Hava 和 Marko 给我们留下了深刻的印象。他们热情好客，更重要的是，他们总是以解决问题为导向。我们在图切皮度过了非常愉快的一周。Hava 和 Marko 的同事也总是乐于助人。房间非常干净整洁。空调调节起来非常方便。这家酒店价格较高，但物有所值。再次感谢。
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酒店回复: Dear Mr. John, Your feedback has truly brightened our day! It's wonderful to know that you had such an enjoyable stay at our hotel and found our staff to be so hospitable and solution-oriented. Our receptionists Hava and Marko would like to personally thank you for highlighting their names in the review. It's heartening to hear that you found your stay to be worth every penny. Your kind words are greatly appreciated and we hope to welcome you back for another pleasant week in Tučepi. Best regards. Marino Ožić Bašić Management Office
5.0分
情侣出游
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翻译提供方：Google
精美修复的古城堡，无可挑剔的服务，美味的早餐。圆石滩距离酒店 20 m :) 我们度过了愉快的一周假期。欢迎回来！
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酒店回复: Dear Guest, Thank you for sharing your impressions with us. Wish you all the best! Sunny regards, Stefano Vranješ Hotel manager
酒店回复: Dear Guest , We are sorry that you had a negative experience with the accommodation reservation. The hotel had no influence on that situation. We are especially sorry that you rated the hotel negatively, without having stayed in it for a single moment. Kind regards, Stefano Vranješ Hotel manager
4.0分
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The building is absolutely beautiful—you can feel its history and charm throughout. It deserves real appreciation and care. Breakfast was excellent, with plenty of variety and fresh options. Our room had a lovely, modern design that fit well with the historic setting. Housekeeping was okay, no complaints there. And a big thank you to Hava at reception—she was incredibly kind and professional, and made us feel very welcome. Our room was unfortunately located right next to the server room, and the constant noise made it difficult to relax or sleep properly. There weren’t enough loungers on the beach, and the area felt crowded. It was also disappointing that both parking and beach loungers had to be paid extra. Most of the staff seemed disinterested, which really contrasted with the beauty of the place. This historic building deserves more warmth and attention from the team working there. If the loungers were moved to the area in front of or beside the hotel, guests could relax more comfortably, as the sea is just across the street. It would also be much better if the charges for loungers and parking were removed. It’s also not fair to place guests who came for a holiday in a room with excessively loud noise.
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酒店回复: Dear Mrs Dzenita, Thank you for all the information you shared with us. We have read them carefully and will continue to work hard to be better. Thank you for choosing Heritage hotel Kaštelet for your vacation. It would be our honor to host you again! Kind regards, Stefano Vranješ Hotel manager
5.0分
情侣出游
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Stylish, relaxed atmosphere. Friendly and service oriented staff. Great location, beach with sun beds 10 meter from the hotel. Delicious a la carte breakfast and dinner .Thanks to Tina, Hava, Mateko and Stefan.. We will be back. To those who want an «elegant» vacation this is it!
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酒店回复: Dear Guest, Your kind words have brightened our day! It's delightful to learn that you enjoyed our stylish ambiance, friendly staff, and our exclusive location by the beach. The commendation for Tina, Hava, Matko and Stefan will surely be passed along. They will be thrilled to know their efforts have been appreciated. We look forward to welcoming you back for another 'elegant' vacation. Best Regards. Marino Ožić Bašić Management Office
5.0分
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We spent a wonderful 9 nights at the beautiful Hotel Kastelet. Our room and bathroom were clean, comfortable and elegantly furnished. Whilst we didn’t have a balcony the tranquil courtyard more than made up for it. Breakfast was amazing, the menu unlike any other that I have seen and the food was beautifully presented. This and being waited on by friendly helpful staff, far outshines the buffet breakfasts in other hotels. All of the staff were welcoming, kind and friendly. The hotel is literally just a few steps from the beach which is where we spent most of our time. The stone beach is narrow so got fairly busy but not uncomfortably. We thoroughly enjoyed swimming and snorkelling in the calm clear sea. Tucepi is a lovely village with plenty of restaurants within easy walking distance. We had a few favourites for the quality and variety of food. There is a very limited choice if you’re vegetarian and you would definitely struggle if you’re vegan.
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酒店回复: Dear Mrs Jayne , Thank you for such wonderful feedback. We will continue to work hard to be even better. Best regards, Stefano Vranješ Hotel manager
5.0分
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We stayed here 9-18th Sept, the Hotel is perfect. We feel its one of the prettiest hotels on the Rivera, 28 rooms, with a beautiful courtyard in the middle, small and comfortable the whole hotel was clean and tidy throughout, although the hotel doesn't have a swimming pool, to be honest I'm glad it doesn't have one, as you will see when you stay, as you can use Hotel Alga literally next door if you should so wish. We didn't, and took full advantage of the sea, as the water is so clear and warm the beach is so clean and swimming in the sea looking at the towering mountains is breath taking. The staff were friendly and helpful, a shout out to Tina, as her customer service was fabulous. Our room was 103 with a gorgeous sea view. Not noisy at all. Plenty of plugs with USB connectors, tea coffee and kettle in the room, but of you want a English brew bring a few tea bags with you, they don't supply Yorkshire tea. Air con worked, shower was great and spacious. No complaints at all. Housekeeping were brilliant and offered to clean room and change towels each day. A very good, thoughtful and tasty breakfast menu, with plenty of choice, from "plant food enthusiast" to "Brit in the city" English breakfast to American-waffle breakfast to fruit and croissants, which you can have at the front of the hotel, overlooking the beach, it is an Ala-carte menu and table service which adds a lovely touch to the experience. (You can also have room service or choose to eat in the Courtyard or restaurant). The beach is wonderful, please be aware there are no sandy beaches in Croatia, all pebbles, (But you will know that if you have done your research!) so buy beach shoes before you arrive as the cost is around 10-15 euros in Croatia you will need them!! There are enough sunbeds for all, there is a charge from the hotel, but well worth it if your spending all day on the beach, the hire for 2 sunbeds and a parasol is 28 euros a day, or 20 euros just for the beds, the hotel will provide beach towels at reception. its roughly the same price along the *****. Obviously there is a walkway in front of the hotel as seen on the advertised picture's before the beach, how else would you be able to walk the coastline? There are quite a few restaurant's, bars, supermarkets, gift shops and ice cream places to visit if your walking towards the Marina/centre of Tucepi, and not forgetting the bakeries, where you can buy freshly made Bureks, with choices of fillings and sweet pastries. prices around 2.50-3.50 euros. If you do browse the menus when deciding where to eat, the staff are not far behind you and will ask if you need any help, so choose your menu browsing wisely. Many of the restaurants vary in price, depends what your having, a beer is 4.5 euros and a glass of house wine is 3.50 euros, I recommend the "Dupin" as it has it has a good menu choice reasonable price, delicious and tasty meals, helpful and friendly staff, and the seating is superb for watching the sunset over t
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酒店回复: Dear Ms. Sally, Your detailed and glowing review of your stay at our hotel is truly heartwarming. It pleases us to hear that our cleanliness, stunning views, friendly staff, and thoughtful breakfast menu contributed to your positive experience. Your shout-out to Tina is appreciated, we'll pass on your kind words. Your tips and recommendations for future guests are invaluable. We are thrilled that you highly recommend our hotel and we look forward to welcoming you back in the future. Best regards, Marino Ožić Bašić Management Office
2.0分
情侣出游
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All the staff were kind and helpful just a few times there was nobody at reception and they were hard to find. We stay at the beginning of September and the beach that is right outside the hotel was extremely crowded. The parking situation was very inconvenient, every time we wanted to drive out or drive in we had to ask the receptionist and then the receptionist would have to ask the staff at the other hotel to unlock the gate. It just took a lot of time and was pretty annoying. The kitchen staff were nice, the breakfast was not so good and the lunch was not good at all. The room was clean and pretty good and the bed was comfortable. All in all we had to pay for parking on top of our stay cost and the parking ******, the picture that the property showed makes it look a lot more secluded it’s not like that at all, the town is very crowded, lots of people and kids. It’s pretty much connected to another hotel, Bluesun Hotel Alga, and the hotel has lots of families. Heritage Hotel Kaštelet is way too expensive for the quality.
我们Hotel Kaštelet酒店住得很愉快，酒店员工非常友好，服务周到。前台经理Hava在我们有任何需求时都提供了很多帮助。她还解决了房间里的一些问题，我们把这家酒店推荐给情侣入住。点餐式早餐非常棒。唯一的问题是，点早餐时有些菜品和实际送来的不符。最后一天，外带早餐只有水果，没有饮料和法棍，和点餐菜单上的差距有点大😁
很遗憾，我无法推荐这家酒店。从外面看，它像童话一般美丽，但一进去就越来越糟糕。我本以为会感受到一些奢华，结果却只是普通的3/4星级酒店。整个酒店相当脏乱，地毯上有污渍，墙壁也很脏，你根本不想碰任何东西。就连餐厅区域也很脏——你坐的靠垫上全是污渍。我明白现在是旅游季末，但酒店也应该保持一定的标准。非常令人失望，而且不要去图切皮（Tucepi）——那是一个游客扎堆的地方，海滩拥挤，食物也令人作呕。
Hava 和 Marko 给我们留下了深刻的印象。他们热情好客，更重要的是，他们总是以解决问题为导向。我们在图切皮度过了非常愉快的一周。Hava 和 Marko 的同事也总是乐于助人。房间非常干净整洁。空调调节起来非常方便。这家酒店价格较高，但物有所值。再次感谢。
精美修复的古城堡，无可挑剔的服务，美味的早餐。圆石滩距离酒店 20 m :) 我们度过了愉快的一周假期。欢迎回来！
尽管通过 Agoda 确认了预订，但抵达后我们被引导到另一家质量比预订的低得多的酒店，房间面积约为 10-12 平方米，而不是 21 平方米。我们最终没有像预期的那样是一家迷人的酒店，而是一座适合大众旅游的混凝土砌块式建筑。此外，接待员克里斯蒂安先生告诉我们，该酒店第二天将关闭，但在我们入住期间一直营业。逃离这家 Bluesun 连锁酒店！！！真正的骗局！！！！
The building is absolutely beautiful—you can feel its history and charm throughout. It deserves real appreciation and care. Breakfast was excellent, with plenty of variety and fresh options. Our room had a lovely, modern design that fit well with the historic setting. Housekeeping was okay, no complaints there. And a big thank you to Hava at reception—she was incredibly kind and professional, and made us feel very welcome. Our room was unfortunately located right next to the server room, and the constant noise made it difficult to relax or sleep properly. There weren’t enough loungers on the beach, and the area felt crowded. It was also disappointing that both parking and beach loungers had to be paid extra. Most of the staff seemed disinterested, which really contrasted with the beauty of the place. This historic building deserves more warmth and attention from the team working there. If the loungers were moved to the area in front of or beside the hotel, guests could relax more comfortably, as the sea is just across the street. It would also be much better if the charges for loungers and parking were removed. It’s also not fair to place guests who came for a holiday in a room with excessively loud noise.
Stylish, relaxed atmosphere. Friendly and service oriented staff. Great location, beach with sun beds 10 meter from the hotel. Delicious a la carte breakfast and dinner .Thanks to Tina, Hava, Mateko and Stefan.. We will be back. To those who want an «elegant» vacation this is it!
We spent a wonderful 9 nights at the beautiful Hotel Kastelet. Our room and bathroom were clean, comfortable and elegantly furnished. Whilst we didn’t have a balcony the tranquil courtyard more than made up for it. Breakfast was amazing, the menu unlike any other that I have seen and the food was beautifully presented. This and being waited on by friendly helpful staff, far outshines the buffet breakfasts in other hotels. All of the staff were welcoming, kind and friendly. The hotel is literally just a few steps from the beach which is where we spent most of our time. The stone beach is narrow so got fairly busy but not uncomfortably. We thoroughly enjoyed swimming and snorkelling in the calm clear sea. Tucepi is a lovely village with plenty of restaurants within easy walking distance. We had a few favourites for the quality and variety of food. There is a very limited choice if you’re vegetarian and you would definitely struggle if you’re vegan.
We stayed here 9-18th Sept, the Hotel is perfect. We feel its one of the prettiest hotels on the Rivera, 28 rooms, with a beautiful courtyard in the middle, small and comfortable the whole hotel was clean and tidy throughout, although the hotel doesn't have a swimming pool, to be honest I'm glad it doesn't have one, as you will see when you stay, as you can use Hotel Alga literally next door if you should so wish. We didn't, and took full advantage of the sea, as the water is so clear and warm the beach is so clean and swimming in the sea looking at the towering mountains is breath taking. The staff were friendly and helpful, a shout out to Tina, as her customer service was fabulous. Our room was 103 with a gorgeous sea view. Not noisy at all. Plenty of plugs with USB connectors, tea coffee and kettle in the room, but of you want a English brew bring a few tea bags with you, they don't supply Yorkshire tea. Air con worked, shower was great and spacious. No complaints at all. Housekeeping were brilliant and offered to clean room and change towels each day. A very good, thoughtful and tasty breakfast menu, with plenty of choice, from "plant food enthusiast" to "Brit in the city" English breakfast to American-waffle breakfast to fruit and croissants, which you can have at the front of the hotel, overlooking the beach, it is an Ala-carte menu and table service which adds a lovely touch to the experience. (You can also have room service or choose to eat in the Courtyard or restaurant). The beach is wonderful, please be aware there are no sandy beaches in Croatia, all pebbles, (But you will know that if you have done your research!) so buy beach shoes before you arrive as the cost is around 10-15 euros in Croatia you will need them!! There are enough sunbeds for all, there is a charge from the hotel, but well worth it if your spending all day on the beach, the hire for 2 sunbeds and a parasol is 28 euros a day, or 20 euros just for the beds, the hotel will provide beach towels at reception. its roughly the same price along the *****. Obviously there is a walkway in front of the hotel as seen on the advertised picture's before the beach, how else would you be able to walk the coastline? There are quite a few restaurant's, bars, supermarkets, gift shops and ice cream places to visit if your walking towards the Marina/centre of Tucepi, and not forgetting the bakeries, where you can buy freshly made Bureks, with choices of fillings and sweet pastries. prices around 2.50-3.50 euros. If you do browse the menus when deciding where to eat, the staff are not far behind you and will ask if you need any help, so choose your menu browsing wisely. Many of the restaurants vary in price, depends what your having, a beer is 4.5 euros and a glass of house wine is 3.50 euros, I recommend the "Dupin" as it has it has a good menu choice reasonable price, delicious and tasty meals, helpful and friendly staff, and the seating is superb for watching the sunset over t
All the staff were kind and helpful just a few times there was nobody at reception and they were hard to find. We stay at the beginning of September and the beach that is right outside the hotel was extremely crowded. The parking situation was very inconvenient, every time we wanted to drive out or drive in we had to ask the receptionist and then the receptionist would have to ask the staff at the other hotel to unlock the gate. It just took a lot of time and was pretty annoying. The kitchen staff were nice, the breakfast was not so good and the lunch was not good at all. The room was clean and pretty good and the bed was comfortable. All in all we had to pay for parking on top of our stay cost and the parking ******, the picture that the property showed makes it look a lot more secluded it’s not like that at all, the town is very crowded, lots of people and kids. It’s pretty much connected to another hotel, Bluesun Hotel Alga, and the hotel has lots of families. Heritage Hotel Kaštelet is way too expensive for the quality.