The Hotel and the room itself was a mess. Bad odor. The staff was singing really loud early in the morning and was rude . Some towels had stains of blood same as the couch had a big stains of who knows what. I asked for extra blankets and was told there was none
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want to provide, and we deeply regret that it affected your stay. Your feedback is important, and we will address these concerns with our team to make necessary improvements. We understand your frustration and hope to serve you better next time.
5.0分
其他
Excellent!
Minor issue with AC unit and vent fan, but staff was on top of it as soon as it was reported.
Amazing stay for an excellent price!
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酒店回复: Dear Joseph,Thank you for your excellent rating and kind words. We are delighted to know that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable visit.
1.0分
家庭亲子
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I have to say location to things is great. Customer service is okay. Rooms need to be updated and cleaned completely as we had to move rooms with a baby. First room bugs in windows area, dirt around bed area, and musty smelling in room, no working refrigerator. Second room, smelt like cigarette smoke, also the musty smell, and on top of it our second night started smelling like something was on fire and looked out window to smoke from fire pit area pulling into our room. Very concerning with our little baby and if she wakes up sick smelling it. The only advice front desk advised was move rooms however get this 900pm and our baby is asleep. I asked the curfew and they said we'll 10pm. This place needs to be considerate of families and locations of stuff and if its happening maybe that curfew time needs to change. So let's just say we hope our child doenst wake up sick from this as we cant just move for the 3rd time waking our baby up. Disappointed as pictures dont compare to actually staying here. To be honest, I would like to have a refund for this and the headache having to move rooms all to deal with more complaints in the second room with a baby.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay, including the musty smell, damp carpet, outdated room features, and cleanliness concerns. This is far below the standard we aim to provide, and we understand how disappointing this must have been, especially during family trip. We truly appreciate your kind words about our staff, as they take pride in being helpful and accommodating. Your comments will be shared with our management team to address these concerns and improve the overall guest experience. hope you might reconsider staying with us in the future so we can restore your confidence in our service.
3.0分
其他
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Staff was nice but had to try to find a front desk attendant both checking in and out. Room looked clean, but smell old and musty. There was a hole in the sink. 3 electrical outlets didn’t work. Breakfast was limited, but ok. Needs updating very badly. I wouldn’t stay here again.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that the staff were friendly, but we apologise for the issues you encountered with the room, including the musty smell, maintenance concerns, and outdated condition. We will address these concerns with our team to improve the guest experience moving forward. We appreciate your input and hope you will consider giving us another opportunity in the future.
1.0分
家庭亲子
The room was unacceptable...filthy to say the least without going into detail. We won't be using this property again, EVER!
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酒店回复: So sorry to hear you had a bad experience during your recent stay. We are currently doing some up grades to our hotel. We hope you'll give us another opportunity to serve you in the future.
3.0分
其他
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Staff was great. Breakfast was ok. Good choices for continental. The hall and our room smelled terrible. The first night was the worst. I paid $421 for 2 nights. Not at all worth $200/ night. I thought it would be better.
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酒店回复: Dear Guest,We are sorry to hear about your experience, as this is not typical of the standards we strive to provide. Your feedback is important, and we will share it with the team to ensure these issues are addressed. We hope you’ll consider staying with us again in the future for a better experience.
4.0分
其他
only complaint - there is only 1 chair in the room, every hotel we have ever stayed at had 2 chairs
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酒店回复: Dear Guest,Thank you for your feedback! We appreciate you bringing up the seating arrangement. Your comment will be shared with the team to consider for future room setups. We hope to provide an even more comfortable stay for you next time.
5.0分
情侣出游
We were tired at the end of the day and found our room clean with superb quality beds. This is a great hotel with a exceptional price.
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酒店回复: Dear Guest,It is rewarding to receive a 10-star rating from our guests, inspiring us to maintain our high service standards. We’re overjoyed that you had a pleasant stay and look forward to welcoming you back on your next visit.
1.0分
其他
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This was one of the nasty places to stay ! Old moldy food under bed and dirty clothes! Ac/ cover fell off and door handles to bathroom where hanging off the door . And to top off no hot water to shower and when I complained the staff was like ya its cause we are full!!!!!!
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered, including the cleanliness issues, broken fixtures, and lack of hot water. The response you received from our staff is completely inappropriate and does not reflect the level of service we strive to provide. Your feedback has been shared with our management and maintenance teams for immediate corrective action. We deeply regret that your stay was so unsatisfactory and appreciate you bringing these matters to our attention.
入住很顺利。床非常舒服。甚至在我退房后，汽车电池没电了，他们还帮我搭电启动，真是太棒了。
The Hotel and the room itself was a mess. Bad odor. The staff was singing really loud early in the morning and was rude . Some towels had stains of blood same as the couch had a big stains of who knows what. I asked for extra blankets and was told there was none
Excellent!
Minor issue with AC unit and vent fan, but staff was on top of it as soon as it was reported.
Amazing stay for an excellent price!
I have to say location to things is great. Customer service is okay. Rooms need to be updated and cleaned completely as we had to move rooms with a baby. First room bugs in windows area, dirt around bed area, and musty smelling in room, no working refrigerator. Second room, smelt like cigarette smoke, also the musty smell, and on top of it our second night started smelling like something was on fire and looked out window to smoke from fire pit area pulling into our room. Very concerning with our little baby and if she wakes up sick smelling it. The only advice front desk advised was move rooms however get this 900pm and our baby is asleep. I asked the curfew and they said we'll 10pm. This place needs to be considerate of families and locations of stuff and if its happening maybe that curfew time needs to change. So let's just say we hope our child doenst wake up sick from this as we cant just move for the 3rd time waking our baby up. Disappointed as pictures dont compare to actually staying here. To be honest, I would like to have a refund for this and the headache having to move rooms all to deal with more complaints in the second room with a baby.
Staff was nice but had to try to find a front desk attendant both checking in and out. Room looked clean, but smell old and musty. There was a hole in the sink. 3 electrical outlets didn’t work. Breakfast was limited, but ok. Needs updating very badly. I wouldn’t stay here again.
The room was unacceptable...filthy to say the least without going into detail. We won't be using this property again, EVER!
Staff was great. Breakfast was ok. Good choices for continental. The hall and our room smelled terrible. The first night was the worst. I paid $421 for 2 nights. Not at all worth $200/ night. I thought it would be better.
only complaint - there is only 1 chair in the room, every hotel we have ever stayed at had 2 chairs
We were tired at the end of the day and found our room clean with superb quality beds. This is a great hotel with a exceptional price.
This was one of the nasty places to stay ! Old moldy food under bed and dirty clothes! Ac/ cover fell off and door handles to bathroom where hanging off the door . And to top off no hot water to shower and when I complained the staff was like ya its cause we are full!!!!!!