酒店回复: Thank you so much for your thoughtful feedback! We’re thrilled to hear that you enjoyed your stay and that you appreciated the direction we’re heading with our renovations. It’s wonderful to know your room was comfortable, service stood out, and that you found the bar and dinner offerings—especially the pizza, to be a highlight of your visit.We also appreciate your honest comments about the temporary limitations during our renovation process. You're absolutely right we can and should be more transparent about the availability of amenities like the pool and fitness center. We're actively working on updating our website and guest communications to better reflect what guests can expect during this transition.I’m also sorry to hear about the breakfast experience and the lack of in-room microwave and refrigerator. While we do provide a shared microwave on select floors, we understand that individual amenities make a difference in comfort, and your feedback is noted as we plan for future improvements.Thank you again for your kind words and helpful suggestions. We look forward to welcoming you back soon, and we’re just as excited for you to experience the fully transformed Hotel Preston when the renovation is complete!
2.0分
其他
原文
翻译提供方：Google
他们正在施工，我认为他们应该在人们预订时告知这一点，因为有一些我想使用的设施，但由于施工而关闭
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酒店回复: Thank you for your feedback, and I sincerely apologize that the construction impacted your stay—especially with regard to the amenities you were hoping to enjoy.We understand how important it is to be transparent during the booking process, and we're actively working to ensure renovation updates are clearly communicated across all platforms. Your comments are truly appreciated and will help us improve that messaging for future guests.We hope you'll consider visiting us again once the renovation is complete and all amenities are fully available.
5.0分
商务出差
原文
翻译提供方：Google
地理位置优越，房间全新，服务一流。
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酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our convenient location, brand-new rooms, and the service provided by our team.Your kind words mean a lot to us, and we’re excited for you to experience even more as we continue enhancing the hotel. We look forward to welcoming you back again soon!
3.0分
其他
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Firstly, hotel is under renovation. Not mentioned anywhere before booking. Noise can be heard from room window in the early morning while we were trying to sleep before continuing a 18 hour drive home. Elevator was dirty from construction materials being taken up and down. Would help if it is cleaned every once in a while.
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酒店回复: Dear Ms. Green, Thank you for taking the time to provide your feedback. I want to start by offering our sincerest apologies for the issues you encountered during your stay. I completely understand how frustrating it must have been to deal with construction noise while trying to rest before such a long drive, especially without prior notice about the ongoing renovations.We also regret that the cleanliness of the elevators and common areas didn’t meet your expectations. We are actively working to improve cleanliness, especially in areas affected by the renovations, and I will be addressing this with our team to ensure that these areas are cleaned more frequently.Your feedback is invaluable, and I apologize for the lack of communication regarding the renovations prior to your booking. We understand how important it is to provide clear and accurate information, and we will be reviewing how we communicate this to guests in the future to avoid any surprises.Thank you for your understanding, and I hope that despite these challenges, you'll consider staying with us again once the renovations are completed. We are committed to improving and providing a better experience for our guests moving forward.Sincerely, Preston Family
3.0分
商务出差
The hotel is very dated. The grounds are rough. There was construction going on parking lot was in bad repair not up to Marriott standards.
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酒店回复: Dear Mr. Cummings, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay didn’t meet the high standards you’ve come to expect from Marriott. It’s clear we fell short in a few key areas, and I sincerely apologize for the condition of the property during your visit.We are aware that the ongoing renovations and construction have affected the appearance and functionality of the hotel and grounds. I regret that the parking lot, in particular, was not in better shape, and I completely understand how this could be disappointing. Rest assured, we’re working hard to improve the property, and your feedback will help us prioritize areas that need attention.I also want to apologize for the overall dated condition of the hotel. We are committed to providing a modern and comfortable experience for our guests, and we will be reviewing how we can better address these issues moving forward.I truly appreciate your understanding during this time of transition. We are confident that once the renovations are complete, the property will reflect the quality and standards Marriott guests expect. We hope you’ll consider staying with us again once the improvements have been made, and we will do our best to ensure a much more pleasant stay.Thank you again for sharing your experience with us. Your feedback is invaluable.Sincerely,Preston Family
5.0分
情侣出游
Place was nice but under heavy renovation during the visit. Room was clean and did hear the work going on so we were good.
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酒店回复: Thank you for your five Star Review! We appreciate your feedback and welcome you to stay with us soon!
2.0分
其他
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The hotel was under construction which we were not made aware of. They assured us we would not be disturbed or hear the construction during our stay but were woken up to it every morning.
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酒店回复: Dear Stanger,Thank you for sharing your feedback, and I want to sincerely apologize for the inconvenience you experienced during your stay. I completely understand how disruptive it must have been to be woken up by construction noise, especially after being assured that you wouldn’t be disturbed.It’s clear that we fell short in providing you with the quiet and restful experience you deserve, and I’m truly sorry for that. We should have communicated the ongoing construction more clearly at the time of booking, and I understand how frustrating it must have been to deal with this during your stay.I want you to know that we’re taking your feedback seriously. We’ll be reviewing how we communicate renovation schedules to our guests moving forward, as well as improving how we manage noise and disruptions during this process.Again, I apologize for the inconvenience, and I appreciate your understanding. I hope you'll consider staying with us again once the renovations are complete, and we will ensure a much more peaceful and enjoyable experience for you.Sincerely,
4.0分
其他
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Renovation is taking place. This is causing it to be load and hard to use the elevators. It will be a wonderful place to stay when complete. Staff is great! Thank you T, for your kindness.
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酒店回复: Thank you so much for your kind words and for recognizing our staff, especially Taketia! We're so glad they made a positive impression on your stay.We truly appreciate your patience and understanding as we work through our renovations. We know the construction can make things less convenient at times, especially when it comes to elevator access and noise, and we’re grateful for your feedback.We're excited about the improvements underway and can’t wait for you to experience the finished product. We hope to welcome you back soon for an even better and more comfortable stay!
房间宽敞、干净，维护得很好。房间有一扇巨大的落地窗，可以俯瞰纳什维尔迷人的夜景。泳池因为维护关闭了一段时间，所以我没机会体验。总的来说，对于一个三星级酒店来说，这是一次不错的住宿体验。
床很舒服，员工也很友善。
我喜欢他们正在进行的翻新工程。我们的房间非常漂亮。停车和进出都很方便——一旦你意识到它就在梅赛德斯经销店后面。很容易上高速公路。服务非常出色。酒吧和午餐/晚餐服务都很棒。
请告知翻新期间设施的状况。例如，我们入住的两天都无法使用游泳池，健身中心也因翻新而永久关闭。我们点了早餐，不得不退回两次。不过，我们晚餐点的披萨非常棒！
请注意，房间里没有微波炉或冰箱。走廊里有冰/水和一个共用的小型微波炉。
入住/退房都很方便。我觉得翻新完工后，这个地方会非常棒！
他们正在施工，我认为他们应该在人们预订时告知这一点，因为有一些我想使用的设施，但由于施工而关闭
地理位置优越，房间全新，服务一流。
Firstly, hotel is under renovation. Not mentioned anywhere before booking. Noise can be heard from room window in the early morning while we were trying to sleep before continuing a 18 hour drive home. Elevator was dirty from construction materials being taken up and down. Would help if it is cleaned every once in a while.
The hotel is very dated. The grounds are rough. There was construction going on parking lot was in bad repair not up to Marriott standards.
Place was nice but under heavy renovation during the visit. Room was clean and did hear the work going on so we were good.
The hotel was under construction which we were not made aware of. They assured us we would not be disturbed or hear the construction during our stay but were woken up to it every morning.
Renovation is taking place. This is causing it to be load and hard to use the elevators. It will be a wonderful place to stay when complete. Staff is great! Thank you T, for your kindness.