酒店回复: 感谢您抽出宝贵时间分享您的入住体验。对于您入住期间遇到的不便，我们深表歉意。得知您预订的带特大床的初级套房无法入住，且替代房间的清洁度未达标，我们感到非常遗憾。这绝非我们力求提供的舒适度和周到服务。尤其令我们感到抱歉的是，冰箱状况不佳以及房间内的异味——这些问题本应在您抵达前就得到解决。此外，考虑到您需要外出就医，我们对咖啡厅服务缓慢且人手不足也深感遗憾。您的反馈至关重要，我们正在积极努力改善餐饮区域的人员配备和服务效率。虽然我们很高兴您觉得酒店本身不错，但我们也理解这些问题影响了您的整体体验。请放心，我们非常重视您的意见，并将以此为依据，确保今后在沟通、清洁和宾客服务方面做得更好。我们希望您能考虑再次光临，让我们有机会为您提供您应得的轻松愉悦的入住体验。

酒店回复: 感谢您分享您的反馈。得知您在艾兰酒店及水疗中心的体验未能达到您的预期，我们深感抱歉。我们深知让宾客感受到宾至如归和尊贵体验的重要性，很遗憾您此次入住期间未能感受到这一点。您提出的关于客房状况、宣传资料准确性以及我们团队服务态度等方面的意见，我们都非常重视。我们正在积极改进这些方面，以确保始终保持宾客应享的高标准服务。我们感谢您坦诚的反馈，这有助于我们发现改进的机会。我们期待未来有机会再次欢迎您的光临，并为您提供艾兰酒店及水疗中心一贯的高品质体验。

酒店回复: 感谢您分享您的反馈！我们很高兴您在艾兰度假村度过了愉快的时光。😊为了方便您了解，我们的标准入住时间为下午 4 点，退房时间为上午 10 点。虽然我们的退房时间可能比您预期的要早，但我们可以根据实际情况提供延迟退房的选项——只需告知前台工作人员，我们将尽力满足您的需求！另外，关于停车，我们完全理解您的偏好。除了代客泊车服务外，我们也为客人提供自助停车服务。🅿️感谢您的反馈——这有助于我们不断改进！期待您的再次光临。🌟

酒店回复: 非常感谢您如此周到的评价！我们很高兴您喜欢宽敞的客房，并且觉得酒店整体很不错。我们理解附近的施工和代客泊车服务可能会对您的入住体验造成影响，感谢您的耐心等待。很高兴您表示下次还会选择入住我们酒店——这对我们意义重大！我们将继续努力，让您入住的每一个环节都尽可能地顺畅愉快。

酒店回复: Thank you for sharing your feedback. We’re glad to hear the room met your expectations and offered a comfortable stay. 🛏️We’re truly sorry that unexpected charges and construction impacted your overall experience. While certain fees are standard and listed during the booking process, we understand how frustrating it can be when they aren’t as clearly presented as they should be. Your comments about the construction are also important to us—we’re working to minimize disruption and ensure guests are informed ahead of time when work is underway.Your input helps us improve, and we hope to have the opportunity to make it right with a smoother, more relaxing stay in the future.

酒店回复: Thank you so much for your lovely review! Providing comfort and fun no matter the forecast is exactly what we aim for, and it’s wonderful to know those amenities helped make your stay special. We look forward to welcoming you back for more relaxing moments—rain or shine!

酒店回复: Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Our resort operates with a different service model compared to traditional hotels, which includes less frequent cleaning services to provide a more private and relaxed environment for our guests.However, we understand that daily cleaning is important to some guests, and we appreciate your input. We will certainly take your comments into consideration as we strive to improve our services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Thank you again for your feedback.

酒店回复: We apologize for any inconvenience you experienced due to our pet policy. Our aim is to provide a comfortable and welcoming environment for all our guests, and we regret that this policy affected your stay. We hope to have the opportunity to welcome you in the future under more favorable circumstances.

酒店回复: Thank you for your straightforward feedback! It’s good to hear that you found the cost-benefit balance fair, even though the hotel’s quality might not have exceeded expectations. Your insights are valuable, and I hope future stays meet or even surpass what you’re looking for!

酒店回复: Thank you for your feedback. We're glad you appreciated the quiet atmosphere, but we understand your concerns about the cost of room service and parking. We strive to be transparent about our fees and offer competitive amenities, and your comments help us evaluate how we can improve the overall value for our guests. We appreciate you taking the time to share your experience.