酒店回复: Daniel, we appreciate you taking the time to review your stay with us. It's wonderful to know that you had an enjoyable experience. We look forward to welcoming you back and ensuring your next visit is a five-star experience.
2.0分
其他
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Did not get the room we had booked for our family of 5. Had one king bed and a very small pull out loveseat. The room was clean and great for two people. Not 5. We had to take our kids to their aunts house to sleep at night. No refunds were given, nothing was done to help. The front desk attendant felt awful and he actually cleaned the adjoining room we were supposed to get but by the time that was done (the second/final evening of our stay) we had already told the kids they can sleep at their aunts again. The continental breakfast was slim pickings. Unfortunately we would not return or recommend this hotel to others.
3.0分
家庭亲子
Smelled like pets, bed & couch weren’t comfortable. Needs an upgrade but fine otherwise. Safe, reasonably priced. Breakfast was ok.
4.0分
其他
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I had a wonderful stay. It met my needs after my tumor treatment. It was quiet, clean, and the staff were friendly and attentive. There were a few things that could have been better: Marriott it is time to put in bigger TV’s, the internet was out majority of Saturday, and Friday night the cable did not receive the channel for the Hawkeye game. Front desk said it was blocked out, but Fox did work but it just would freeze up. Other than that I enjoyed my stay! Oh I clothe outside space was wonderful.
4.0分
其他
The internet/wifi was one of the main struggles. There were a few mold spots around the room as well.
1.0分
家庭亲子
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We had no hot water all weekend, wifi was out, pool closed early so we couldnt utilize. They also have dish network so the tv service went in and out. For this to be a branch of marriot it was terrible. And the manager who ive left several messages for Alicia has failed to return any of my calls. We travel a lot for kids sports. I had a total of 6 people with us and it was not fun! Hotel never made it right. From what i heard at checkout thay MANY people were unhappy! :/
4.0分
其他
I like the room setup. Room is clean and tidy. However their wifi is not working. Reported this matter but no action were taken.
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酒店回复: Arnold, we apologize about the Wi-Fi issues you faced during your stay. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
5.0分
家庭亲子
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We were impressed from the moment we checked in for our stay. Check in was smooth and our room was ready for us upon arrival. Our room was spacious, clean, with comfortable bed and pillows. Continental breakfast was satisfying. Free parking and internet a plus.
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酒店回复: Rhonda, thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at TownePlace Suites by Marriott Des Moines West/Jordan Creek!
这个间酒店周边环境和便捷度很赞，但是酒店本身是周边三间Marriott Bonvoy旗下最旧的一间，不仅设施老旧，小厨房里丢水龙头一开就溢水到整个台面都是。洗手间的洗脸盆及浴室的下水道下水及其缓慢。我们住三晚，没有打扫过一次卫生，浴巾都是顺路看到打扫卫生的人员直接找他们自助换。房间内也是相当潮湿，有种说不出来的味道，闷闷的。 体验感不是很好～工作人员倒是很友善的，值得夸一下！
非常好
好的
Did not get the room we had booked for our family of 5. Had one king bed and a very small pull out loveseat. The room was clean and great for two people. Not 5. We had to take our kids to their aunts house to sleep at night. No refunds were given, nothing was done to help. The front desk attendant felt awful and he actually cleaned the adjoining room we were supposed to get but by the time that was done (the second/final evening of our stay) we had already told the kids they can sleep at their aunts again. The continental breakfast was slim pickings. Unfortunately we would not return or recommend this hotel to others.
Smelled like pets, bed & couch weren’t comfortable. Needs an upgrade but fine otherwise. Safe, reasonably priced. Breakfast was ok.
I had a wonderful stay. It met my needs after my tumor treatment. It was quiet, clean, and the staff were friendly and attentive. There were a few things that could have been better: Marriott it is time to put in bigger TV’s, the internet was out majority of Saturday, and Friday night the cable did not receive the channel for the Hawkeye game. Front desk said it was blocked out, but Fox did work but it just would freeze up. Other than that I enjoyed my stay! Oh I clothe outside space was wonderful.
The internet/wifi was one of the main struggles. There were a few mold spots around the room as well.
We had no hot water all weekend, wifi was out, pool closed early so we couldnt utilize. They also have dish network so the tv service went in and out. For this to be a branch of marriot it was terrible. And the manager who ive left several messages for Alicia has failed to return any of my calls. We travel a lot for kids sports. I had a total of 6 people with us and it was not fun! Hotel never made it right. From what i heard at checkout thay MANY people were unhappy! :/
I like the room setup. Room is clean and tidy. However their wifi is not working. Reported this matter but no action were taken.
We were impressed from the moment we checked in for our stay. Check in was smooth and our room was ready for us upon arrival. Our room was spacious, clean, with comfortable bed and pillows. Continental breakfast was satisfying. Free parking and internet a plus.