We booked to take our grandchildren and their parents to this hotel for a short all inclusive break. After booking we received a communication in Hebrew which (as native English speakers) we finally worked out meant that the pool was out of service for our stay. I wrote to the hotel in English asking if there was any arrangement for nearby pool access and if there was, would there be any refreshments at the alternative pool. Having asked no less than 5 times and been ignored, I asked the Leonardo Advantage Club (we are members and have visited this hotel twice previously) the same questions 3 times - and was ignored as before. I then escalated this matter to senior Leonardo staff via personal contacts only to be told that whilst an adjacent hotel pool was available no refreshments would be available to us at the neighbouring pool. I would also add that the hotel exuded an air of tiredness and lack of maintenance. The dedicated children's area lacked the basic safety standards that exist in Europe. The communal areas, particularly the hallways in the accommodation blocks had dangerously cracked and uneven tiling. I personally saw one child trip headlong over an uneven floor. Had the child been mine I would be taking legal action against the hotel. I could add other maintenance issues with our rooms but I feel enough has been said. As I said above, we visited the hotel twice in the past but to be ignored in this way so many times when asking a simple question leaves me with no option but to conclude that customer service and safety within the Fattal is purely a fiction. This is no way to provide customer service and this chain has lost both our custom and that of our extended family who were disappointed by what should have been a great family vacation. I cannot in any way recommend this hotel and in view of our overall poor experience it is difficult to justify more than an overall score of 2/5 - and in that I feel I may be overgenerous.
酒店非常棒，泳池很漂亮，全包服务也很棒，三顿美味丰盛的餐点之间还提供饮料和小吃。房间里还有一些惊喜（葡萄酒、巧克力、椰枣等等）。
我们房间的阳台非常大，能容纳10个人！
房间和浴室都很干净，但并不豪华。洗发水、护发素、沐浴露等用品不多，但毛巾很充足。
墙上有些地方油漆剥落，但并不严重。
隔壁房间有人吸烟，保安人员对我们的投诉反应非常迅速，两次过来请他们停止在房间里吸烟。
工作人员非常友善！
房间很脏，打扫了三次才把卫生间里残留的头发清理干净。门锁坏了，工作人员花了将近半个小时才来修好。隔音效果极差，能听到隔壁房间和外面的人声。房间里的空调噪音很大。感觉好像埃拉特只有这一家酒店似的。
房间不干净。如果房间不合适，也没有换房的选项。服务很差，简直令人震惊！管理人员也帮不上忙。每天浪费半小时解决问题。食物也完全不如预期。去年体验很棒，而现在却令人失望，选择很少。
We booked to take our grandchildren and their parents to this hotel for a short all inclusive break. After booking we received a communication in Hebrew which (as native English speakers) we finally worked out meant that the pool was out of service for our stay. I wrote to the hotel in English asking if there was any arrangement for nearby pool access and if there was, would there be any refreshments at the alternative pool. Having asked no less than 5 times and been ignored, I asked the Leonardo Advantage Club (we are members and have visited this hotel twice previously) the same questions 3 times - and was ignored as before. I then escalated this matter to senior Leonardo staff via personal contacts only to be told that whilst an adjacent hotel pool was available no refreshments would be available to us at the neighbouring pool. I would also add that the hotel exuded an air of tiredness and lack of maintenance. The dedicated children's area lacked the basic safety standards that exist in Europe. The communal areas, particularly the hallways in the accommodation blocks had dangerously cracked and uneven tiling. I personally saw one child trip headlong over an uneven floor. Had the child been mine I would be taking legal action against the hotel. I could add other maintenance issues with our rooms but I feel enough has been said. As I said above, we visited the hotel twice in the past but to be ignored in this way so many times when asking a simple question leaves me with no option but to conclude that customer service and safety within the Fattal is purely a fiction. This is no way to provide customer service and this chain has lost both our custom and that of our extended family who were disappointed by what should have been a great family vacation. I cannot in any way recommend this hotel and in view of our overall poor experience it is difficult to justify more than an overall score of 2/5 - and in that I feel I may be overgenerous.