can have some frozen pizzas; - for 300 euros per night plus transportation you get much more&better in Antalya, Turkey.
5.0分
情侣出游
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Everything was perfect. Very large and very clean room, good food and the most importent not crowded resterurant you can always find sunbed both on the beach and swiming pool. Very recommended for one week stay. Almost all drinks lot only with local alkohol all inclusive. Nower and queque and perfect clean.
4.0分
其他
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In august 2023 I chose Maritim Amelia, again. We had room 318, overlooking the garden....I had originally booked a room with a view to the park, but the hotel staff told me (by e-mail) that those rooms are not renovated and are smaller. Although I was on my second visit, they asked me for a rather large difference for the upgrade, the difference I paid through the agency. At the reception I had the unpleasant surprise of being told that they were offering me a better room "for free" even though I had already paid 400 euros for that room through the agency. When I told them that I made this payment because that's what I was told by the hotel's Public Relations Service......they didn't comment anymore. Room 318 was elegant and clean at first, then the maid started coming around 3, 4 p.m. when we were resting. Normally she only takes our bins and changes our towels. She did not use the vacuum cleaner, she didn't wash the floor in the bathroom during our stay. The food was very good and varied, the restaurant clean and quite spacious. The drinks in the all inclusive system were much more and more diverse than at Easter. I felt the lack of a bar on the beach but it wasn't bad either that I came all the way to the pool. Large and clean beach and countless sunbeds....the sunbeds in rows 1 and 2 were paid. Although they were new and very good, they were roughed up and treated by those who were busy gathering and arranging them..... some had even started to crack because they were roughed up The location is very good and Albena is excellent especially for families with children and the elderly. The hotel is very good and clean and elegant. I would suggest, however, that the staff at the Reception be more in collaboration with those from the Reservations Service so that there are no more unpleasant misunderstandings. 400 Euro difference for upgrading for those who book the second, third time, etc.).....Inadmissible!
5.0分
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Perfect location for a relaxing vacantion. The location is perfect for seaside vacation. Rooms was nicely , modernly and extremaly clean .The food was delicious with a lot of variety. Thanks to the managers Vlado Georgiev and Yasen Todorov -young .intelligent and ambitious people. I really want to recommend this hotel to everybody.
5.0分
其他
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I was with my family for two weeks, the food was amazing, there was show cooking station, the barthenders were amazing and very polite, made us some wonderful cocktails, the pools were very good and the rooms were perfect - comfortable bed, big TV, big bathroom with every furniture new. The staff is polite and helpfull. Perfect destination to relax.
我总是根据 TripAdvisor 上的评论预订假期，所以我认为这家酒店会很特别，但我非常失望！ 这家酒店唯一的优点是房间很新而且非常漂亮。 缺点：酒店白天和晚上都没有娱乐活动！ 除了街道有点热闹之外，周围绝对没有任何东西。海滩上没有酒吧，如果你想喝酒，你必须回到酒店，在那里你必须去可怜的 Amelia 酒吧，因为另一个酒吧正在付钱。顺便说一句，调酒师一点也不友好，这个国家的一般人也不友好。游泳池周围的地面非常脏，而且从来没有打扫过！ 重要的是要注意，如果您下午 4 点有点饿，您必须走到街上并经过 2 座建筑物才能到达餐厅！ 晚上 11 点之后，就没有什么可怜的三明治了，橱窗里的蛋糕是超全包的，我一生中从未见过这样的！ 关于主餐厅：菜品总是一样，肉又硬又干，鸡蛋煮过头了，其余的总是和烧烤角的胡萝卜饭一样！更不用说早上家禽中的昆虫或我的意大利面中的蠕虫了！还有所谓的厨师，戴着蓝色手套去洗手间，甚至在楼下的露台上抽烟，然后回到坑后面，好像什么也没发生过一样！这家酒店真的是要避免的积极评价是那些刚来几天而且什么都不知道的居民！我什至想知道他是如何获得 5* 我什至不给他 2 真的继续前进，因为相信我，你会非常失望
8 月 7 日，当我们抵达阿尔贝纳的阿米莉亚酒店时，我们立即面临信息匮乏的问题。办理入住手续时，我们没有被告知可以使用的各种设施。后来我们才知道，我们有权免费租用自行车、使用网球场以及在附近的餐厅享用免费午餐或晚餐。目前还不清楚海滩上的哪些日光浴床属于阿米莉亚酒店。实际上，我们必须自己发现一切，包括我们可以使用相邻的玛丽蒂姆天堂蓝色酒店的健身房、桑拿浴室和蒸汽浴室。 不幸的是，我们在使用这些设施时遇到了一些问题。蒸汽房坏了，健身房也有几个缺陷。这些健身器材都缺少调节重量的销钉，六台机器上只剩下两个销钉。这意味着即使有一台设备是空闲的，如果它很忙，您也无法进行锻炼。 海滩上发生的一起事件进一步恶化了我们的经历，负责海滩床的员工对我们不友好。这位员工指责我们撒谎，并不断为他自己的朋友预订躺椅，而像我们这样付费的客人却没有得到优先考虑。这种行为反映出我们在整个住宿期间缺乏客户服务。 酒店本身提供的食物种类很少。没有胡萝卜或绿叶沙拉，水果和甜点也很少补充。此外，酒店主管在餐厅的露台阳台上为自己的朋友预订餐桌，而每晚支付300欧元的客人则无法享受同样的服务。 至于娱乐活动，酒店本身几乎没有任何表演。相反，它主要使用阿尔贝纳海滩上举行的一般表演。与该地区其他酒店相比，这更让人感觉阿米莉亚酒店提供的服务较少。 我们住宿期间为数不多的积极方面之一就是清洁。打扫得很干净，清洁女工也很有礼貌。 总而言之，阿米莉亚酒店没有达到我们的期望，也没有提供您所期望的五星级酒店的服务。在撰写本文时，我们仍然在这里直到 8 月 19 日，但如果您必须在该地区的酒店之间进行选择，玛丽蒂姆天堂蓝色酒店是更好的选择，即使您必须自己支付午餐费用。阿米莉亚几乎在所有方面都表现不佳。
我们住得很愉快并且非常享受我们的时光。没有遗漏什么。自助早餐非常美味，晚餐（也是自助餐）很丰富。一切都是精心准备的，包括新鲜的水果和蔬菜。房间很顺利 5*****，非常友好，训练有素的工作人员，整个团队都很棒 - 从酒店经理到接待处，客房服务，餐厅 ---> 你可以看出这里的重点仍然是客户还有客人，非常感谢。这是我们第一次去保加利亚，明年我们会再来汉堡的最诚挚的问候......继续努力！拉尔夫
Our vacation was originally booked at Hotel Gergana, but we were informed via Booking that we had been relocated to Maritim Hotel Amelia. Because of this, we arrived without particular expectations and allowed the experience to unfold naturally. We booked the Ultra All Inclusive package, which included: • Three main meals per day, plus access to the lobby bar with two excellent bartenders who were both professional and friendly. The bar also offered ice cream and cakes. • Access to outdoor pools and a “mini aqua park” with two slides. The hotel is part of a two-hotel complex, so the pools were located behind the other building, only about a one-minute walk away. The rooftop pool is reserved for guests staying on the 7th and 8th floors (VIP rooms). For all others, access is available at an additional cost of 50 leva/day. • Themed dinners every two days (“wine and pasta,” “seafood,” “Bulgarian food”), while breakfast remained the same daily. • Access to a clean, Blue Flag-certified beach with fine sand and a smooth entrance into the sea. • Minibar and coffee/tea facilities (Nespresso capsules and tea bags), restocked daily with one Pepsi, water, one small orange juice, and one canned beer. • A 10 leva discount voucher for a 25-minute massage at the spa. • One bicycle per guest. Areas for improvement: • The welcome champagne, although present, was not offered at check-in. • Reception staff did not have sufficient English skills for the hospitality industry. • We felt a difference in treatment, possibly due to our young age (around 21). No one presented the room or hotel facilities to us, the champagne was not offered, and information about our package was neither provided at check-in nor in the room. We had to ask for it ourselves. • The restaurant bar service was inconsistent; unlike other guests who were offered drinks at their table, we had to approach the bar ourselves. • At check-out, there was confusion about whether lunch was included on the departure day. Initially, we were told it was included, then told otherwise, and only after showing the official paper did staff confirm it was indeed included. • Double beds were only available in VIP rooms; all other rooms had two single beds pushed together. • Drinks at the restaurant bar did not always match the Ultra All Inclusive list. • The indoor pool belongs to the other hotel in the complex. • The printed information about the package was only available in German. Positive aspects: • Excellent cleanliness, both inside and outside the hotel. • Very good and diverse food, with vegan options available. • Access to the lobby bar even after check-out, until the final lunch. • Prompt service for hygiene kits (vanity kit, dental kit, etc.) requested via reception and delivered by room service. • Short walking distance to the beach (approx. 2 minutes). • Two exceptional bartenders, David and Pino, who made our stay more enjoyable and we we had a great time with them as well. • L
Was there in june and had no expectations whatsoever and at first was surprised with nice room, helpful staff and diverse meals offer. However what no one will tell you is that: - early checkin is for extra 25 eur. - you book a check out breakfast pacakge two days in advance and on last day they tell you your room is not on the list Internet can be slow sometimes with huge delay. What i liked was ice cream, drinks and friendly staff, but who might forget your request lol.
Overall a nice experience, but had better all inclusive at 4 stars on Bulgarian sea side (eg Grifid Encanto in Golden Sands is 4 stars but provides a better overall experience). The only things that are 5 stars are the size of the rooms and the Nespresso machines in the rooms. It is unacceptable that you can only have machine/tap sodas in a 5 stars “Premium Ultra All Inclusive” - bottled are non existent and you even have to pay for canned ones. Positives: - the cleanliness; - the animation team; - the staff; - the rooms; - the pool and the aqua-park; - the beach; - the opportunity to have a late checkout for a reasonable price; - the deserts in the lobby bar. The negatives: - poor choice and variety of food, except the appetizers that are indeed luxurious (eg caviar&french cheese); - poor quality of drinks; - the afternoon snacks are a joke: on one day you can have some non eatable burgers and sausages, on other days you can have some frozen pizzas; - for 300 euros per night plus transportation you get much more&better in Antalya, Turkey.
Everything was perfect. Very large and very clean room, good food and the most importent not crowded resterurant you can always find sunbed both on the beach and swiming pool. Very recommended for one week stay. Almost all drinks lot only with local alkohol all inclusive. Nower and queque and perfect clean.
In august 2023 I chose Maritim Amelia, again. We had room 318, overlooking the garden....I had originally booked a room with a view to the park, but the hotel staff told me (by e-mail) that those rooms are not renovated and are smaller. Although I was on my second visit, they asked me for a rather large difference for the upgrade, the difference I paid through the agency. At the reception I had the unpleasant surprise of being told that they were offering me a better room "for free" even though I had already paid 400 euros for that room through the agency. When I told them that I made this payment because that's what I was told by the hotel's Public Relations Service......they didn't comment anymore. Room 318 was elegant and clean at first, then the maid started coming around 3, 4 p.m. when we were resting. Normally she only takes our bins and changes our towels. She did not use the vacuum cleaner, she didn't wash the floor in the bathroom during our stay. The food was very good and varied, the restaurant clean and quite spacious. The drinks in the all inclusive system were much more and more diverse than at Easter. I felt the lack of a bar on the beach but it wasn't bad either that I came all the way to the pool. Large and clean beach and countless sunbeds....the sunbeds in rows 1 and 2 were paid. Although they were new and very good, they were roughed up and treated by those who were busy gathering and arranging them..... some had even started to crack because they were roughed up The location is very good and Albena is excellent especially for families with children and the elderly. The hotel is very good and clean and elegant. I would suggest, however, that the staff at the Reception be more in collaboration with those from the Reservations Service so that there are no more unpleasant misunderstandings. 400 Euro difference for upgrading for those who book the second, third time, etc.).....Inadmissible!
Perfect location for a relaxing vacantion. The location is perfect for seaside vacation. Rooms was nicely , modernly and extremaly clean .The food was delicious with a lot of variety. Thanks to the managers Vlado Georgiev and Yasen Todorov -young .intelligent and ambitious people. I really want to recommend this hotel to everybody.
I was with my family for two weeks, the food was amazing, there was show cooking station, the barthenders were amazing and very polite, made us some wonderful cocktails, the pools were very good and the rooms were perfect - comfortable bed, big TV, big bathroom with every furniture new. The staff is polite and helpfull. Perfect destination to relax.