酒店回复: Dear CCmyjia,Thank you very much for your perfect 10/10 rating and for sharing such detailed feedback. We are delighted to hear that you enjoyed our convenient location, clean and comfortable rooms, and the breakfast selection.It is wonderful to know that you appreciated the small touches, such as the natural honey, which make the stay special. We look forward to welcoming you back to Aloft Munich Hotel in the future.Kind regards,Marco SenatinFront Office ManagerAloft Munich Hotel
酒店回复: Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you appreciated our central location just steps from the main train station, as well as the warm hospitality from our front desk team — especially in arranging an early breakfast takeaway to support your travel plans.At the same time, we sincerely apologize for the inconveniences you experienced. The bathroom design and water leakage you described, along with the condition of the bed linens, do not reflect the standards of comfort and cleanliness we strive to maintain. Your comments have been shared with our housekeeping and engineering teams for immediate review and follow-up.We also regret the confusion regarding the laundry room during renovations. We understand how frustrating this must have been, and we appreciate your good humor in the situation. Thank you again for your valuable feedback — we hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future.Best, Your Aloft Team
3.7分
都市特大床房
商务出差
酒店比较新，没有供暖设备，前台也很友善，下午一点就给我办理入住。
第一间房，弱电箱里有莫名声响，换房
第二间，浴室堵水，维修中东小哥过来看了下，说这是正常的，我不同意，再换房
第三间总算正常克，折腾半天
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酒店回复: Thank you for sharing your experience with us. We’re pleased to hear that you found our hotel modern and that our front desk team was able to accommodate you with an early check-in — providing a smooth arrival is always our goal.At the same time, we sincerely apologize for the inconvenience you experienced with the room changes. The issues you described are certainly not the seamless stay we want our guests to have, and we regret the time and disruption this caused you. Your feedback has been shared with our maintenance and operations teams to ensure these matters are thoroughly reviewed.We truly appreciate your patience and hope to have the opportunity to provide you with a much smoother and more enjoyable stay on your next visit.Best, Your Aloft Team
酒店回复: Dear Madam,Thank you for taking the time to share your feedback and for rating your recent stay at Aloft Munich Hotel.We’re pleased to hear that you appreciated our convenient location near the train station and that you found your room spacious and well soundproofed despite facing the street.We sincerely regret to hear about your experience with housekeeping and the lost souvenir bag. Please accept our apologies for the inconvenience and frustration this caused. While we are part of the Select Brand portfolio of Marriott International and operate with a slightly different service model than full-service hotels, we are fully committed to providing our guests with the best service possible at all times.Your comments have been shared with the relevant departments to ensure that we handle similar situations with greater care in the future. We truly value your input and hope you will consider giving us another opportunity to welcome you back for a more seamless and enjoyable stay.Kind regards,Marco SenatinFront Office ManagerAloft Munich Hotel
酒店回复: Dear Guest,Thank you very much for your wonderful feedback and for rating us 9.7 out of 10. We are delighted to hear that you enjoyed our convenient location, luggage storage, and friendly service from our team. It’s also great to know that our facilities, including the AED, added to your comfort and peace of mind.We look forward to welcoming you back to Aloft Munich Hotel on your next visit to Munich.Kind regards,Marco SenatinFront Office ManagerAloft Munich Hotel
酒店离主火车站非常近 就在路口对面 完全不用考虑目前雨雪不定的天气 房间大 床和洗漱区隔断的不互相影响 床大 床品舒适 穿过主火去坐机场大巴大概步行10分钟路程 去机场的火车也可以在主火的地下站台乘坐
位置就在火车站对面，非常近，过马路就到。入住是下午三点，上午到可以把行李寄存，先去观光宝马博物馆和王宫博物馆。房间很干净，床很舒服。有电水壶，水比较硬。早餐选择很多，蜂蜜是蜂箱里面拿出来的整块的，原滋味的甜。
床还挺大，两个人住很舒服。大堂也不错。服务态度很好。很推荐，对面就是火车站，非常方便。里市中心走路15分钟。很推荐哦
位置超赞！就在中央车站对面，去各个景点也都能步行抵达。特别是那位帮我们办理入住的员工，人特别好，一听说我们是韩国来的，还用韩语和我们打招呼，太暖心了🥹 每天都有人打扫房间，这点也很棒！下次再来我还会住这里！酒店旁边还有一家超好吃的烤猪肘店，简直完美！
酒店位子很好，火车站过条马路就是，去市中心或者市里其他地方都很方便。不过火车站门口如果晚归，附近街区还是有很多奇怪的人。
前台非常热情，最后一天要赶火车，需提前用早餐，前一天沟通也同意了，当天也提供打包服务。
房间大小不错，但是卫生间设计有问题，洗澡水一开就会漏的满卫生间都是…和前台反应，也只是说会请人来打扫，另外床单也有些污渍。
另外有一些令人失望的是洗衣房，找不到后咨询前台，前台和我一起去找了才发现是在装修😂四月底之前都无法使用
酒店比较新，没有供暖设备，前台也很友善，下午一点就给我办理入住。
第一间房，弱电箱里有莫名声响，换房
第二间，浴室堵水，维修中东小哥过来看了下，说这是正常的，我不同意，再换房
第三间总算正常克，折腾半天
看重它离火车站近，步行拖着行李过马路即可到达。交通便利。
房间很宽敞，虽然面对马路，但隔音比较好。
但是让人不悦的是，每天打扫都会敲门（一次是中午还合理，一次是早上八九点），有点被打扰到了，然后我最后收拾行李那天发现有一袋纪念品（虽然不贵重，但是也值几十欧很舍不得）应该是被打扫人员误当作垃圾给扔掉了，后联系酒店也没有帮我找到。非常遗憾😔酒店也没有进行任何补偿，各種服務都有失萬豪品牌的水準。
位置方便 走到玛丽亚广场 新市政厅仅需要十来分钟 而且配了AED，非常棒！ 虽然早到无法check in、但行李寄存很方便. 在汉莎实习过的服务员很热情
几个工作人员都很热情。
但房间里的空气清新度一般，感觉有种陈旧的味道。晚上鼻子不舒服，睡不太安稳。
没有提供拖鞋，需自带；complimentary bottle water每瓶只有250ml😂少得可怜。
火车站周边人比较杂，有点吵，脏。当然这是火车站的问题。
酒店位置很好，就在慕尼黑火车总站正对面。所有员工都非常乐于助人，特别是客房服务人员。房间很宽敞，床也很舒服。早餐相当不错。