The hotel was super comfortable and got some great rest. Definitely a great hotel to stay in for a weekend getaway
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酒店回复: Glad to hear you had a great stay! We appreciate your feedback. Thanks, Preston Family
4.0分
其他
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My stay here was amazing. The staff were friendly (except Susan, she was very rude and negative while I was there)
The bartender and check in people were so friendly and helpful. I cant wait until renovations are done so I can come back
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酒店回复: Thank you for your feedback. We will use the information provided to continue to better our customer service skills. Hope to see you soon!
1.0分
其他
Marriott should have said they were under construction no internet and restaurant. Bbb to be notified!
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酒店回复: Thank you for your review. We're sorry to hear about any inconvenience, and we'll ensure we're completely transparent regarding any potential closures or construction. We hope to have the chance to provide you with a more satisfying experience on your next visit to Nashville.
1.0分
其他
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Room had dead bugs all over the AC upon check in and the hotel staff knew and still gave me the room. They also have cockroaches. The fire alarm went off at 4:50am for 20 minutes causing all the guests to go downstairs and the hotel staff was nowhere to be found, never acknowledged it or apologized either.
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酒店回复: Thank you for sharing your concerns. We regret that your stay was affected by the condition of your room and the early morning alarm. These situations are taken seriously, and although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. While unexpected alarms can occur for safety reasons, our goal is always to support guests quickly and clearly. We understand how unsettling this experience felt, and we appreciate you bringing it to our attention so we can continue strengthening the guest experience. It is our hope that you will give us another chance to welcome you back to change your lasting impression.
4.0分
其他
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Room was clean. However, the alarm went off Saturday morning around 5:00am and we didn’t received any notice. Some guy that drives the airport transport said, ‘something on the elevator caused the fire alarm’ and that ‘ it did its job’. No apologies for the inconvenience! Staff were low working the restaurant, which is overpriced.
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酒店回复: Thank you for sharing your experience with us. It is disappointing to hear that your stay was disrupted by the early morning alarm and that no clear communication was provided afterward. An unexpected wake-up like that can be unsettling, and we'll be sure to discuss your comments to determine ways of improving our guest experience in this respect. Your input about the restaurant staffing and pricing is also appreciated, and will be reviewed with our internal team so we can address them properly. We are grateful you chose to stay with us, and your input will help guide improvements for future visits.
5.0分
其他
Room was clean but the inside drapes were hanging down…
I informed them to fix it tomorrow after I check out. Otherwise all good & friendly staff
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酒店回复: Thank you for sharing your feedback. We’re pleased to hear the room was clean and that our staff made a positive impression. We appreciate you letting us know about the drapes so our team can address them promptly. We look forward to welcoming you back.
1.0分
其他
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Hotel Preston charged my card $193.00 when the room was paid a month in advance. It was an unauthorized charge. The female manager T.S. stated that it would be refunded . The male manager M.B. said that he reversed it even though the first manager said it was done . They pulled it fast but it’s taking forever for me to receive it . There was hair on all the bath towels. Lady Bugs flying around the room. The hallway has a bad smell plus it’s under construction . Do not book with this company.
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酒店回复: We are very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We understand how unexpected charges can cause frustration, and we appreciate your patience. Refunds typically take 5 to 7 business days, depending on your bank's policies. If it has been longer than this timeframe, please reach out to our management team for further assistance. Thank you for bringing this concern to our attention.
1.0分
情侣出游
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Everything was off. We went for our honeymoon and the hotel was under construction. So wakeing up to noise early mornings no room service smells bad. 100 as check in and did have but one ittybitty trash can in hotel needed toilet paper only one role toilet paper had two bottle waters in room one looked used no vending machine or ice machine on our level due to construction if would have know about the construction we would’ve paid lower at another hotel but instead we get a hotel that we paid good money for just to get really bad service and bad experience over all. For what we paid we should’ve either been forewarned about the construction or a better price for staying. Extremely upset with how this stay went. Specially with it being mine and my husband honeymoon
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酒店回复: Thank you for taking the time to share your experience, and please accept our sincerest apologies. We are especially sorry that your honeymoon stay was impacted by the ongoing construction and the service challenges you described. This is certainly not the standard service we aim to provide to our guest. We have shared your feedback with the leadership team and will use this to increase the service for future guest. We hope you might consider giving us an opportunity in the future to provide you with the relaxing and celebratory stay you deserved.
房间宽敞、干净，维护得很好。房间有一扇巨大的落地窗，可以俯瞰纳什维尔迷人的夜景。泳池因为维护关闭了一段时间，所以我没机会体验。总的来说，对于一个三星级酒店来说，这是一次不错的住宿体验。
床很舒服，员工也很友善。
The hotel was super comfortable and got some great rest. Definitely a great hotel to stay in for a weekend getaway
My stay here was amazing. The staff were friendly (except Susan, she was very rude and negative while I was there)
The bartender and check in people were so friendly and helpful. I cant wait until renovations are done so I can come back
Marriott should have said they were under construction no internet and restaurant. Bbb to be notified!
Room had dead bugs all over the AC upon check in and the hotel staff knew and still gave me the room. They also have cockroaches. The fire alarm went off at 4:50am for 20 minutes causing all the guests to go downstairs and the hotel staff was nowhere to be found, never acknowledged it or apologized either.
Room was clean. However, the alarm went off Saturday morning around 5:00am and we didn’t received any notice. Some guy that drives the airport transport said, ‘something on the elevator caused the fire alarm’ and that ‘ it did its job’. No apologies for the inconvenience! Staff were low working the restaurant, which is overpriced.
Room was clean but the inside drapes were hanging down…
I informed them to fix it tomorrow after I check out. Otherwise all good & friendly staff
Hotel Preston charged my card $193.00 when the room was paid a month in advance. It was an unauthorized charge. The female manager T.S. stated that it would be refunded . The male manager M.B. said that he reversed it even though the first manager said it was done . They pulled it fast but it’s taking forever for me to receive it . There was hair on all the bath towels. Lady Bugs flying around the room. The hallway has a bad smell plus it’s under construction . Do not book with this company.
Everything was off. We went for our honeymoon and the hotel was under construction. So wakeing up to noise early mornings no room service smells bad. 100 as check in and did have but one ittybitty trash can in hotel needed toilet paper only one role toilet paper had two bottle waters in room one looked used no vending machine or ice machine on our level due to construction if would have know about the construction we would’ve paid lower at another hotel but instead we get a hotel that we paid good money for just to get really bad service and bad experience over all. For what we paid we should’ve either been forewarned about the construction or a better price for staying. Extremely upset with how this stay went. Specially with it being mine and my husband honeymoon