酒店回复: Dear Kaitlynn, Thank you for sharing your experience. We sincerely apologize for the discomfort during check-in and for how your room information was handled. Your concerns about privacy and acknowledgment are important, and we regret that your arrival did not reflect the welcoming atmosphere we aim to provide. While we are glad your room met cleanliness expectations, we recognize that first impressions matter. We are reinforcing with our team the importance of respectful, guest-focused service and careful handling of guest details. Your feedback helps us improve, and we hope to have the opportunity to provide a more thoughtful and comfortable stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
2.0分
其他
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When I first walked into my room, there was a really strong odor that I didn’t like. There were numerous times where I felt like I was in an unsafe environment because it sounded like someone kept on trying to open my door outside during the night. My sleep was disturbed due to a couple of people laughing loudly and making noise (not sure from hallway or the floor above us) at 3am in the morning. Overall, not a good experience.
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酒店回复: Dear Guest, Thank you for sharing your experience. We take guest comfort and safety very seriously and are concerned to hear about the disturbances you encountered. Ensuring a secure and peaceful environment is a top priority, and your feedback helps us focus on areas needing attention. We appreciate you bringing these matters to our attention and will take steps to help ensure future guests enjoy a more restful and reassuring stay. We hope you will give us another chance to prove our commitment to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely, Hotel Management
3.0分
其他
Bfast is so limited.. its a grab and go, so if your expecting something warm other than coffee.. then this is not your bfast. The staff is ok.
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酒店回复: Dear Guest, Thank you for sharing your thoughts following your recent visit. We regret to learn that the morning offerings did not meet your expectations, and we appreciate you taking the time to let us know. Our grab-and-go breakfast is designed for convenience, but your input is valuable as we continue to explore ways to enhance it. We are also grateful for your acknowledgment of our team’s efforts. Your perspective helps us identify opportunities to meet our guests’ expectations better, and we hope to have another chance to provide you with an experience that feels more fulfilling and enjoyable.Sincerely,Hotel Management
5.0分
商务出差
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Always a good stay
Always a good stay. I love the fast check in and never seen to have any issues when I stay here. Rooms are clean and I love the kitchenette.
2.0分
商务出差
We found two cockroaches in the kitchen. But the staff were very kindly and respectful. Also, in the room kitchen, it smells like curry.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We truly appreciate your kind words about our team and their courteous service. It’s wonderful to know you felt well-treated during your stay. We’re sorry to hear that aspects of the room affected your comfort, and we understand how unsettling that can be. Your feedback is constructive as we work to provide guests with a consistently pleasant, well-maintained environment on each visit. We hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management
2.0分
其他
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The room had not been properly checked by staff. There was no shower curtain and no soap in the bathroom. Talked to the staff, they offered me a shower curtain to put up myself, said there was no staff to install it. The window curtains came together but did not overlap to keep out light at night. I will not use them again, I will not recommend them.
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酒店回复: Dear Michael, Thank you for staying with us and sharing your feedback. We are sorry your accommodations did not meet expectations and that certain essentials were unavailable. Your observations regarding the room setup and window coverings have been shared with our team to help guide improvements. While we strive to meet the needs of every guest, we understand this experience was disappointing. Your perspective is important to us, and we hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.Sincerely,Hotel Management
2.0分
商务出差
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I would like to say it was ok however never got to use the tv it did not work I told you man at front desk nothing was done. They advertise breakfast to go 6am to 9am both days I went out at 7am before heading for work nothing there. I spoke with young lady at front desk and she said oh we ran out. I said both days? Come on really within an hour? I felt like they just didn't care. I would of liked some sort of refund for no tv use during my stay and for the breakfast.
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酒店回复: Dear Wanda, Thank you for taking the time to provide detailed feedback. We are truly sorry that your stay did not meet your expectations, particularly with the television not working and the grab-and-go breakfast being unavailable. We understand how frustrating this must have been during your stay. Your experience has been shared with our team to help prevent similar situations in the future. We value your feedback and hope to provide a more seamless and enjoyable stay should you revisit us. Sincerely,Hotel Management
2.0分
其他
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Beds were hard as rocks, we weren't able to get clean towel even when we're were told if we brought the old ones down we could get new ones. The elevator was broken and according to another people staying has been down 3 times in as many weeks. Internet seemed to have a fee in order to gain access. Rooms smelt funky.
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酒店回复: Dear Scott,We sincerely apologize for the difficulties you encountered during your stay. It is concerning to hear that the beds were uncomfortable and that your request for fresh towels was not addressed promptly. The issues with the elevator and internet access are unacceptable, and we understand how frustrating this must have been for you. We are also sorry for the cleanliness issue you encountered in your room. Guest comfort and safety are of the utmost importance, and your feedback will be shared with our team to ensure a better service moving forward. We appreciate your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely,Hotel Management
1.0分
商务出差
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The place is very rundown. Rooms are shabby. In the kitchenette, the stove and microwave were not working. Kitchen utensils listed in the advertisement were limited. The noise from the adjacent rooms was unbearable. Called the front desk for assistance with the noise multiple times, only to have the “party” restart 5-10 minutes later with additional banging on the walls thrown in for “special effects”. The front desk was unattended during our check out, so ended up just leaving the key card on the desk and praying for the best. Absolutely do not recommend this hotel!
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酒店回复: Dear Elena, We sincerely apologize for the disruptions and inconveniences during your stay. We regret that your experience did not reflect the quality and comfort we aim to provide, particularly regarding maintenance issues and noise disturbances. Your feedback highlights key areas for improvement, including room conditions and guest support, and our team is reviewing these concerns to strengthen standards and ensure a more comfortable environment for future guests. We hope you will consider giving us another opportunity to provide a stay that reflects the care and attention our guests deserve.Sincerely,Hotel Management
我们刚到的时候，接待员根本没理我们。等他终于抬起头来帮我们办理入住时，竟然把我的整个房间号都说了出来，当时其他人都站在那里。我当时说这话让我很不舒服，他很震惊。房间还算干净。
好的
When I first walked into my room, there was a really strong odor that I didn’t like. There were numerous times where I felt like I was in an unsafe environment because it sounded like someone kept on trying to open my door outside during the night. My sleep was disturbed due to a couple of people laughing loudly and making noise (not sure from hallway or the floor above us) at 3am in the morning. Overall, not a good experience.
Bfast is so limited.. its a grab and go, so if your expecting something warm other than coffee.. then this is not your bfast. The staff is ok.
Always a good stay
Always a good stay. I love the fast check in and never seen to have any issues when I stay here. Rooms are clean and I love the kitchenette.
We found two cockroaches in the kitchen. But the staff were very kindly and respectful. Also, in the room kitchen, it smells like curry.
The room had not been properly checked by staff. There was no shower curtain and no soap in the bathroom. Talked to the staff, they offered me a shower curtain to put up myself, said there was no staff to install it. The window curtains came together but did not overlap to keep out light at night. I will not use them again, I will not recommend them.
I would like to say it was ok however never got to use the tv it did not work I told you man at front desk nothing was done. They advertise breakfast to go 6am to 9am both days I went out at 7am before heading for work nothing there. I spoke with young lady at front desk and she said oh we ran out. I said both days? Come on really within an hour? I felt like they just didn't care. I would of liked some sort of refund for no tv use during my stay and for the breakfast.
Beds were hard as rocks, we weren't able to get clean towel even when we're were told if we brought the old ones down we could get new ones. The elevator was broken and according to another people staying has been down 3 times in as many weeks. Internet seemed to have a fee in order to gain access. Rooms smelt funky.
The place is very rundown. Rooms are shabby. In the kitchenette, the stove and microwave were not working. Kitchen utensils listed in the advertisement were limited. The noise from the adjacent rooms was unbearable. Called the front desk for assistance with the noise multiple times, only to have the “party” restart 5-10 minutes later with additional banging on the walls thrown in for “special effects”. The front desk was unattended during our check out, so ended up just leaving the key card on the desk and praying for the best. Absolutely do not recommend this hotel!