酒店回复: Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
A short work-related vacation at the beautiful Kvarner beautiful hotel Kvarner, super friendly staff and perfect atmosphere of old Opatija, which reflects the old spirit of Opatija. Pleasant atmosphere and excellent decoration. Thank you for a wonderful stay.
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酒店回复: Dear Mrs. Sanja, Thank you very much for your kind words and positive feedback about your recent stay at Hotel Kvarner. We are delighted to hear that you enjoyed the beautiful atmosphere of old Opatija and found our staff super friendly. It's wonderful to know that our hotel reflected the old spirit of Opatija and that you appreciated the pleasant atmosphere and excellent decoration. We truly appreciate your patronage and look forward to welcoming you back for another memorable stay. Warm regards, Villa Amalia team
5.0分
情侣出游
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We arrived early in the morning and the reception we received could not have been more welcoming. As we were so early our room wasn't ready but we were offered breakfast and full use of the facilities at no extra cost. Every effort was made to have our room ready hours earlier than expected and the room was beautiful. The breakfast was exceptional - so much choice and the food and staff were amazing. The location was perfect - overlooking the sea - and the beach area and sunbeds were lovely. Overall, the hotel could not have done more to accommodate us and I would definitely stay here again and the staff (especially Hrvoje and Maja) were amazing!
3.0分
情侣出游
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Staying in the villa side of the resort, my husband and I spent 5 days at Liburnia Villa Amalia and enjoyed our time there. The villa and hotel was extremely well located with ample shops, cafes, parks, restaurants and more within walking distance. Our room was a little rundown and could do with some TLC - particularly the bathroom which leaked and became a slip hazzard very quickly. We also didn't have functional WiFi. The amenities of the pool, private beach and wellness rooms were lovely, the terrace was stunning, and we enjoyed some live music while we were there. The food was incredible and true quality, and dinner service was always wonderful. However, we do have to point out the differing and at times poor service we received there. Staff ranged from exceptionally competent and lovely, to downright disinterested or 'switched off'. We stayed at the villa at the same time as a large family wedding, and to say this family received special treatment is an understatement. At breakfast, staff often ignored other guests to attend to this family, disruptively moving tables, making others' wait prolonged time for water and coffee in favour of this family, and so on. This family was rude and inconsiderate to other guests on most occasions, interrupting to demand service, and had practically taken over the pool to the point of others leaving. They were also provided food and drink by the pool, while we were told we could only have small snacks. On checkout, the receptionist fully halted our process to attend to this family twice, despite the fact that we were waiting in the queue for some time and were mid-sentence when this happened. The receptionist then made a comment seemingly to justify the disruptions which was frustrating. I can fully appreciate these were significant guests for the hotel and no doubt provided great opportunities. But it was so disappointing to feel 'lesser than' and dismissed as a result. It also meant our stay concluded on a somewhat bitter note. We loved the region, but we're not sure if we would stay at this hotel again.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We're glad you enjoyed our location, amenities, and dining. We apologize for the issues with your room and WiFi. Your comments about service inconsistencies are noted, and we will address them internally. We value your input and hope to welcome you back for a better experience in the future. Best regards, Villa Amalia team
酒店视野极佳，服务和照护都非常出色。
我们订的是小套房。套房很大，有两个房间，每个房间都带阳台，可以欣赏海景。不过，浴室没有淋浴，只有一个带手持花洒的浴缸。由于隔断不密封，每次上厕所都会积水。最糟糕的是隔壁克瓦内尔酒店（Hotel Kvarner）的早餐。服务员不清理用过的盘子，结果成群的鸽子扑食剩菜。也没有经理负责及时清理桌子。顺便说一句，酒店里也一样，很难找到干净的桌子。服务员会空着盘子或杯子回到厨房。我们还在这里举办过节日庆典和婚礼；噪音还可以，但我觉得没什么大不了的。毕竟，这里地处市中心。海滩上的躺椅不多，但等一会儿就能找到一张。
我们有幸在阿玛利亚别墅 (Villa Amalia) 住了几晚，非常满意。房间宽敞，装修时尚，维护得也非常好。我们尤其欣赏雅致的室内装潢和采光充足的大浴室——这在当时实属难得！洗漱用品也应有尽有——应有尽有。早餐和泳池位于隔壁的克瓦内尔酒店 (Kvarner Hotel)，这是奥帕蒂亚最古老的酒店，这为整个体验增添了更多魅力。酒店的服务始终一流：周到、友好、热情。早餐是一大亮点——种类丰富、新鲜美味。然而，也有一些小缺点：床会随着每一次移动而嘎吱作响，这多少影响了睡眠。此外，美丽的早餐露台经常被鸽子围攻，这有点令人不快。
我们在阿玛利亚别墅度过了美好的时光！酒店地理位置优越，泳池、私人水泥沙滩和早餐区都位于隔壁的主酒店（克瓦内尔酒店）。早餐非常棒，我们的房间（高级双人间）非常宽敞，看起来像个小套房！唯一不太喜欢的是那些野性十足、贪吃的鸽子，它们真的会毁了我们在露台上享用早餐的体验。希望酒店能尽快采取措施解决这些问题。
我和妈妈预定了一个短暂的假期！我们在阿玛利亚别墅有一个房间！工作人员和露台上的早餐都是我的梦想！景色很棒！但不幸的是，露台上的鸽子非常令人不安，就像入侵的秃鹫一样，它们扑向满满的盘子！服务员都忙不过来了！一场灾难，非常不卫生！ 房间很大，但遗憾的是在旅途中发现了一些不足！旧百叶窗已经腐烂，油漆脱落了！马桶支架松动，这意味着卷筒无法固定！ 空调坏了，迪斯科音乐吵闹，没法睡觉！花园不浇水，不照料，一切都会枯萎！真丢脸！海滩上只有 60 个躺椅可供 150 名客人使用，海滩是公共的，不属于酒店！ 急需翻新！ 瓦
地理位置优越，房间干净整洁，员工友好热情，停车方便，自助早餐丰盛。总体来说，入住体验非常愉快。
我们发现原来的房间没有露台，于是直接预订了一间带露台的漂亮房间。停车场有点远，没问题，他们帮我们代客停车，房间很漂亮，非常时尚宽敞。早餐很棒。但是，我感觉整个酒店都是由业余人员管理的，从接待员，他们花了很长时间为我们办理入住手续，似乎对一切都很慌乱，到早餐时像无头苍蝇一样四处奔波的工作人员，对你不理不睬。唯一像样的工作人员是行李员/代客，他似乎很机灵，乐于助人。早餐时被忽视了半个小时后，我走到女服务员面前要水。我要了水、Agua、wasser，我甚至指着某人的瓶子，但她只是茫然地看着我。一位美国妇女告诉我，她已经在那里住了好几年了，今年的服务简直是一场灾难。阿玛莉亚，快点解决吧。好的一面是，我们一点也没有被海滩酒吧的音乐打扰，音乐似乎在 11 点左右就被关掉了
A short work-related vacation at the beautiful Kvarner beautiful hotel Kvarner, super friendly staff and perfect atmosphere of old Opatija, which reflects the old spirit of Opatija. Pleasant atmosphere and excellent decoration. Thank you for a wonderful stay.
We arrived early in the morning and the reception we received could not have been more welcoming. As we were so early our room wasn't ready but we were offered breakfast and full use of the facilities at no extra cost. Every effort was made to have our room ready hours earlier than expected and the room was beautiful. The breakfast was exceptional - so much choice and the food and staff were amazing. The location was perfect - overlooking the sea - and the beach area and sunbeds were lovely. Overall, the hotel could not have done more to accommodate us and I would definitely stay here again and the staff (especially Hrvoje and Maja) were amazing!
Staying in the villa side of the resort, my husband and I spent 5 days at Liburnia Villa Amalia and enjoyed our time there. The villa and hotel was extremely well located with ample shops, cafes, parks, restaurants and more within walking distance. Our room was a little rundown and could do with some TLC - particularly the bathroom which leaked and became a slip hazzard very quickly. We also didn't have functional WiFi. The amenities of the pool, private beach and wellness rooms were lovely, the terrace was stunning, and we enjoyed some live music while we were there. The food was incredible and true quality, and dinner service was always wonderful. However, we do have to point out the differing and at times poor service we received there. Staff ranged from exceptionally competent and lovely, to downright disinterested or 'switched off'. We stayed at the villa at the same time as a large family wedding, and to say this family received special treatment is an understatement. At breakfast, staff often ignored other guests to attend to this family, disruptively moving tables, making others' wait prolonged time for water and coffee in favour of this family, and so on. This family was rude and inconsiderate to other guests on most occasions, interrupting to demand service, and had practically taken over the pool to the point of others leaving. They were also provided food and drink by the pool, while we were told we could only have small snacks. On checkout, the receptionist fully halted our process to attend to this family twice, despite the fact that we were waiting in the queue for some time and were mid-sentence when this happened. The receptionist then made a comment seemingly to justify the disruptions which was frustrating. I can fully appreciate these were significant guests for the hotel and no doubt provided great opportunities. But it was so disappointing to feel 'lesser than' and dismissed as a result. It also meant our stay concluded on a somewhat bitter note. We loved the region, but we're not sure if we would stay at this hotel again.