酒店回复: Dear Mr. Pascal, Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to learn that you appreciated the quality of our accommodations as well as the family-friendly amenities, including the video game room and the nearby water park. Please allow us to assure you that the cleanliness and maintenance of our pools are a top priority. Our dedicated team performs a thorough cleaning of the pools every evening after they close to ensure a safe and pleasant environment for all our guests. Regarding parking, this service is provided to enhance the convenience and security of our guests’ vehicles. The associated fees are transparently communicated on our official website and throughout the reservation process to ensure clarity and avoid any misunderstandings. We sincerely appreciate your constructive remarks as they assist us in continuously enhancing our services. We look forward to the privilege of welcoming you back for an even more enjoyable stay in the future. Warm regards,
酒店回复: Dear Abdi Sam, Thank you for taking the time to share your detailed feedback. We are very pleased to hear that you found our hotel beautiful, the children’s program suitable, and that you appreciated the professionalism of our hospitality and restaurant teams. However, we are truly sorry to learn about your negative experience at the reception regarding the lost ring. This is certainly not the level of service we aim to provide, and we sincerely apologize for the frustration and disappointment caused by the handling of your situation. Please be assured that we take such matters very seriously. We regret that the communication regarding your lost item was inconsistent and that you felt unsupported and unheard during your interactions with our front desk staff. We are investigating this incident thoroughly to ensure it is addressed appropriately and to prevent similar situations in the future. We value your trust and understand your concerns. We hope you might reconsider and give us another chance to provide you with the excellent experience you expected and deserve. Thank you again for your feedback, which helps us improve. Best regards,
酒店回复: Dear Mr. Perrelet, Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated the organization of the hotel, the friendliness of our staff, and the spacious and clean rooms. It is wonderful to know that the beautiful beaches and various facilities contributed to a memorable experience for your family. We also appreciate your positive comments about the breakfast and dinner buffets, as well as the Bongo restaurant and the gastronomic options in the Dalmatia village. We are grateful for your observations, as they help us continue to improve as a hotel. We sincerely value your recommendation and look forward to welcoming you and your family again in the future. Kind regards,
酒店回复: Dear guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the spacious room and the well-kept resort. It's great to know that you appreciated the hotel’s facilities, including the pool and buffet offerings. We deeply regret that the ongoing work in the resort affected your stay, and we sincerely apologize for any inconvenience this may have caused. We strive to keep our guests informed about any construction or maintenance, and it’s unfortunate that the information was not properly communicated in your case. We understand how disruptive early morning work can be, especially on weekends, and we will review our communication procedures to ensure better clarity in the future. We hope to welcome you back for a more relaxing stay in the future.
5.0分
家庭亲子
原文
翻译提供方:Google
非常顶级...从 Nikolina Crnjak 的预订开始,非常顶级。 Jakov 酒店的管理人员 Josko 非常友好,如果您需要帮助,他会非常乐于助人。接待处由 Martina Zubak 和员工 Ivana 负责,非常乐于助人和友好。在 Roko 和 Frane 的餐厅里,管理非常专业,而且总是非常友好。
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酒店回复: Dear Guest, Thank you for sharing your positive experience with us! We're thrilled to hear that Nikolina, Martina, Ivana, Roko, and Frane contributed to making your stay at Amadria Park Hotel Jakov enjoyable. We take pride in our team's dedication to providing excellent service, and it's wonderful to know that they left a positive impression. We hope to welcome you back soon!
酒店回复: Dear Mr. Jorge C, Thank you so much for your wonderful review! We are thrilled to hear that you had the best holiday of your life at Amadria Park Hotel Jakov. It’s delightful to know that you felt at home from the moment you arrived and that our friendly and helpful staff contributed to your memorable experience. We are truly grateful for your kind words and it brings us joy to hear that you and your family fell in love with our hotel. We look forward to welcoming you back soon for another unforgettable stay!
酒店回复: Dear Laurent, We sincerely appreciate you taking the time to share your recent experience at Amadria Park Hotel Jakov****. Your feedback is valuable to us, and we're delighted to learn that your stay with us exceeded your expectations. We're thrilled that you found our welcome heartwarming and that you enjoyed your beautiful, spacious room. It's our goal to provide a personalized and comfortable experience for every guest, and we're glad to hear that you felt at home, from the handwritten note and chocolate to the diligent housekeeping staff who maintain a clean environment throughout the day. Our separate toilet and bathroom facilities, as well as the private balcony, are designed to enhance your comfort and privacy, and we're pleased to know they met your expectations. The convenient parking arrangement and our breakfast offering, including made-to-order Thank you once again for choosing our hotel, and we look forward to having the pleasure of hosting you again in the future. Joško Mehić Hotel Manager Amadria Park Hotel Jakov****
不错的酒店,靠近希贝尼克。总体来说,酒店干净整洁,房间质量(床上用品、浴室……)和布局都很好。至于早餐和晚餐自助餐,选择不如我住过的其他酒店丰富,但质量还是可以的。这里有各种美食,比如机器切片火腿和早餐华夫饼等小食,满足你的味蕾。电子游戏室对孩子们来说是个加分项,附近的水上乐园也很不错。酒店里有些人非常友好。不足之处是泳池的清洁度。泳池从来不打扫,或者一周只打扫一次。从早上9:30开始,水就浑浊不堪,池底全是石头。对于这种档次的酒店来说,这简直不可能。同样,我们本来就住得挺贵的酒店,却要付费停车!我们每天要付12欧元的停车费!真是疯了。
优点:基础设施完善。现代化的家庭房。整个酒店综合体非常适合家庭入住。游泳池很棒。早餐很棒。缺点:人工沙滩(虽然很实用,但那里没有克罗地亚沙滩的魅力)。价格!12晚花了将近4000欧元。我期待更多“包含”的服务和更好的服务。酒店停车费还要额外支付120欧元。沙滩躺椅也要额外付费。酒店自带的小火车每人7欧元。有些服务应该包含在内。水上乐园的价格被夸大了,因为即使水上乐园很不错,实际上也只有4个供老年人使用的滑梯和1条河流。而且没有安排(在整个入住期间,我们曾想交换午餐和晚餐,但被拒绝了)。与其他评论不同,我发现酒店员工不太友好,而且根本没有服务。清洁工作很少。自助餐也千篇一律。 (缺乏主题。缺乏儿童自助餐)。房间隔音效果比楼上隔壁的差。床也凹陷了。我们每天醒来都腰酸背痛。总体来说不错,但有点失望😞 我真的希望服务质量能更好一些。
我们觉得雅科夫酒店很不错。那里的活动很适合孩子们,从酒店到餐厅的服务都非常专业周到。可惜的是,前台人员的服务却不太好。我把戒指落在了公共卫生间。我去前台问,他们说戒指已经交了,但没找到,让我第二天再问。第二天,他们又说没看到戒指。我告诉工作人员,我的同事前一天跟我保证戒指已经交了。她非常粗鲁,态度冷淡地又告诉我,她对此一无所知,也不愿意去查。后来退房的时候,我想再问一次,结果闹了个不停。那位工作人员没理我,走到她的同事,也就是“前台经理”那里,在她耳边低声说了些什么。然后她看着我问:“没事吧?”我跟她解释了情况,她立刻回答说:“抱歉,我们没有戒指。”直到我找经理,她才似乎对情况感兴趣。另一位员工过来告诉我,她昨天在前台看到了戒指。她表示很抱歉,会和她的同事沟通。我不需要找经理,因为她也是管理团队的一员。东西有时会丢失,但这不是问题。他们处理这件事的方式令人难以置信。我很清楚戒指是被一名员工偷走的。因此,尽管这家酒店有很多优点,我永远不会再来,也不会推荐给任何人。
酒店井井有条,员工热情友好,面带微笑。房间宽敞干净,只是地毯略显老旧。酒店整体环境优美,沙滩干净整洁,配套设施齐全(游乐场、水上充气乐园、达尔马提亚村和水上乐园),让我们一家人玩得非常开心。早餐和晚餐自助餐都很棒,选择丰富。海滩旁的Bongo餐厅也很棒,达尔马提亚村的美食餐厅也很棒。虽然有点小瑕疵,比如晚餐自助餐没有咖啡,而且很多东西即使是酒店客人也需要现场付费(比如日光浴床)。但我们强烈推荐这家酒店!
房间漂亮又宽敞。当我们到达时,酒店原来是度假村的一部分。非常美丽且维护良好的领域,有很多选择,但请记住,大多数东西都是收费的,并且不包含在内(例如沙滩椅、迷你高尔夫球......)。靠近大海。维护良好的酒店和游泳池。丰富而美味的自助餐(但很忙,可惜很多食物都浪费了)。水上游乐园并不像他们网站上所说的那样丰富。工程仍在进行中。遗憾的是,我们的房间俯瞰着一个工地,那里一大早就已经开始工作了,即使是在周日。当我们提出这个问题时,我们得到的答复是网站上花费的房间太多,因此他们无法对此进行任何更改。据他们说,每个人都事先被告知了作品,但在我们的例子中这是不正确的。如果能得到一点补偿就好了,哪怕只是一杯免费饮料什么的。但除了工程之外,我们认为这家酒店还不错!
非常顶级...从 Nikolina Crnjak 的预订开始,非常顶级。 Jakov 酒店的管理人员 Josko 非常友好,如果您需要帮助,他会非常乐于助人。接待处由 Martina Zubak 和员工 Ivana 负责,非常乐于助人和友好。在 Roko 和 Frane 的餐厅里,管理非常专业,而且总是非常友好。
非常干净的酒店和非常热情的工作人员。完美的房间,没什么可说的。另一方面,这是工厂,里面挤满了人。晚餐很糟糕!你吃的东西非常贵!我们不得不预订 2 个房间,因为我女儿 17 岁,所以我们 4 个人有 8 张床! 收费停车12欧元每天!车辆停在四面八方,人们毫无尊重。即使工作人员非常好,我也不会回到这家酒店。
从我们到达的那一刻起,他们就让我们有宾至如归的感觉,所有工作人员都非常乐于助人且友好,我和我的家人爱上了整个地方,这是我们最享受的假期,我们绝对必须回来,那里毫无疑问
我们是酒店的常客,这说明了一切,如果我错过了什么,那就是提供的当地产品,他们曾经有各种美味的馅饼和蛋糕,我总是和咖啡一起吃。烘烤但冷冻 因此不尝试解冻
我故意预订了这家我避免的风格的酒店:旅游工厂。并热烈欢迎。美丽、宽敞、明亮的房间,个性化的欢迎(小手写便条,一瓶巧克力水)。在您入住期间,一切都是为了让您感觉良好。还有一个细节,无论什么时间,总有人打扫!房间的卫生间与浴室分开,阳台(很难看到或被邻居看到) 停车费 10 欧元(强制),无限次退出。丰盛的早餐和相当好的产品。鸡蛋现点现做;也许甜食有点短缺 游泳池晚上 7 点关闭。旺季时肯定爆满,但学年开始后,下午 6 点就只有我们了!至于毗邻的亚得里亚海海滩,也没有人群。缺点:手机上的无线网络还可以,但电脑上的速度很慢 最后我可以回到这种风格的酒店 对于这家,毫不犹豫