酒店回复: Hello Fidel, Lamentamos escuchar que su estancia se vio afectada por la falta de aire acondicionado. Valoramos sus comentarios sobre el precio y los transmitiremos al equipo correspondiente para futuras mejoras en nuestra propiedad. íEsperamos tener la oportunidad de darle la bienvenida de nuevo y ofrecerle una experiencia mejorada!
2.0分
家庭亲子
原文
翻译提供方：Google
它有难闻的气味而且工作人员不是很专心。
展开
酒店回复: Hi Ysriel, It’s disappointing to hear about your experience with the unpleasant odor and perceived lack of attentiveness from our staff. We take cleanliness seriously and regularly work to maintain a fresh environment throughout the hotel. As for our team, we continuously strive to provide attentive and welcoming service to all our guests, and we regret if we fell short during your stay. Your feedback is crucial in helping us improve, and we'll address these concerns internally to ensure a better experience for future guests.
4.0分
家庭亲子
原文
翻译提供方：Google
留意建筑物翻新
展开
酒店回复: Hello Michel,Nous apprécions vos commentaires sur notre hôtel. Nous sommes constamment en train d'évaluer les besoins de rénovation pour améliorer l'expérience de nos clients. Si vous avez des préoccupations plus spécifiques, veuillez contacter la direction de l'hôtel pour discuter de vos préoccupations. Merci de votre feedback.
5.0分
其他
展开
Loved it there some staff was great the manger lady was very rude tho but everyone else was very good because of them I give them 5/5 but be careful they charged me for a extra day after they took my room card
展开
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed your stay overall and that many of our staff members made a positive impression on you. However, we are very sorry to learn about your experience with one of our team members and about the confusion regarding an extra day being charged.This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We would like to look into the billing issue and ensure it is resolved correctly. Please reach out to us directly so we can review your account and make things right.Thank you again for your comments, and we hope to have the opportunity to provide you with a smoother and more pleasant experience in the future.Sincerely,Mike P.General ManagerQuality Inn Hinesville – Fort Stewart Area
1.0分
家庭亲子
展开
Reserved a efficiency, refrigerator was not cold, freezer felt like the refrigerator, only one burner worked. Staff was very nasty and your deposits will not be returned no matter how clean you leave it.
展开
酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the condition of the appliances in your efficiency room as well as the service you described. This is not the experience we want for our guests, and your feedback has been shared with both our maintenance and front desk teams to ensure these concerns are addressed promptly. Regarding deposits, we always follow brand and policy guidelines, and we’ll be happy to look into your specific situation further if you contact us directly. We truly regret that we fell short of your expectations and appreciate you bringing this to our attention.Sincerely,Mike P.General ManagerQuality Inn Hinesville – Fort Stewart Area
5.0分
其他
展开
Staff is very friendly, the manager is really nice, the breakfast is hot and good, it’s a great hotel and the room rates are awesome. Praise be to God for the blessing of this place.
展开
酒店回复: Thank you for your kind feedback! We’re happy to hear that our staff made a positive impression. Providing friendly and welcoming service is very important to us, and we hope to see you again soon.
1.0分
家庭亲子
展开
This place was horrible and very nasty. The woman who checked me in was very rude and gave me and my family a room that wasn’t cleaned. I was very disappointed with the up keep of this place. I asked to speak to a manager the next day and this other woman texted him.And told me it’s his day off he is with his family. Then wrote down in a notebook, Blk woman complaining with the room # and my name. Horrible people who work there. And needless to say I never got a call or text from the manager. I wouldn’t give that place any stars if I had a choice!!!
5.0分
其他
The room was beautiful. I felt like royalty laying on a cloud. I will be returning.
展开
酒店回复: Thank you for your kind feedback! We’re happy to hear that our staff made a positive impression. Providing friendly and welcoming service is very important to us, and we hope to see you again soon.
1.0分
其他
展开
Let me just start off by saying the water for the tub bathing wise came out hot but the shower would not so basically took baths the whole time there the paint is chipping off in the bathtub. They could do better cleaning the rooms inside to be honest, like scrubbing the walls
2.0分
其他
Smelled like an ash tray, breakfast was very limited, soap scum in shower tub, and the ice maker was broken.
我不能留下来，因为房间没有空调，但我也不会这样做，这个价格不适合该酒店。
它有难闻的气味而且工作人员不是很专心。
留意建筑物翻新
Loved it there some staff was great the manger lady was very rude tho but everyone else was very good because of them I give them 5/5 but be careful they charged me for a extra day after they took my room card
Reserved a efficiency, refrigerator was not cold, freezer felt like the refrigerator, only one burner worked. Staff was very nasty and your deposits will not be returned no matter how clean you leave it.
Staff is very friendly, the manager is really nice, the breakfast is hot and good, it’s a great hotel and the room rates are awesome. Praise be to God for the blessing of this place.
This place was horrible and very nasty. The woman who checked me in was very rude and gave me and my family a room that wasn’t cleaned. I was very disappointed with the up keep of this place. I asked to speak to a manager the next day and this other woman texted him.And told me it’s his day off he is with his family. Then wrote down in a notebook, Blk woman complaining with the room # and my name. Horrible people who work there. And needless to say I never got a call or text from the manager. I wouldn’t give that place any stars if I had a choice!!!
The room was beautiful. I felt like royalty laying on a cloud. I will be returning.
Let me just start off by saying the water for the tub bathing wise came out hot but the shower would not so basically took baths the whole time there the paint is chipping off in the bathtub. They could do better cleaning the rooms inside to be honest, like scrubbing the walls
Smelled like an ash tray, breakfast was very limited, soap scum in shower tub, and the ice maker was broken.