The room was super clean. The bed was terribly uncomfortable, had a huge dip on the middle of it which made sleeping difficult. The breakfast is great and the staff is super friendly.
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酒店回复: Thank you for taking the time to share your feedback. We’re happy to hear that you found your room super clean, enjoyed the breakfast, and felt well taken care of by our friendly staff — we truly appreciate that.We’re very sorry, however, that the bed wasn’t comfortable and made sleeping difficult. That’s certainly not the experience we want for our guests. We’ll have our team inspect the mattress right away and address the issue to ensure it’s corrected.Thank you again for staying with us. We hope to have the opportunity to welcome you back for a more comfortable night’s rest.
5.0分
其他
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Great beautiful hotel clean and spacious rooms with great amenities staff are great friendly amazing only i was not happy the shower not great water not strong breakfast it's okay
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our beautiful hotel, spacious and clean rooms, and friendly staff. We appreciate your feedback regarding the shower water pressure and breakfast, and we’ll be sure to share your comments with our team for review. We’re so glad you had an overall great stay and look forward to welcoming you back again soon!
4.0分
家庭亲子
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Staff was very friendly and helpful. I have to give a shout out to Rob at the front desk. I had lost my expensive earbuds and he went out of his way to help me look for them, including going through the trash in the breakfast dinner area item by item in the thought may have accidentally tossed them in the trash with my breakfast leftovers. He found them! I am very grateful.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you found our staff friendly and helpful, and we especially appreciate your recognition of Rob’s outstanding service. We’ll be sure to pass along your kind words to him — we know he’ll be delighted to hear them! We’re so glad he was able to help you recover your earbuds and make your stay a great one. We look forward to welcoming you back soon!
5.0分
家庭亲子
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Our room was spotless and very welcoming. Brent was the front desk employee, very knowledgeable an and friendly.
Everything was in working order.The remote for the t v the air conditioner, the refrigerator was already cold. I recommend this place and would stay here again.
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酒店回复: Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
5.0分
其他
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Great suite, clean, and front desk provided an amenity I forgot to pack which I really appreciate.
Breakfast needs improvement, more variety needed for hot items, and refrigerator needs to be set cooler for the boiled eggs and yogurt.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your suite and that our front desk could assist with the amenity you forgot — we’re always happy to help. We appreciate your feedback regarding breakfast variety and refrigerator temperature, and your comments have been shared with our team so we can continue to improve. We look forward to welcoming you back for another great
4.0分
情侣出游
The ice maker did not work in our unit. We reported it but it was never resolved. We had to go buy ice.
Other than that the stay was okay.
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酒店回复: Thank you for taking the time to share your feedback regarding your most recent stay at our Smart Suites Ascend. We are sorry to hear that you did not fully enjoy your time with us. Your concerns have been passed along to our maintenance department, as well as our management team. Our goal is to ensure a clean and comfortable environment for every guest, every day. Thank you again for your feedback, and we look forward to offering you superior service in the future.
2.0分
其他
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Our check in was lengthy with tons of what felt like random questions.
Our room was a good size with living area and bedroom and kitchenette. No complaints there. But this room was either a smoking room once upon a time or in rooms nearby. Noticeable odor of old smoke and mildew: carpets dirty and stained and walls also dirty. Our tv stopped working after the first night. And not all the lights worked. I paid 1k for 3 nights which was way over my budget but desperate as all other nearby stays were already booked.
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酒店回复: Thank you for taking the time to share your feedback regarding your most recent stay at our Smart Suites Ascend. We are sorry to hear that you did not fully enjoy your time with us. Your concerns have been passed along to our housekeeping and maintenance departments, as well as our management team. Our goal is to ensure a clean and comfortable environment for every guest, every day. Thank you again for your feedback, and we look forward to offering you superior service in the future.
2.0分
家庭亲子
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The staff were great and accommodating . The over all price was ok. The things not so great: the halls and elevator has a dingy smell which also was present in our room. The place is just out dated and really needs TLC. The beds were small for our room. The ice machine in our fridge did not work. Low shower pressure.
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酒店回复: Thank you for taking the time to share your feedback regarding your most recent stay at our Smart Suites Ascend. We are sorry to hear that you did not fully enjoy your time with us. Please be advised that we are about to begin updating our hotel to ensure an even more pleasurable stay for all of our guests. Our goal is to ensure a clean and comfortable environment for every guest, every day. Thank you again for your feedback, and we look forward to offering you superior service in the future.
5.0分
其他
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The body lotion left in bathroom was used. The property needed cleaning and carpet repaired. The $438 cost per night was extremely high for what I would say is a 2 star hotel. Loud neighbors and water pipes in the walls.
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酒店回复: Thank you for taking the time to share your feedback regarding your most recent stay at our Smart Suites Ascend. We are sorry to hear that you did not fully enjoy your time with us. Your concerns have been passed along to our housekeeping department, as well as our management team. Our goal is to ensure a clean and comfortable environment for every guest, every day. Thank you again for your feedback, and we look forward to offering you superior service in the future.
酒店比网站上的图片要旧得多。我预订的是无烟房，但房间里闻起来像****。除了气味之外，房间总体还不错。
The room was super clean. The bed was terribly uncomfortable, had a huge dip on the middle of it which made sleeping difficult. The breakfast is great and the staff is super friendly.
Great beautiful hotel clean and spacious rooms with great amenities staff are great friendly amazing only i was not happy the shower not great water not strong breakfast it's okay
Staff was very friendly and helpful. I have to give a shout out to Rob at the front desk. I had lost my expensive earbuds and he went out of his way to help me look for them, including going through the trash in the breakfast dinner area item by item in the thought may have accidentally tossed them in the trash with my breakfast leftovers. He found them! I am very grateful.
Our room was spotless and very welcoming. Brent was the front desk employee, very knowledgeable an and friendly.
Everything was in working order.The remote for the t v the air conditioner, the refrigerator was already cold. I recommend this place and would stay here again.
Great suite, clean, and front desk provided an amenity I forgot to pack which I really appreciate.
Breakfast needs improvement, more variety needed for hot items, and refrigerator needs to be set cooler for the boiled eggs and yogurt.
The ice maker did not work in our unit. We reported it but it was never resolved. We had to go buy ice.
Other than that the stay was okay.
Our check in was lengthy with tons of what felt like random questions.
Our room was a good size with living area and bedroom and kitchenette. No complaints there. But this room was either a smoking room once upon a time or in rooms nearby. Noticeable odor of old smoke and mildew: carpets dirty and stained and walls also dirty. Our tv stopped working after the first night. And not all the lights worked. I paid 1k for 3 nights which was way over my budget but desperate as all other nearby stays were already booked.
The staff were great and accommodating . The over all price was ok. The things not so great: the halls and elevator has a dingy smell which also was present in our room. The place is just out dated and really needs TLC. The beds were small for our room. The ice machine in our fridge did not work. Low shower pressure.
The body lotion left in bathroom was used. The property needed cleaning and carpet repaired. The $438 cost per night was extremely high for what I would say is a 2 star hotel. Loud neighbors and water pipes in the walls.