酒店回复: Miguel, thank you for taking the time to leave us a review and feedback on your stay with us. Guest satisfaction is a top priority for us so we have made a note on your experiences and are looking into them.
酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the comfortable beds, spacious bathroom, and great shower. It’s also great to know our breakfast, friendly staff, and nearby dining options enhanced your stay. We appreciate your kind words and look forward to welcoming you back soon!
酒店回复: Cara, thank you for taking the time to leave us a review on your recent stay with us. Guest satisfaction is a top priority for us, so we appreciate your feedback and are looking into this for you.
5.0分
其他
原文
翻译提供方:Google
能看到鹿的酒店
很棒的酒店,全新,而且在酒店周围可以看到鹿。
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酒店回复: Thank you for your rating! We appreciate your feedback and hope to welcome you back again soon.
5.0分
家庭亲子
原文
翻译提供方:Google
非常棒,床很舒服,超级干净,早餐很丰盛。
两种枕头的细节
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酒店回复: Alejandro, thank you so much for taking the time to leave a review. We are so glad that you enjoyed your stay and hope to see you again in the future!
5.0分
其他
Michigan City Holiday Inn Express
Labor Day. Needed a clean place to stay for work the next day. Perfect. Clean, nice easy check in and comfortable beds.
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酒店回复: Thank you for your feedback! We’re glad we could provide a clean and comfortable stay with an easy check-in. We look forward to welcoming you back anytime.
2.0分
家庭亲子
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Staff was seen smoking just outside of doorways. They should have designated smoking area for them out of sight. Room had strong smell of cleaning chemicals, when we requested no fragrances or chemicals due to severe allergies to those. Rooms were not clean to other IHG properties we have visited.
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酒店回复: Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. We take concerns about staff behavior, room cleanliness, and strong chemical odors very seriously, especially for guests with allergies. Your comments have been shared with our team so we can review our cleaning practices and ensure proper designated smoking areas for staff. We appreciate your honesty and hope to provide you with a much improved experience in the future.
5.0分
其他
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Very clean hotel & our room had everything we needed. Surprisingly the breakfast was delicious even though it’s not cooked to order! My husband loved the freshly grind coffee too. We highly recommend this hotel.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear you enjoyed the clean rooms, tasty breakfast, and freshly brewed coffee. We truly appreciate your recommendation and look forward to welcoming you back soon!
5.0分
其他
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The entire staff was very helpful and kind. The breakfast lady worked hard in keeping things filled and hot. The cinnamon rolls were the best, of course, but everything was good. I would recommend this hotel to anyone. The city of Michigan City had several things to do, including the beach. It was close enough to Michigan, to get to some of the other towns that were magnificent.
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear our staff made your stay enjoyable and that you loved the breakfast—especially the cinnamon rolls. It’s great that you were able to explore Michigan City and the surrounding towns. We truly appreciate your recommendation and look forward to welcoming you back soon!
3.0分
其他
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Could’ve been better
It was horrible. There was a couple thinks that kept it from being better. There were no curtains, only blinds. And the blinds were broken and had holes all throughout. One of the housekeepers was also rude and unprofessional. Breakfast was the best part.
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酒店回复: We’re very sorry to hear about your experience. It’s disappointing to learn about the issues with the blinds and the service you encountered, as this is not the standard we aim to provide. Please know your comments have been shared with our team so we can address these concerns directly. We’re glad to hear you enjoyed the breakfast, and we hope you’ll give us another chance to provide a much better stay in the future.
我喜欢泳池、早餐和大堂的清洁。
我不喜欢办理入住时的礼貌和人品。有一天他们没有打扫浴室,没有送毛巾,我们不得不到前台去取。淋浴间堵塞了三天,我们进去的时候淋浴间没有浴帘。住了四天,淋浴间堵塞问题无人处理。
床和枕头很舒服。浴室面积适中,淋浴很棒。美味的美式早餐,选择丰富。工作人员非常友好且乐于助人。附近有很多餐饮选择。
我们的第一个房间只有窗户上的薄纱遮阳帘,看起来像是电动遮阳帘。不幸的是,它不起作用,开关没有电,也没有隐私遮阳帘。我们通知了前台。他们提供了另一个房间。那个房间的电视有问题,总是断线,并显示一条消息说连接丢失,我们需要联系我们的网络提供商。前台经理再次迅速来到房间修理。电视背面的电线松了。两个房间的地毯上都有污渍,第二个房间的沙发下还有剩下的爆米花。两个房间的家具上都有污渍。
由于最近受伤,我需要一间无障碍客房。由于第二个房间没有我们淋浴时所需的安全设备,经理确实为我们提供了一个淋浴座椅。
我们还在床上发现了一根头发,但那时我们已经筋疲力尽,只是把它刷掉了。我们用过的其中一条毛巾仍然有女士香水的味道,不像典型的酒店床单的味道,不像刚漂白消毒过的床单的味道。
大堂看起来很干净。
我们以后会经常来这里,不会再住这家汽车旅馆了。
能看到鹿的酒店
很棒的酒店,全新,而且在酒店周围可以看到鹿。
非常棒,床很舒服,超级干净,早餐很丰盛。
两种枕头的细节
Michigan City Holiday Inn Express
Labor Day. Needed a clean place to stay for work the next day. Perfect. Clean, nice easy check in and comfortable beds.
Staff was seen smoking just outside of doorways. They should have designated smoking area for them out of sight. Room had strong smell of cleaning chemicals, when we requested no fragrances or chemicals due to severe allergies to those. Rooms were not clean to other IHG properties we have visited.
Very clean hotel & our room had everything we needed. Surprisingly the breakfast was delicious even though it’s not cooked to order! My husband loved the freshly grind coffee too. We highly recommend this hotel.
The entire staff was very helpful and kind. The breakfast lady worked hard in keeping things filled and hot. The cinnamon rolls were the best, of course, but everything was good. I would recommend this hotel to anyone. The city of Michigan City had several things to do, including the beach. It was close enough to Michigan, to get to some of the other towns that were magnificent.
Could’ve been better
It was horrible. There was a couple thinks that kept it from being better. There were no curtains, only blinds. And the blinds were broken and had holes all throughout. One of the housekeepers was also rude and unprofessional. Breakfast was the best part.