酒店回复: Dear Kaitlynn, Thank you for sharing your experience. We sincerely apologize for the discomfort during check-in and for how your room information was handled. Your concerns about privacy and acknowledgment are important, and we regret that your arrival did not reflect the welcoming atmosphere we aim to provide. While we are glad your room met cleanliness expectations, we recognize that first impressions matter. We are reinforcing with our team the importance of respectful, guest-focused service and careful handling of guest details. Your feedback helps us improve, and we hope to have the opportunity to provide a more thoughtful and comfortable stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
2.0分
商务出差
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I would like to say it was ok however never got to use the tv it did not work I told you man at front desk nothing was done. They advertise breakfast to go 6am to 9am both days I went out at 7am before heading for work nothing there. I spoke with young lady at front desk and she said oh we ran out. I said both days? Come on really within an hour? I felt like they just didn't care. I would of liked some sort of refund for no tv use during my stay and for the breakfast.
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酒店回复: Dear Wanda, Thank you for taking the time to provide detailed feedback. We are truly sorry that your stay did not meet your expectations, particularly with the television not working and the grab-and-go breakfast being unavailable. We understand how frustrating this must have been during your stay. Your experience has been shared with our team to help prevent similar situations in the future. We value your feedback and hope to provide a more seamless and enjoyable stay should you revisit us. Sincerely,Hotel Management
2.0分
其他
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Beds were hard as rocks, we weren't able to get clean towel even when we're were told if we brought the old ones down we could get new ones. The elevator was broken and according to another people staying has been down 3 times in as many weeks. Internet seemed to have a fee in order to gain access. Rooms smelt funky.
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酒店回复: Dear Scott,We sincerely apologize for the difficulties you encountered during your stay. It is concerning to hear that the beds were uncomfortable and that your request for fresh towels was not addressed promptly. The issues with the elevator and internet access are unacceptable, and we understand how frustrating this must have been for you. We are also sorry for the cleanliness issue you encountered in your room. Guest comfort and safety are of the utmost importance, and your feedback will be shared with our team to ensure a better service moving forward. We appreciate your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely,Hotel Management
1.0分
商务出差
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The place is very rundown. Rooms are shabby. In the kitchenette, the stove and microwave were not working. Kitchen utensils listed in the advertisement were limited. The noise from the adjacent rooms was unbearable. Called the front desk for assistance with the noise multiple times, only to have the “party” restart 5-10 minutes later with additional banging on the walls thrown in for “special effects”. The front desk was unattended during our check out, so ended up just leaving the key card on the desk and praying for the best. Absolutely do not recommend this hotel!
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酒店回复: Dear Elena, We sincerely apologize for the disruptions and inconveniences during your stay. We regret that your experience did not reflect the quality and comfort we aim to provide, particularly regarding maintenance issues and noise disturbances. Your feedback highlights key areas for improvement, including room conditions and guest support, and our team is reviewing these concerns to strengthen standards and ensure a more comfortable environment for future guests. We hope you will consider giving us another opportunity to provide a stay that reflects the care and attention our guests deserve.Sincerely,Hotel Management
2.0分
情侣出游
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said continental breakfast but only offer 1 flavor granola bar and coffee
that it
room had no shower curtain
no shampoo
toliet constantly ran all night
no iron
had to wait 15 min to check in as no one was around
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酒店回复: Dear John, Thank you for staying with us. We sincerely regret that your visit did not meet expectations and caused inconvenience. We are sorry the breakfast options did not meet your needs, and we regret the missing amenities; items such as shampoo or additional supplies are always available upon request at the front desk. We also apologize for the maintenance issues and the delay at check-in. Providing a comfortable environment and attentive service is always our priority, and your feedback will be shared with our team to help improve future stays. We hope to provide a more seamless experience during your next visit.Sincerely,Hotel Management
5.0分
其他
Visiting family
It was easy location. Very nice service. The room was perfect. The bed was comfy.
4.0分
家庭亲子
Good location. Very clean. Little hard to find and the road its on is a pain there are no left turns ans the turn arounds are about 5 miles apart
4.0分
情侣出游
Breakfast was barebones, breakfast bar, or muffin and coffee. But overall very decent for the money. Love having a full kitchen and refrigerator in the room.
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酒店回复: Dear Diana,Thank you for being our guest at Extended Stay America. We're glad you found value in your stay and appreciated the convenience of having a full kitchen and refrigerator in the room. While the morning offerings were more limited than expected, we're happy the overall experience met your needs. Your input is invaluable as we continue to explore ways to enhance both comfort and convenience for our guests. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
3.0分
其他
The hallway smelled like a mix of a wet towel and urine. The lights were too dim. The room wasn't so bad but one of the lights over the table was out.
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酒店回复: Dear Raymond,We apologize for the condition of the hallway and lighting, which left a poor impression. A fresh, well-lit environment is essential for comfort, and we'll address these concerns with our team. We're glad the room itself was more acceptable, though we regret the inconvenience with the light fixture. Your comments help us identify areas needing attention, and we appreciate the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
我们刚到的时候，接待员根本没理我们。等他终于抬起头来帮我们办理入住时，竟然把我的整个房间号都说了出来，当时其他人都站在那里。我当时说这话让我很不舒服，他很震惊。房间还算干净。
好的
I would like to say it was ok however never got to use the tv it did not work I told you man at front desk nothing was done. They advertise breakfast to go 6am to 9am both days I went out at 7am before heading for work nothing there. I spoke with young lady at front desk and she said oh we ran out. I said both days? Come on really within an hour? I felt like they just didn't care. I would of liked some sort of refund for no tv use during my stay and for the breakfast.
Beds were hard as rocks, we weren't able to get clean towel even when we're were told if we brought the old ones down we could get new ones. The elevator was broken and according to another people staying has been down 3 times in as many weeks. Internet seemed to have a fee in order to gain access. Rooms smelt funky.
The place is very rundown. Rooms are shabby. In the kitchenette, the stove and microwave were not working. Kitchen utensils listed in the advertisement were limited. The noise from the adjacent rooms was unbearable. Called the front desk for assistance with the noise multiple times, only to have the “party” restart 5-10 minutes later with additional banging on the walls thrown in for “special effects”. The front desk was unattended during our check out, so ended up just leaving the key card on the desk and praying for the best. Absolutely do not recommend this hotel!
said continental breakfast but only offer 1 flavor granola bar and coffee
that it
room had no shower curtain
no shampoo
toliet constantly ran all night
no iron
had to wait 15 min to check in as no one was around
Visiting family
It was easy location. Very nice service. The room was perfect. The bed was comfy.
Good location. Very clean. Little hard to find and the road its on is a pain there are no left turns ans the turn arounds are about 5 miles apart
Breakfast was barebones, breakfast bar, or muffin and coffee. But overall very decent for the money. Love having a full kitchen and refrigerator in the room.
The hallway smelled like a mix of a wet towel and urine. The lights were too dim. The room wasn't so bad but one of the lights over the table was out.