Our room looked nothing like the pictures we saw online. The rooms online looked newer. Our room looked old and had a slight smell. Our sink was clogged somehow, so anytime the water ran, we had standstill water. I will admit that I am somewhat of a hotel snob, but I ****** it up being that we were in the country. We have family that stays near Tyler, but I think next time we will choose a different hotel.
Staff was excellent!
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酒店回复: Marquita, thank you for sharing your thoughts. We’re sorry your stay didn’t meet your expectations, but we’re glad to hear our team members made a positive impression. Your feedback is appreciated and will be carefully reviewed as we look for ways to improve.
2.0分
其他
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Young lady at the front desk seemed put out that she had to leave her office when we checked in and when requested more towels. Room was not cleaned to our standard. All eight pillows were old, worn out and flat.
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酒店回复: Hi Jim, thank you for taking the time to share your feedback. We’re sorry your visit didn’t meet expectations, and we’ve shared your comments with our team to help us improve the guest experience moving forward.
2.0分
商务出差
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The hotel itself is very nice and in a nice area. HOWEVER, when I tried to pay CASH when I checked in ...the front counter person was very condescending and a bit rude. He stated they did NOT accept cash for anything. He even thought it would be funny, I guess, by pulling out the "former" cash drawer to prove it to me. I did NOT require proof..but advance notice would of been nice. I had a card with me but some people might of faced an issue.
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酒店回复: Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations, especially regarding your check-in interaction. Your feedback about payment options and guest communication has been shared with our team, and we appreciate you letting us know so we can do better moving forward.
3.0分
其他
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This seems to be an older hotel. The bed was very firm and the sheets were scratchy. Staff was courteous at the front desk and kept to themselves everywhere else. Breakfast was great. Love the option to make red waffles, that was fun! The hallway floors felt like they could give way at any time.
They were in the midst of renovations so maybe these things will be addressed!
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酒店回复: Malika, thank you for sharing your thoughts. We’re pleased you enjoyed breakfast and the unique waffle option, and appreciate your acknowledgement of our courteous team members. Your comments about the accommodations and atmosphere are helpful as we continue our renovations, and we hope to offer an even better experience next time.
1.0分
商务出差
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The hotel was under construction and placed my husband and I on a floor that they were directly under the construction site. They started at 7 am every morning. The front desk really didn't care to move us. I will be staying at the Marriott down the street for now on the customer service is so much better.
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酒店回复: Thank you for bringing these concerns to our attention. It's disheartening to hear that your stay fell short of expectations due to the construction noise and that the resolution provided wasn't satisfactory. Your feedback is invaluable and will be shared with our team as we strive to improve our operations and guest relations. We would appreciate the chance to offer you a better experience in the future.
4.0分
朋友出游
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honestly the only reason I gave 4 stars instead of 5 was because I didn't like the pillows on the bed and I know that's just me being picky.. everything else about my room was great; the bed was comfy, the room & bathroom were clean and the staff I dealt with were very friendly. I would definitely stay here again.. I'll just remember my own pillow next time
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酒店回复: We're so grateful for your feedback. It's fantastic to hear you had a satisfying stay at Hampton Inn Tyler, enjoying our comfortable furnishings and friendly team. The pillows may be a small detail, but getting a good night's sleep is important to us, so I appreciate your comment. We're glad you'd choose us again, and we're looking forward to making your next stay even better—pillow and all!
5.0分
其他
The kitchen worker/ server/ the girl with the blue hair killed it. She deserves a raise 100%. She was a joy to watch and be served by.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you had such a positive interaction with one of our team members and that she made a great impression. Your comments mean a lot and will be shared with our management team to recognize her excellent service.
性价比比较好
大多数时候，当我们提出特殊要求希望住到某个特定的房间时，通常都能得到满足。
酒店因为不能刷信用卡而无法入住，反复协商无果
Our room looked nothing like the pictures we saw online. The rooms online looked newer. Our room looked old and had a slight smell. Our sink was clogged somehow, so anytime the water ran, we had standstill water. I will admit that I am somewhat of a hotel snob, but I ****** it up being that we were in the country. We have family that stays near Tyler, but I think next time we will choose a different hotel.
Staff was excellent!
Young lady at the front desk seemed put out that she had to leave her office when we checked in and when requested more towels. Room was not cleaned to our standard. All eight pillows were old, worn out and flat.
The hotel itself is very nice and in a nice area. HOWEVER, when I tried to pay CASH when I checked in ...the front counter person was very condescending and a bit rude. He stated they did NOT accept cash for anything. He even thought it would be funny, I guess, by pulling out the "former" cash drawer to prove it to me. I did NOT require proof..but advance notice would of been nice. I had a card with me but some people might of faced an issue.
This seems to be an older hotel. The bed was very firm and the sheets were scratchy. Staff was courteous at the front desk and kept to themselves everywhere else. Breakfast was great. Love the option to make red waffles, that was fun! The hallway floors felt like they could give way at any time.
They were in the midst of renovations so maybe these things will be addressed!
The hotel was under construction and placed my husband and I on a floor that they were directly under the construction site. They started at 7 am every morning. The front desk really didn't care to move us. I will be staying at the Marriott down the street for now on the customer service is so much better.
honestly the only reason I gave 4 stars instead of 5 was because I didn't like the pillows on the bed and I know that's just me being picky.. everything else about my room was great; the bed was comfy, the room & bathroom were clean and the staff I dealt with were very friendly. I would definitely stay here again.. I'll just remember my own pillow next time
The kitchen worker/ server/ the girl with the blue hair killed it. She deserves a raise 100%. She was a joy to watch and be served by.