酒店回复: Dear Valued Guest, While we are happy to know you liked our property, we are very sorry to learn about the billing issue you encountered at checkout. We understand how frustrating it can be to deal with unexpected charges, especially when our system wasn’t functioning properly during your departure. Your concerns have our full attention, and we are actively reviewing our records to identify and rectify any billing errors. Please know that we take this seriously and are committed to ensuring that you are not inconvenienced any further. We appreciate your patience and cooperation.Alan Grant,Hotel Manager
For the most part everything was well, great size room, ac worked perfect! However we tried ordering in room dining and it took over an hour and half to call us back to place an order. At that point it was past 1:30am. Don't promote 24 hour dinning if you cant cater to your hotel guest.
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酒店回复: Dear Ms. Rentas, It is wonderful reading your generous remarks about our welcoming accommodations and your overall pleasant stay with us. Thank you for appreciating the efforts we put into creating an elevated and inspiring environment here at The Ballantyne, A Luxury Collection Hotel, Charlotte. However, we are sorry for the concerns you had with our in-room dining and for the delay and lack of attentiveness you received in this regard. We will address this appropriately to make sure we are more consistent in our delivery and improve in this area going forward. We look forward to hosting you again soon for a seamless stay.Alan Grant,Hotel Manager
5.0分
家庭亲子
I had a beautiful weekend with my family here, the property is really nice, rooms and amenities. love it
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酒店回复: Dear Mr. Montero, It was a pleasure having you and your family at The Ballantyne, A Luxury Collection Hotel, Charlotte. Hearing how much you enjoyed our exquisite property and luxurious accommodations, as well as our excellent amenities, is genuinely fulfilling. Thank you for your terrific feedback, and we look forward to seeing you all again soon for another flawless experience. Alan Grant,Hotel Manager
3.0分
朋友出游
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I recently stayed for two nights at Ballantyne, a Luxury Collection Hotel, Charlotte. Upon arrival, the property made a wonderful first impression — the fresh flowers in the lobby and the serene, well-maintained grounds set a welcoming tone. The location is convenient and within walking distance of several restaurants. Staff were courteous and professional, and management was responsive when concerns were raised.
However, for the $400 nightly rate, the room itself was disappointing. The décor felt outdated and dim, with carpet that had noticeable stains and did not feel clean. While robes and slippers were provided, the bathroom tile was worn and in need of updating. Upon arrival, I found a visible stain on the bedsheets — housekeeping did respond immediately, but it was still an unsettling first impression.
The in-room minibar automatically charges if an item is moved, and there was no espresso or coffee machine available in the room — surprising for a property of this category. The spa, while spacious, felt overly segmented with too many small rooms, making it feel disjointed rather than relaxing.
Dining at the on-site restaurant for Saturday brunch was mixed: the food was fine, but our waitress appeared impatient and visibly displeased with even small requests.
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酒店回复: Dear Mr. Smith, We are pleased you loved our well-maintained grounds and attractive lobby and that our convenient location added to your stay. While we are glad most of our staff left a positive impression on you, we are sorry that our restaurant associate did not provide the exemplary service we strive for. We will work to address these inconsistencies, and we greatly appreciate your valuable comments. Additionally, we apologize for the cleanliness and maintenance issues you outlined with your room. We will share your comments with our relevant team to improve our guest comfort and satisfaction. We also regret not meeting your expectations with the spa and in-room amenities. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you for being our guest, and we hope to have another opportunity to provide you with a much improved stay. Alan GrantHotel Manager
3.0分
家庭亲子
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The restaurant in the hotel was below average. I went there for lunch. My sandwich and sweet potato fries were overcooked (burnt). Staffing shortage myst be a problem because it took a ling time to get my burnt meal. The waitress deducted a couple of dollars, but i should not have been charged for that food.
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酒店回复: Dear Ms. Towson, We are very sorry to hear about your disappointing experience at our restaurant. We apologize for the improperly cooked meals and the delay in service. Your comments regarding the food quality and wait time have been shared with the appropriate members of our team, and we have taken measures to improve in these areas. We appreciate your patience, and we regret that the resolution offered at the time did not fully reflect the inconvenience you experienced. We value your feedback and hope you will allow us another chance to serve you better in the future. Alan Grant,Hotel Manager
酒店很漂亮，设施齐全，水疗中心很棒，餐厅也不错。唯一的缺点是离夏洛特市中心大约25分钟路程。我很喜欢这家酒店，但有点堵车，没法好好逛逛。不过，酒店很漂亮，维护得很好。4.5星（满分5星）
酒店很不错，但是退房时出现大问题！！出门时请检查一下您的账单！！当我们离开时，计算机系统无法运行，所以我们离开并通过电子邮件收到了发票......我们被收费
我预订了总统套房庆祝生日，想办个小型聚会。但酒店却时不时来我房间处理噪音投诉。预订前明明告诉我可以举办聚会，每次都来打扰我，这很不公平，体验很差。
服务人员素质低下
除了Evan和行李员……这里的员工极其粗鲁，尽管我来这里已经超过十年了。过去两年我在水疗中心等项目上消费了超过3万美元，但他们仍然是我见过的最不尊重人的人。我再也不会住这里了。水疗中心的员工态度恶劣，而且他们还收了我取消服务的费用。这是我在这里唯一一次给出差评。房间里还有一只蟑螂（我没提，因为他们似乎认为包括我在内的所有住客都在想方设法要折扣）。真是太愚蠢了！谁会花两千多美元住一晚还想遇到这种事呢？！
嗯？
办理入住手续极其缓慢，而且前台没有人可以代客泊车。
卓越品质
For the most part everything was well, great size room, ac worked perfect! However we tried ordering in room dining and it took over an hour and half to call us back to place an order. At that point it was past 1:30am. Don't promote 24 hour dinning if you cant cater to your hotel guest.
I had a beautiful weekend with my family here, the property is really nice, rooms and amenities. love it
I recently stayed for two nights at Ballantyne, a Luxury Collection Hotel, Charlotte. Upon arrival, the property made a wonderful first impression — the fresh flowers in the lobby and the serene, well-maintained grounds set a welcoming tone. The location is convenient and within walking distance of several restaurants. Staff were courteous and professional, and management was responsive when concerns were raised.
However, for the $400 nightly rate, the room itself was disappointing. The décor felt outdated and dim, with carpet that had noticeable stains and did not feel clean. While robes and slippers were provided, the bathroom tile was worn and in need of updating. Upon arrival, I found a visible stain on the bedsheets — housekeeping did respond immediately, but it was still an unsettling first impression.
The in-room minibar automatically charges if an item is moved, and there was no espresso or coffee machine available in the room — surprising for a property of this category. The spa, while spacious, felt overly segmented with too many small rooms, making it feel disjointed rather than relaxing.
Dining at the on-site restaurant for Saturday brunch was mixed: the food was fine, but our waitress appeared impatient and visibly displeased with even small requests.
The restaurant in the hotel was below average. I went there for lunch. My sandwich and sweet potato fries were overcooked (burnt). Staffing shortage myst be a problem because it took a ling time to get my burnt meal. The waitress deducted a couple of dollars, but i should not have been charged for that food.