酒店回复: Thank you for your review, such kind words motivate staff to keep doing their best.
4.0分
情侣出游
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Very close to Crazy Horse memorial, Mount Rushmore, and Custer State Park. Staff was very friendly and helpful. Breakfast was better than expected with eggs, sausage, waffles and menu was changed daily. Our only problem was a strong garlicy odor in the room. They attempted to remedy it, but the smell persisted to some degree during our stay. I must the odor was only in our room, not anywhere else in the hotel and our room was otherwise clean.
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酒店回复: This is not our location, We are in Southwest Iowa, not South Dakota. I am glad you had a great experience at another Wyndham property, however I am betting they would like this review attached to their property.
4.0分
家庭亲子
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The staff was friendly. However, this is probably the first Wyndam property I have stayed at in a very, very long time without shampoo, conditioner, and/or lotion. Probably lucky to have had hand soap. Granted it is a very small town but it is a Wyndam property. We were on a family trip thru Iowa.
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酒店回复: Thank you for your reveiw, I am not sure why you didnt have those amenities in your room. We do have them and do supply each room with those items. Please forgive us for the mistake. That mustve been missed when cleaning the room.
3.0分
其他
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Night clerk don’t mess…
We arrived at 9:50 and the front desk clerk told us she was off at 10 but would ask the night clerk to keep the pool open a little later for us. The night clerk refused. But the morning clerk and late afternoon clerks were very nice. Breakfast was good.
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酒店回复: Thank you for your review, we appreciate it. The desk clerks know that our pool closes at a certain time. The clerk on duty at 10 pm knows the rules and she cant go against company policy. Management
3.0分
朋友出游
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Enjoyed my stay at the Baymont in Harlan. It was conveniently located for my activities. I forgot how humid Iowa can be in the summer (Corn Sweats!) so the musty water smell threw me off a bit.
酒店回复: THANK YOU FOR YOUR REVIEW, GOT TO LOVE GOOD OLE' HUMID IOWA.
5.0分
其他
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I will be staying here again.
The staff was great. Only a few issues in the room with the shower curtain and there were a few ceiling locations that were recently repaired with spackle and not finished.
酒店回复: Thank you for your review
2.0分
家庭亲子
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Seemed to be in a safe area. Breakfast was good. Daytime staff was kind. Beds were super comfortable. That is the good.
The bad: took 20+ minutes for the attendant to come check us in at 11:20pm upon anrrival and then did not apologize for the wait or really speak to me. Very awkward. Upon walking to our room there were multiple dehumidifiers in the hallway. When we got into our room it was so damp that the floor felt wet. The room door would only latch if force was applied. The bathroom door would not latch at all. There was a large spider in our room that night and a large cockroach-looking bug in the morning as we were getting ready to leave.
VERY disappointed in our stay. Will not be staying there again!!
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酒店回复: I want to apologize for the slow desk clerk service. The dampness is being taken care of and that was the reason for the dehumidifiers. We are trying to rectify the situation. The insects are hard to keep from entering rooms however we do have monthly pest control. Them waterbugs are harmless but understandably bugs arent pleasant to see, of any kind. Thank you for taking the time to review our property. I will let the staff know that you complimented them. Thank you for noticing the beds comfort, they are brand new.
5.0分
家庭亲子
The check in was quick, the property and room was in great shape. Adequate breakfast. Pleasant stay.
酒店回复: Thank you for your review
1.0分
其他
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Very disappointed
Very disapponited with front desk lady . She was rude to us stated we couldn't change credit cards but then allowed us to. Beds were small and uncomfortable and the halls and room smelled like mold. When checking out and asking for receipt same lady said she didnt know if she could at first. She very unprofessional.
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酒店回复: Sometimes new hires are not rude they are just not confident. Our beds are only a year old and were ordered on the firm side.
5.0分
家庭亲子
The room was clean and spacious. Friendly staff. Great water pressure.
可爱的酒店，工作人员非常友善且具有服务意识。
干净又漂亮。
Very close to Crazy Horse memorial, Mount Rushmore, and Custer State Park. Staff was very friendly and helpful. Breakfast was better than expected with eggs, sausage, waffles and menu was changed daily. Our only problem was a strong garlicy odor in the room. They attempted to remedy it, but the smell persisted to some degree during our stay. I must the odor was only in our room, not anywhere else in the hotel and our room was otherwise clean.
The staff was friendly. However, this is probably the first Wyndam property I have stayed at in a very, very long time without shampoo, conditioner, and/or lotion. Probably lucky to have had hand soap. Granted it is a very small town but it is a Wyndam property. We were on a family trip thru Iowa.
Night clerk don’t mess…
We arrived at 9:50 and the front desk clerk told us she was off at 10 but would ask the night clerk to keep the pool open a little later for us. The night clerk refused. But the morning clerk and late afternoon clerks were very nice. Breakfast was good.
Enjoyed my stay at the Baymont in Harlan. It was conveniently located for my activities. I forgot how humid Iowa can be in the summer (Corn Sweats!) so the musty water smell threw me off a bit.
I will be staying here again.
The staff was great. Only a few issues in the room with the shower curtain and there were a few ceiling locations that were recently repaired with spackle and not finished.
Seemed to be in a safe area. Breakfast was good. Daytime staff was kind. Beds were super comfortable. That is the good.
The bad: took 20+ minutes for the attendant to come check us in at 11:20pm upon anrrival and then did not apologize for the wait or really speak to me. Very awkward. Upon walking to our room there were multiple dehumidifiers in the hallway. When we got into our room it was so damp that the floor felt wet. The room door would only latch if force was applied. The bathroom door would not latch at all. There was a large spider in our room that night and a large cockroach-looking bug in the morning as we were getting ready to leave.
VERY disappointed in our stay. Will not be staying there again!!
The check in was quick, the property and room was in great shape. Adequate breakfast. Pleasant stay.
Very disappointed
Very disapponited with front desk lady . She was rude to us stated we couldn't change credit cards but then allowed us to. Beds were small and uncomfortable and the halls and room smelled like mold. When checking out and asking for receipt same lady said she didnt know if she could at first. She very unprofessional.
The room was clean and spacious. Friendly staff. Great water pressure.