酒店回复: Thank you for such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Mainstay Suites Knoxville - Cedar Bluff and the services we provide for our valued members. We are so glad you enjoyed your stay. Your feedback is highly appreciated. We look forward to providing you with wonderful accommodations and experiences whenever you are in town next time
1.0分
家庭亲子
Loud trucks all night. I requested another room further from the highway prior to checking in but they would not change it even though they had many.
展开
酒店回复: Thank you for sharing your concerns with us. We truly value your feedback and regret to hear that you experienced disturbance during your stay.At the time of your arrival, our available room options were limited, and we were unable to accommodate a change. We did assign you a room on the first floor, which is generally considered less affected by external noise, and we did not anticipate any issue with that allocation.We sincerely apologize if this did not meet your expectations and for any inconvenience caused. Your comments are important to us, and we will take them into consideration as we continue working to improve the guest experience.
1.0分
其他
展开
No internet the entire time we were there. Other rooms were complaining to front desk about it when I checked in too. Rupa, front desk clerk, followed us to our room to make sure we didn’t have a pet with us?? Seriously? The room we were assigned was located at the back and there is very little door/window insulation so we heard loud interstate noise and sirens all night (it was the loudest room I’ve ever stayed in). Got no sleep at all. Will not stay here again.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re disappointed to learn that your stay was impacted by several issues, including the internet outage and room location, this is certainly not the experience we want for our guests. Your comments will help us improve, and we’re committed to making necessary changes to prevent similar situations in the future.
2.0分
家庭亲子
展开
The room itself was dated but okay. There were roaches present in the kitchenette as well as the bathroom. In the shower, the switch between faucet and shower output broke as soon as we tried to use it. Some of the other guests were pretty loud
展开
酒店回复: Please accept our apologies for your experience during your visit. Also, if we were informed during the time of the stay, we would have definitely looked and provided with an alternative. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
2.0分
其他
It’s a cheap place. Not up to Choice standards. Dirty bathroom. Room smelled like a smoking room.
Will not book again.
展开
酒店回复: Please accept our apologies for your experience during your visit. Also, if we were informed during the time of the stay, we would have definitely looked and provided with an alternative. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
5.0分
情侣出游
展开
Everything was super functional and would give you the opportunity to keep food and cook if that's what you were looking for or just give you a place to crash if that's what you were looking for. The parking situation was a bit constrained but not terrible.
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Knoxville - Cedar Bluff. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
2.0分
其他
展开
Desk clerk had to go check and see if a room was clean or not before I could check in. I really just wanted to go to bed...instead I'm waiting in the lobby for "2 minutes please"...it's been 5.. sigh
展开
酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
2.0分
家庭亲子
Roaches in this unit! Multiple joles around the room and around shower head. Outlet not safe when item was plugged in.
展开
酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
3.0分
其他
展开
Probably wouldn't stay again
I was in town for work and booked here due to its inexpensive price and proximity to the interstate and amenities. When I arrived, the hotel was more run-down than expected. The room wasn't very clean, with lots of grit on the floor and crumbs and othet unknown items on the chairs and furnishings. The remote was broken, the curtains wouldn't cover the edge of the window (and there was tape leftover on the wall from where someone had tried to keep them closed), and the entire place smelled strongly of food. Maybe this is because of the kitchenettes and long term guests who are cooking frequently. The room was also very loud, which made it difficult to sleep. The refrigerator frequently made a loud grinding noise and the a/c was also very loud while running. I could also hear every door closen shower running, and car drive by. The walls were thin and one night I could hear every word of the conversation someone had outside of my room in the stairwell for several hours straight. Although the person who checked me in was polite, the person who checked me out couldn't be bothered to say a word to me or the person at the desk ahead of me. One positive was that the bed was fairly comfortable. Wasn't clean or comfortable enough for me to stay again, even with the inexpensive rates.
展开
酒店回复: Please accept our apologies for your experience during your visit. Also, if we were informed during the time of the stay, we would have definitely looked and provided with an alternative. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
我能对这个地方说最好的就是，我晚上睡觉时没被谋杀。这里气味难闻，地毯很脏，没有任何洗漱用品——没有洗发水、护发素，也没有咖啡机。小厨房里也没有餐具，电视遥控器也坏了。
伟大的
Loud trucks all night. I requested another room further from the highway prior to checking in but they would not change it even though they had many.
No internet the entire time we were there. Other rooms were complaining to front desk about it when I checked in too. Rupa, front desk clerk, followed us to our room to make sure we didn’t have a pet with us?? Seriously? The room we were assigned was located at the back and there is very little door/window insulation so we heard loud interstate noise and sirens all night (it was the loudest room I’ve ever stayed in). Got no sleep at all. Will not stay here again.
The room itself was dated but okay. There were roaches present in the kitchenette as well as the bathroom. In the shower, the switch between faucet and shower output broke as soon as we tried to use it. Some of the other guests were pretty loud
It’s a cheap place. Not up to Choice standards. Dirty bathroom. Room smelled like a smoking room.
Will not book again.
Everything was super functional and would give you the opportunity to keep food and cook if that's what you were looking for or just give you a place to crash if that's what you were looking for. The parking situation was a bit constrained but not terrible.
Desk clerk had to go check and see if a room was clean or not before I could check in. I really just wanted to go to bed...instead I'm waiting in the lobby for "2 minutes please"...it's been 5.. sigh
Roaches in this unit! Multiple joles around the room and around shower head. Outlet not safe when item was plugged in.
Probably wouldn't stay again
I was in town for work and booked here due to its inexpensive price and proximity to the interstate and amenities. When I arrived, the hotel was more run-down than expected. The room wasn't very clean, with lots of grit on the floor and crumbs and othet unknown items on the chairs and furnishings. The remote was broken, the curtains wouldn't cover the edge of the window (and there was tape leftover on the wall from where someone had tried to keep them closed), and the entire place smelled strongly of food. Maybe this is because of the kitchenettes and long term guests who are cooking frequently. The room was also very loud, which made it difficult to sleep. The refrigerator frequently made a loud grinding noise and the a/c was also very loud while running. I could also hear every door closen shower running, and car drive by. The walls were thin and one night I could hear every word of the conversation someone had outside of my room in the stairwell for several hours straight. Although the person who checked me in was polite, the person who checked me out couldn't be bothered to say a word to me or the person at the desk ahead of me. One positive was that the bed was fairly comfortable. Wasn't clean or comfortable enough for me to stay again, even with the inexpensive rates.