Everything was perfect and would've loved to stay longer. The room was clean bed comfortable, and location perfect, near all our favorite restaurants.
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酒店回复: Stefanie, it’s wonderful to hear you had such a pleasant experience at Hampton Inn Tyler. The team is delighted you found the accommodations comfortable and the location ideal for your needs. We hope to welcome you back for an even longer visit next time.
5.0分
商务出差
This property is kind of off the beaten path, but was clean, safe and easy to get to. Lots of families and felt very safe.
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酒店回复: Jami, it’s wonderful to hear you had a great time at Hampton Inn Tyler. The team is glad you enjoyed the peaceful location and felt comfortable during your visit. We appreciate your feedback and look forward to welcoming you back soon.
2.0分
其他
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Disappointment!
The TV in our first room was broken. They gave us another room, but the guide didn't show any conservative channels like Fox News. I went down and complained. The response was, Oh no, it's there. Just go to channel 43 and wait for the cartoons to come up and then hit the channel up button. What a pain. Also, you advertised breakfast. that would just be a continental type, not a real
breakfast (bacon, eggs, etc.) We'll stay at Best Western next time.
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酒店回复: Gene, thank you for sharing your thoughts. The team always aims to make sure everything runs smoothly, and your comments are important to them. They strive to provide helpful information and convenient amenities, including breakfast, for all guests. Your feedback will be taken into consideration as they seek ways to improve the overall experience.
5.0分
其他
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Always great
Everything was great. Check in was fast and easy. Breakfast was ok. Everything had pork in it though. And i don't eat pork. Other than that, it was clean and quiet.
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酒店回复: Krystal, we’re delighted you loved your experience at Hampton Inn Tyler. It’s wonderful to know the check-in process was seamless and you enjoyed a peaceful and spotless environment. Your feedback about breakfast selections is appreciated, and the team always strives to offer a variety of options. We look forward to welcoming you back soon.
3.0分
其他
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All was clean and in order, room was clean, bed was somewhat comfortable, shower and tub could use some work. Towels were clean but scratchy. Employees were polite. Breakfast was the worst I've had at a hotel. Not what i expected from Hampton.
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酒店回复: Samuel, thank you for sharing your feedback. It’s good to know you found the accommodations tidy and our team members courteous. Your comments regarding certain aspects of the bathroom, linens, and breakfast offerings will be taken into consideration as we always aim to enhance the guest experience.
2.0分
其他
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When I arrived at the property before 10 pm, there was no one to be found. I called out, sat and waited and almost 5 min later as I was calling the number for Hampton, the desk person came out of the bathroom. He said he forgot to put the sign out?
When I finally got checked in, i was geting onto the elevator and the floor was filthy. I guess someone spilled something and no hotel staff cleaned it up. It was still there when I checked out of the hotel about 8:30 am.
Room was marginal. Mold in the grout of the shower, the sheets, pillows and pillow cases were cheap and the comforter was gross looking.
Would NEVER suggest anyone stay here.
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酒店回复: Donna, thank you for sharing these observations. The team takes all guest feedback seriously and strives to provide a better experience. Concerns regarding the arrival process, public area upkeep, and room standards are noted. Your comments help inform efforts to continually enhance guest satisfaction.
1.0分
其他
the AC vents were plug up, and it was not working, no one on shift to fixed, sink was not draining was plug up as well, had to leave and find another hotel
性价比比较好
大多数时候，当我们提出特殊要求希望住到某个特定的房间时，通常都能得到满足。
酒店因为不能刷信用卡而无法入住，反复协商无果
Everything was perfect and would've loved to stay longer. The room was clean bed comfortable, and location perfect, near all our favorite restaurants.
This property is kind of off the beaten path, but was clean, safe and easy to get to. Lots of families and felt very safe.
Disappointment!
The TV in our first room was broken. They gave us another room, but the guide didn't show any conservative channels like Fox News. I went down and complained. The response was, Oh no, it's there. Just go to channel 43 and wait for the cartoons to come up and then hit the channel up button. What a pain. Also, you advertised breakfast. that would just be a continental type, not a real
breakfast (bacon, eggs, etc.) We'll stay at Best Western next time.
Always great
Everything was great. Check in was fast and easy. Breakfast was ok. Everything had pork in it though. And i don't eat pork. Other than that, it was clean and quiet.
All was clean and in order, room was clean, bed was somewhat comfortable, shower and tub could use some work. Towels were clean but scratchy. Employees were polite. Breakfast was the worst I've had at a hotel. Not what i expected from Hampton.
When I arrived at the property before 10 pm, there was no one to be found. I called out, sat and waited and almost 5 min later as I was calling the number for Hampton, the desk person came out of the bathroom. He said he forgot to put the sign out?
When I finally got checked in, i was geting onto the elevator and the floor was filthy. I guess someone spilled something and no hotel staff cleaned it up. It was still there when I checked out of the hotel about 8:30 am.
Room was marginal. Mold in the grout of the shower, the sheets, pillows and pillow cases were cheap and the comforter was gross looking.
Would NEVER suggest anyone stay here.
the AC vents were plug up, and it was not working, no one on shift to fixed, sink was not draining was plug up as well, had to leave and find another hotel