酒店回复: Thank you so much for the great review , we hope to see you again soon
1.0分
情侣出游
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Very outdated and continental breakfast consisted of coffee from some ancient, probably never cleaned, coffee maker and a basket of granola bars. Place needs a thorough cleaning and re-do.
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酒店回复: Hello Shelley,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the continental breakfast and the condition of the facilities. Your comments are invaluable as they help us identify areas for improvement. We are committed to enhancing our guests' experiences and will take your feedback into consideration for future updates and improvements to our offerings and cleanliness standards.
5.0分
其他
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Rooms were large and had recently been renovated. Good value for visiting Mayo Clinic. They had a shuttle but we had to be there at 5:46 am so could not take it. Lots of smokers outside, but hotel cannot control that.
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酒店回复: Hello jan,Thank you for sharing your feedback regarding your stay. We're glad to hear that you appreciated the spacious, recently renovated rooms and found good value near Mayo Clinic. We understand that an early schedule can be challenging and appreciate your understanding regarding the smoking situation outside. Your comments are valuable and help us enhance our guests' experiences. We hope to welcome you back in the future for another visit.
4.0分
商务出差
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It said online a grab and go breakfast. That wasn't true. The bed was hard. Jay tried to help us. The front door had a bottom to open but it didn't work. They treated us well.
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酒店回复: Hello Reece,Thank you for sharing your feedback. We appreciate your comments about our team, especially Jay, who strives to assist guests. We will certainly look into your concerns regarding the breakfast and the front door for future improvements. Your experience is important to us, and we value your insights to enhance our services moving forward. We hope to welcome you back for a more enjoyable stay in the future.
2.0分
情侣出游
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Didn't like the staff insinuating that all guests steal the towels.
Staff walked in on us without knocking or calling ahead....brought it to the attention of the front desk and pretty much ignored
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酒店回复: Hello Dale,Thank you for taking the time to share your experience. We value all guest feedback, as it helps us understand different perspectives. It's important to us that all guests feel respected and welcome during their stay. Your comments will be reviewed with the appropriate departments to enhance our service and ensure a more positive experience in the future. We appreciate your insights and hope you’ll consider staying with us again.
5.0分
其他
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A nice economical option in Rochester.
I have stayed at this property before. it is well run, clean, safe, comfortable and a good value. I will definitely stay again.
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酒店回复: Hello Chris,Thank you for your kind words and for being a returning guest! We're delighted to hear that you found our property well-run, clean, and a great value during your stay. Your continued support means a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future. Safe travels until we meet again!
3.0分
其他
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Dirty Floors
The floor in the room was dirty. Walking around the room my feet were filthy with dirt and hair. No carpet so a simple swiffer mop would be so easy after each stay. Bathroom needs the same, plus more.
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酒店回复: Hello Elaine,Thank you for sharing your feedback regarding the cleanliness of your room. We continually strive to enhance our cleaning protocols, and your comments will be valuable in this process. Our team appreciates your observations, as they help us understand areas where we can improve the guest experience. We hope you'll consider staying with us again in the future, as we aim to provide a more satisfying experience next time.
3.0分
其他
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Property was very dirty(grounds and parking lot). Room could use a over all cleaning. Mold in bathroom sink and bathtub. Carpet in room and hallway needs a good shampooing
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酒店回复: Hello Jamie,Thank you for sharing your feedback. We take cleanliness seriously and appreciate you bringing these issues to our attention. Your comments will be shared with the appropriate team to ensure our standards are upheld. We strive to provide a comfortable stay for all guests and value your input in helping us improve our services. We hope you will consider staying with us again in the future.
4.0分
商务出差
There some outside construction going on and the room was a little rough. The price is hard to beat.
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酒店回复: Hello Nicholas,Thank you for your feedback regarding your recent stay. We appreciate your understanding about the outside construction, which is part of our efforts to enhance our facilities. It's great to hear that you found our pricing attractive. We hope you'll consider staying with us again in the future to experience the improvements and enjoy a more polished stay.
5.0分
其他
I would stay there again. I wish there was bagles but it was still a good breakfast. Free coffee? Yes, please!!
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酒店回复: Hello Shelly,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay and the breakfast selection. Your feedback about bagels is appreciated, and we always strive to improve our offerings. We're glad you enjoyed the complimentary coffee, and we hope to welcome you back for another stay in the future!
非常好，我很喜欢这次住宿
Very outdated and continental breakfast consisted of coffee from some ancient, probably never cleaned, coffee maker and a basket of granola bars. Place needs a thorough cleaning and re-do.
Rooms were large and had recently been renovated. Good value for visiting Mayo Clinic. They had a shuttle but we had to be there at 5:46 am so could not take it. Lots of smokers outside, but hotel cannot control that.
It said online a grab and go breakfast. That wasn't true. The bed was hard. Jay tried to help us. The front door had a bottom to open but it didn't work. They treated us well.
Didn't like the staff insinuating that all guests steal the towels.
Staff walked in on us without knocking or calling ahead....brought it to the attention of the front desk and pretty much ignored
A nice economical option in Rochester.
I have stayed at this property before. it is well run, clean, safe, comfortable and a good value. I will definitely stay again.
Dirty Floors
The floor in the room was dirty. Walking around the room my feet were filthy with dirt and hair. No carpet so a simple swiffer mop would be so easy after each stay. Bathroom needs the same, plus more.
Property was very dirty(grounds and parking lot). Room could use a over all cleaning. Mold in bathroom sink and bathtub. Carpet in room and hallway needs a good shampooing
There some outside construction going on and the room was a little rough. The price is hard to beat.
I would stay there again. I wish there was bagles but it was still a good breakfast. Free coffee? Yes, please!!