Everything was good, no problems with 1 exception being the light was out in the room we were in. Other than that perfect?
2.0分
家庭亲子
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I was really disappointed with my stay here. Check-in was supposed to be at 3 p.m., but I arrived around 4 and was told the room still wasn’t ready. There were several other guests waiting too. Staff explained that none of housekeeping had shown up that day and managers were cleaning the rooms themselves. I understand that things happen, but being that this particular weekend was bike week.. I feel they should have had a back up plan. There didn’t seem like there was one in place . My room wasn’t ready until almost 7 p.m., so we ended up waiting in the parking lot for hours with my 2 small dogs.
While waiting, I noticed the parking lot area had a section full of trash, where the trees were which didn’t leave a great impression. Inside, the hallways smelled very humid and stuffy.
Once I finally got into my studio room, I realized there were no utensils or plates in the kitchen. I had to go to the front desk and request them. Overall, the experience felt very disorganized. The long wait, the lack of preparation, and the condition of the property made the stay far less enjoyable than it should have been.
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酒店回复: Dear Guest, Firstly, we sincerely apologize that your room was not ready upon your arrival and for the frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. The issues you described regarding the parking area and hallways are also concerning, and we understand how these factors affected your overall comfort. We are also sorry for any confusion regarding the kitchen amenities. Please note that our front desk team makes every effort to communicate details about available amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, dishware is kept at the front desk, and our team is always happy to deliver it to your suite. We have shared your comments with our team for improvement, and we hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you for your feedback.Sincerely,Hotel Management
1.0分
其他
Floor was filthy. Cockroaches in the room. Couch had one large whole and one small one.
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酒店回复: Dear Guest, We sincerely apologize for the condition of your room and the discomfort you experienced. What you described falls far below our cleanliness and maintenance standards. Our housekeeping and pest control teams have been alerted. Please know that corrective measures are being taken to ensure this does not happen again. We deeply regret the inconvenience caused and hope you’ll consider giving us another opportunity to provide a clean and comfortable stay.Sincerely,Hotel Management
3.0分
家庭亲子
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I always stay at this location. This time I was told I didn’t have a room after reserving and paying for the room days prior to me arriving. I also called the hotel after reserving the room to make sure my room was reserved. I was given a room that smelled like cigarette smoke and I saw two roaches. Also no microwave was in the kitchen. I discovered this after purchasing food that needed warming up. Thumb Down.
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酒店回复: Dear Peggy, We sincerely apologize for the issues you encountered, including the initial reservation confusion, the smell of smoke in your room, the presence of roaches, and the missing microwave. This is not the experience we aim to provide, and we regret the inconvenience caused. Your concerns have been shared with our housekeeping, maintenance, and front desk teams for immediate action to prevent future occurrences. We value your feedback and hope to regain your trust by providing a far better stay next time. Sincerely, Hotel Management
3.0分
商务出差
Its an ok property. You get what you pay for. I do wish the hallways did not smell. The front desk person on Sunday was very sweet and nice. She is great.
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酒店回复: Dear Marlene, Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you found our property satisfactory and appreciated the service provided by our front desk associate on Sunday. Your kind words about her will be shared with our team, as recognition of excellent service is always appreciated. We also sincerely apologize for the hallway odor you noticed and will address this with our housekeeping team to ensure a fresher environment for all guests. Your comments help us improve, and we look forward to providing an even better experience next time. Sincerely, Hotel Management
1.0分
家庭亲子
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There was nothing I like about the hotel the staff are very unprofessional and rude they advertise FREE WiFi when you really have to pay for WiFi they offer grab and go breakfast it only have coffee they claim the accommodate big family when they don’t all around RED FLAG
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酒店回复: Dear Alisha, We sincerely regret that your stay did not meet expectations and that you encountered issues with staff professionalism, Wi-Fi details, and our grab-and-go breakfast. We strive to provide accurate information and courteous service, so we will review your concerns with our team to ensure better communication and hospitality moving forward. Your feedback is extremely valuable as it helps us identify areas that need immediate improvement. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
1.0分
其他
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If you book multiple nights via 3rd party (Danny) charges you extra for the hours between 11am-3pm checking in time. The bed sheets were dirty. There was also used cups in the freezer.
1.0分
其他
I was extended my stay. On line I didn't know I have pick all stuff out of my room and bring it back I work early morning
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酒店回复: Dear Patricia,Thank you for sharing this with us. We’re sorry to hear about the confusion during your extended stay. We understand how frustrating it must have been, especially with your early work schedule. Our team should have communicated the process more clearly, and we’ll make sure this is addressed in the future. We truly appreciate your patience and hope to welcome you back for a smoother experience next time.Sincerely,Hotel Management
5.0分
其他
I really enjoyed my stay. The room was clean. I would definitely stay here again and highly recommend it.
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酒店回复: Dear Vanessa, Thank you for your wonderful feedback and for taking the time to share your positive experience at Extended Stay America. We’re so pleased to hear that you enjoyed your stay and found the room clean and comfortable. It means a great deal to us that you would highly recommend our property and consider staying with us again. Providing a welcoming and pleasant environment for our guests is our top priority, and your kind words are truly appreciated by our entire team. We’re grateful for your support and look forward to the opportunity to welcome you back for another enjoyable and memorable stay soon.Sincerely,Hotel Management
房间状况良好，但我发现了蟑螂，这非常令人不快，因为房间看起来都很干净，前台服务也非常好。
Everything was good, no problems with 1 exception being the light was out in the room we were in. Other than that perfect?
I was really disappointed with my stay here. Check-in was supposed to be at 3 p.m., but I arrived around 4 and was told the room still wasn’t ready. There were several other guests waiting too. Staff explained that none of housekeeping had shown up that day and managers were cleaning the rooms themselves. I understand that things happen, but being that this particular weekend was bike week.. I feel they should have had a back up plan. There didn’t seem like there was one in place . My room wasn’t ready until almost 7 p.m., so we ended up waiting in the parking lot for hours with my 2 small dogs.
While waiting, I noticed the parking lot area had a section full of trash, where the trees were which didn’t leave a great impression. Inside, the hallways smelled very humid and stuffy.
Once I finally got into my studio room, I realized there were no utensils or plates in the kitchen. I had to go to the front desk and request them. Overall, the experience felt very disorganized. The long wait, the lack of preparation, and the condition of the property made the stay far less enjoyable than it should have been.
Floor was filthy. Cockroaches in the room. Couch had one large whole and one small one.
I always stay at this location. This time I was told I didn’t have a room after reserving and paying for the room days prior to me arriving. I also called the hotel after reserving the room to make sure my room was reserved. I was given a room that smelled like cigarette smoke and I saw two roaches. Also no microwave was in the kitchen. I discovered this after purchasing food that needed warming up. Thumb Down.
Its an ok property. You get what you pay for. I do wish the hallways did not smell. The front desk person on Sunday was very sweet and nice. She is great.
There was nothing I like about the hotel the staff are very unprofessional and rude they advertise FREE WiFi when you really have to pay for WiFi they offer grab and go breakfast it only have coffee they claim the accommodate big family when they don’t all around RED FLAG
If you book multiple nights via 3rd party (Danny) charges you extra for the hours between 11am-3pm checking in time. The bed sheets were dirty. There was also used cups in the freezer.
I was extended my stay. On line I didn't know I have pick all stuff out of my room and bring it back I work early morning
I really enjoyed my stay. The room was clean. I would definitely stay here again and highly recommend it.