酒店回复: Thank you for such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Mainstay Suites Knoxville - Cedar Bluff and the services we provide for our valued members. We are so glad you enjoyed your stay. Your feedback is highly appreciated. We look forward to providing you with wonderful accommodations and experiences whenever you are in town next time
2.0分
其他
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Desk clerk had to go check and see if a room was clean or not before I could check in. I really just wanted to go to bed...instead I'm waiting in the lobby for "2 minutes please"...it's been 5.. sigh
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酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
2.0分
家庭亲子
Roaches in this unit! Multiple joles around the room and around shower head. Outlet not safe when item was plugged in.
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酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
3.0分
其他
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Probably wouldn't stay again
I was in town for work and booked here due to its inexpensive price and proximity to the interstate and amenities. When I arrived, the hotel was more run-down than expected. The room wasn't very clean, with lots of grit on the floor and crumbs and othet unknown items on the chairs and furnishings. The remote was broken, the curtains wouldn't cover the edge of the window (and there was tape leftover on the wall from where someone had tried to keep them closed), and the entire place smelled strongly of food. Maybe this is because of the kitchenettes and long term guests who are cooking frequently. The room was also very loud, which made it difficult to sleep. The refrigerator frequently made a loud grinding noise and the a/c was also very loud while running. I could also hear every door closen shower running, and car drive by. The walls were thin and one night I could hear every word of the conversation someone had outside of my room in the stairwell for several hours straight. Although the person who checked me in was polite, the person who checked me out couldn't be bothered to say a word to me or the person at the desk ahead of me. One positive was that the bed was fairly comfortable. Wasn't clean or comfortable enough for me to stay again, even with the inexpensive rates.
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酒店回复: Please accept our apologies for your experience during your visit. Also, if we were informed during the time of the stay, we would have definitely looked and provided with an alternative. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
1.0分
朋友出游
Poor room conditions when asked to switch rooms was not allowed in desperate need of repairs
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酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
1.0分
其他
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Room had mold around the refrigerator rubber. No ice machine. No breakfast they advertised. How do I get my money back. Plus they dhut the elevator down around 8 pm. Stuck a note about painting. I am a disabled veteran. Had to lug my stuff up the steps to the second floor. Guess how fun that was.
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酒店回复: Please accept our apologies for your experience during your visit. Also, if we were informed during the time of the stay, we would have definitely looked and provided with an alternative. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
1.0分
其他
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Very pissed
Unorganized room wasn't avaliable, they tryed to give me another room, i told them to cancel my booking, i arrived 3:10pm, why would a hotel overbook a disability room, so they gave my reserved room to another guess and i arrived early. Front desk lady was even rude about it like it wasn't they fault. So unprofessional.
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酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
1.0分
其他
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The bathroom floor was sticky, there were insect casings in the kitchen on sink and in the paper towels. The entire suite floor was filthy and made my slippers stick to the floor and made the soles of them black. We had a fire alarm about 3am and when the fire trick left,, without turning on the siren, no one came to tell us we could return to our room. I will never stay here again.
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酒店回复: Please accept our apologies for your experience during your visit. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We would welcome the opportunity to regain your trust and hope to see you again soon.
4.0分
商务出差
It is well-located. It is good for the amount pay. It is a good, affordable, long stay place. It is not a luxurious hotel.
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酒店回复: Thank you for such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Mainstay Suites Knoxville - Cedar Bluff and the services we provide for our valued members. We are so glad you enjoyed your stay. Your feedback is highly appreciated. We look forward to providing you with wonderful accommodations and experiences whenever you are in town next time
我能对这个地方说最好的就是，我晚上睡觉时没被谋杀。这里气味难闻，地毯很脏，没有任何洗漱用品——没有洗发水、护发素，也没有咖啡机。小厨房里也没有餐具，电视遥控器也坏了。
伟大的
Desk clerk had to go check and see if a room was clean or not before I could check in. I really just wanted to go to bed...instead I'm waiting in the lobby for "2 minutes please"...it's been 5.. sigh
Roaches in this unit! Multiple joles around the room and around shower head. Outlet not safe when item was plugged in.
Probably wouldn't stay again
I was in town for work and booked here due to its inexpensive price and proximity to the interstate and amenities. When I arrived, the hotel was more run-down than expected. The room wasn't very clean, with lots of grit on the floor and crumbs and othet unknown items on the chairs and furnishings. The remote was broken, the curtains wouldn't cover the edge of the window (and there was tape leftover on the wall from where someone had tried to keep them closed), and the entire place smelled strongly of food. Maybe this is because of the kitchenettes and long term guests who are cooking frequently. The room was also very loud, which made it difficult to sleep. The refrigerator frequently made a loud grinding noise and the a/c was also very loud while running. I could also hear every door closen shower running, and car drive by. The walls were thin and one night I could hear every word of the conversation someone had outside of my room in the stairwell for several hours straight. Although the person who checked me in was polite, the person who checked me out couldn't be bothered to say a word to me or the person at the desk ahead of me. One positive was that the bed was fairly comfortable. Wasn't clean or comfortable enough for me to stay again, even with the inexpensive rates.
Poor room conditions when asked to switch rooms was not allowed in desperate need of repairs
Room had mold around the refrigerator rubber. No ice machine. No breakfast they advertised. How do I get my money back. Plus they dhut the elevator down around 8 pm. Stuck a note about painting. I am a disabled veteran. Had to lug my stuff up the steps to the second floor. Guess how fun that was.
Very pissed
Unorganized room wasn't avaliable, they tryed to give me another room, i told them to cancel my booking, i arrived 3:10pm, why would a hotel overbook a disability room, so they gave my reserved room to another guess and i arrived early. Front desk lady was even rude about it like it wasn't they fault. So unprofessional.
The bathroom floor was sticky, there were insect casings in the kitchen on sink and in the paper towels. The entire suite floor was filthy and made my slippers stick to the floor and made the soles of them black. We had a fire alarm about 3am and when the fire trick left,, without turning on the siren, no one came to tell us we could return to our room. I will never stay here again.
It is well-located. It is good for the amount pay. It is a good, affordable, long stay place. It is not a luxurious hotel.