Room was dirty and gross, bed was broken, most of the lights didn’t work. It felt like a room in an abandoned hotel. We canceled and found another hotel.
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酒店回复: Dear Jesse,Thank you for choosing us and sharing your feedback. We are sorry to hear about the issues that led you to leave sooner than expected. What you experienced is unusual, and we regret that your stay did not feel comfortable or well-maintained. Your comments have been shared with our housekeeping and maintenance teams to help improve room conditions and ensure a better experience for future guests. We hope you might consider staying with us again, giving us the opportunity to provide a cleaner, fully functional, and welcoming environment that reflects the standards we strive to maintain for all our guests.Sincerely,Hotel Management
3.0分
情侣出游
Facility is worn, the front desk needs to be staffed longer, rooms need to
incude coffee pot, hair dryer shampoo
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酒店回复: Dear Elaine,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and sincerely apologize for the inconveniences you experienced, including limitations with staffing and the amenities in your room. Your observations are important, and we will review them with our team to help guide future improvements and enhance the overall guest experience. We genuinely value your input and hope you will consider giving us another opportunity to provide a more comfortable, well-equipped, and enjoyable visit in the future.Sincerely,Hotel Management
5.0分
其他
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I was having surgery the next day in pville and we live kinda far so I found this place. It was not only in my budget but it was perfect. They even offer late check out bc I was concerned for my husband sleep. So I asked at check in if he could check out after 11 and get more sleep. They said 12:30/ he ended up not taking them up on the offer and stayed in the waiting room after going back to check out. We left at 5am so no one was there. Prob stay there again when I have my next surgery. Only downfall was the 100 hold on my card but I got it back quick. I just hate those security deposits at any hotel.
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酒店回复: Dear Melissa, We are glad we could provide a comfortable and convenient stay for you and your husband during such an important time. It is wonderful to hear our team was able to accommodate your late check-out request. We appreciate your understanding regarding the security deposit and are happy it was resolved quickly. We look forward to welcoming you back in the future and hope to make your next visit just as smooth and stress-free.Sincerely,Hotel Management
2.0分
家庭亲子
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When we arrived, I was asked to prove not only my licensem but the license of my mom and sister as well. I was then asked to provide a $100 security deposit - whoch I have never done at ANY hotel EVER. We were given a room with a rusty outter fridge, a missing kitchen drawer, a TV with a wobbly pedastal, and were only allowed to have one more additional towel - not the requested 3 to make a total of 5. Normnally, hotels provide 4 body towels. We moved to a second room that also had an outter rusty fridge and many of the outlets did not work. I chose Extended Stay's quite often and this has been the worst experience I have had.
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酒店回复: Dear Tami, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you faced during your stay, including the check-in process, room conditions, and limited amenities. We understand how frustrating these issues must have been, especially given your prior positive experiences with us. Please note that the $100 security deposit is a standard practice and is fully refundable after checkout. Your feedback is being carefully reviewed as part of our ongoing efforts to improve comfort and service. We hope you might consider giving us another opportunity for a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
3.0分
其他
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I knew what to expect I guess. Stairwells were not clean. Ant Trap next to the microwave. Elevator didn't work. Cannot enter the property northbound. Have to drive up to the next light and turn around.
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酒店回复: Dear William,Thank you for sharing your experience. We regret that certain aspects of your stay, including the cleanliness of common areas, elevator issues, and access challenges, did not meet your expectations. We sincerely apologize for the inconvenience these matters caused. Your feedback has been shared with our management team to help enhance the property and ensure smoother operations in the future. We hope you might consider returning, allowing us to provide a more seamless and comfortable stay that better reflects the quality we strive to offer.Sincerely,Hotel Management
1.0分
其他
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This will be my last time staying at this establishment.
The condition of the room and facility was unacceptable. The soap in my room looked ancient, the towels were dirty, and I developed an eye infection after sleeping on the bed. The fridge was dirty on the outside, and the shower head was covered in white buildup and filth—I had to clean it myself before showering.
The side doors are always propped open, creating a serious safety concern for guests. Everything in the building feels outdated and neglected. The posted sign claims vehicles must be in good standing to remain in the lot, yet I saw multiple damaged cars, including vans with boarded-up windows.
I do not feel this is a safe environment. The overall atmosphere is less like a hotel and more like an evacuation shelter. I’m even going to Planet Fitness to shower during my stay. Thankfully, this is my last night here. I’ve learned my lesson.”
Im at a urgent care now for resolution for my eyes infection $160.00! So far cost just to see a doctor
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酒店回复: Dear Terell, We are truly sorry to hear about the numerous issues you faced during your stay and the discomfort it caused, especially with your health. Your safety and well-being are our top priorities, and it’s clear we fell short in providing a clean and secure environment. We sincerely apologize for the inconvenience and the impact on your experience. Please know that we are committed to addressing these concerns and making necessary improvements. We hope you might consider giving us another chance in the future, so we can provide you with the comfortable and safe stay you deserve. Thank you for sharing your feedback.Sincerely,Hotel Management
1.0分
情侣出游
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This place is falling apart and even though the email from the hotel says there's a "grab and go" breakfast, there isn't food or coffee. In our first room, the AC sounded like an airplane taking off, so we moved. In both rooms, the lights have to be plugged in to turn on - one is behind the headboard - and not all work. The shower rod was falling off the wall and there weren't plugs in the shower or tub. You have to ask for shampoo or a hair dryer, but the desk is closed until 9:00 AM.
One positive is that the beds are very comfortable, but with all the other issues, I wonder how really clean they are - especially since there was snack trash from the previous visitors under the bed.
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酒店回复: Dear Sarah, We sincerely apologize for the inconveniences you encountered during your stay, from maintenance issues and cleanliness concerns to the lack of advertised amenities. This does not reflect our intended standards, and we are actively working to improve these areas, including addressing communication about breakfast and enhancing room readiness. We’re glad you found the beds comfortable and will ensure future stays are more consistent with guest expectations. Your comments are invaluable in helping us improve. We truly hope to have another opportunity to serve you better. Sincerely,Hotel Management
3.0分
情侣出游
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Staff was friendly, helpful. Our bathroom door in our room did not shut due to the kitchen counter being BUILT in the way. Our shower curtain rod was angled DOWN so the shower curtain does not pull close, resulting in water on the floor. Fire alarm went off twice for 0 reason for an hour. Not a terrible hotel for the price but you get what you pay for.
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酒店回复: Dear Autumn, We sincerely apologize for the maintenance issues you encountered, including the bathroom door obstruction, misaligned shower curtain rod, and the fire alarm disturbances. These matters have been brought to our maintenance team’s attention for correction to improve overall guest comfort. While we aim to offer great value, we understand that basic functionality should never be compromised. Your feedback is important and appreciated. We hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
2.0分
其他
Terrible odor in room and whole hotel actually. No toiletries provided. No outlet by the bed. Mattresses were worn out and noisy. Hot water was iffy.
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酒店回复: Dear Michael, We’re sorry to hear about the challenges you faced during your stay, including the odor, lack of toiletries, mattress condition, outlet placement, and inconsistent hot water. Your concerns have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. Guest comfort is very important to us, and we regret that we did not meet expectations this time. We truly appreciate your input and hope to have the opportunity to welcome you back.Sincerely,Hotel Management
5.0分
商务出差
I enjoyed my stay … thanks to front desk staff she was helpful
Room was dirty and gross, bed was broken, most of the lights didn’t work. It felt like a room in an abandoned hotel. We canceled and found another hotel.
Facility is worn, the front desk needs to be staffed longer, rooms need to
incude coffee pot, hair dryer shampoo
I was having surgery the next day in pville and we live kinda far so I found this place. It was not only in my budget but it was perfect. They even offer late check out bc I was concerned for my husband sleep. So I asked at check in if he could check out after 11 and get more sleep. They said 12:30/ he ended up not taking them up on the offer and stayed in the waiting room after going back to check out. We left at 5am so no one was there. Prob stay there again when I have my next surgery. Only downfall was the 100 hold on my card but I got it back quick. I just hate those security deposits at any hotel.
When we arrived, I was asked to prove not only my licensem but the license of my mom and sister as well. I was then asked to provide a $100 security deposit - whoch I have never done at ANY hotel EVER. We were given a room with a rusty outter fridge, a missing kitchen drawer, a TV with a wobbly pedastal, and were only allowed to have one more additional towel - not the requested 3 to make a total of 5. Normnally, hotels provide 4 body towels. We moved to a second room that also had an outter rusty fridge and many of the outlets did not work. I chose Extended Stay's quite often and this has been the worst experience I have had.
I knew what to expect I guess. Stairwells were not clean. Ant Trap next to the microwave. Elevator didn't work. Cannot enter the property northbound. Have to drive up to the next light and turn around.
This will be my last time staying at this establishment.
The condition of the room and facility was unacceptable. The soap in my room looked ancient, the towels were dirty, and I developed an eye infection after sleeping on the bed. The fridge was dirty on the outside, and the shower head was covered in white buildup and filth—I had to clean it myself before showering.
The side doors are always propped open, creating a serious safety concern for guests. Everything in the building feels outdated and neglected. The posted sign claims vehicles must be in good standing to remain in the lot, yet I saw multiple damaged cars, including vans with boarded-up windows.
I do not feel this is a safe environment. The overall atmosphere is less like a hotel and more like an evacuation shelter. I’m even going to Planet Fitness to shower during my stay. Thankfully, this is my last night here. I’ve learned my lesson.”
Im at a urgent care now for resolution for my eyes infection $160.00! So far cost just to see a doctor
This place is falling apart and even though the email from the hotel says there's a "grab and go" breakfast, there isn't food or coffee. In our first room, the AC sounded like an airplane taking off, so we moved. In both rooms, the lights have to be plugged in to turn on - one is behind the headboard - and not all work. The shower rod was falling off the wall and there weren't plugs in the shower or tub. You have to ask for shampoo or a hair dryer, but the desk is closed until 9:00 AM.
One positive is that the beds are very comfortable, but with all the other issues, I wonder how really clean they are - especially since there was snack trash from the previous visitors under the bed.
Staff was friendly, helpful. Our bathroom door in our room did not shut due to the kitchen counter being BUILT in the way. Our shower curtain rod was angled DOWN so the shower curtain does not pull close, resulting in water on the floor. Fire alarm went off twice for 0 reason for an hour. Not a terrible hotel for the price but you get what you pay for.
Terrible odor in room and whole hotel actually. No toiletries provided. No outlet by the bed. Mattresses were worn out and noisy. Hot water was iffy.
I enjoyed my stay … thanks to front desk staff she was helpful