酒店回复: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment and please accept our sincere apologies for any inconvenience this might have caused. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
酒店回复: Dear Ms. Qiao,Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow me to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention, let me assure you that we will take all the necessary measures to ensure that we improve the overall quality of our facilities and services and that we meet and exceed our valued guests' expectations.It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. CharraudeaGeneral Manager
4.2分
豪华城市房
商务出差
原文
翻译由AI提供
住得很愉快，强烈推荐！
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酒店回复: 尊敬的 Marji 先生，感谢您对我们酒店设施和服务的高度评价以及您的宝贵评论。期待您不久后再次光临。诚挚问候，Philippe H. Charraudeau 总经理
酒店回复: 尊敬的Ramy先生，
皇家美心皇宫凯宾斯基酒店向您致以诚挚的问候。首先，对于您在我们酒店住宿期间的不愉快，我们深表歉意。请允许我感谢您提供的详细反馈，并对您在我们酒店感受到的任何不满表示诚挚的歉意。这当然不是我们期望客人感受到的，我们对此深感遗憾。
再次感谢您告知我们此事，请允许我向您保证，我们将采取一切必要措施，全面提升我们设施和服务的质量，确保此类事件不再发生。
我们始终恪守承诺，保持我们的服务水准，超越客人的期望，这一点至关重要。
再次感谢您，我们期待着您的再次光临。
此致，
Philippe H. Charraudeau
总经理
点评来源 Trip.com
5.0分
超豪华泳池间<1>
家庭亲子
原文
翻译由AI提供
很棒的酒店，房间很大，早餐很好，服务和设施也非常好。
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酒店回复: 尊敬的 Maurice 先生，感谢您对我们酒店设施和服务的高度评价以及您的宝贵评论。期待您不久后再次光临。诚挚问候，Philippe H. Charraudeau 总经理
点评来源 Trip.com
4.0分
豪华特大床房 禁烟
情侣出游
房间设施比较旧，服务人员态度一般。距离机场近，外出打车Uber方便，不用纠结小费，酒店餐厅不好吃👎
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酒店回复: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment and please accept our sincere apologies for any inconvenience this might have caused. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
5.0分
泳池小屋（带露台）
商务出差
适合出差住
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酒店回复: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Philippe H. Charraudeau General Manager
酒店离机场十几二十分钟车程 整体环境不错 室外泳池超级棒 早餐也不错 前台有一个不是很专业 要给高级销售经理Mohamed点赞
空调坏了，下水道堵塞，呼叫修理空调人员，两个小时后才出现已经是半夜了，只砸门不出声想**，半夜歌舞表演吵得不能睡觉，没人打扫房间更换毛巾，绝对不推荐！！
住得很愉快，强烈推荐！
第一个房间有烟味，尽管我选的是无烟房。第二个房间虽然升级了，但实际上是我最初预订时就付了升级费的房间。我的第一个房间其实是被降级了。
很棒的酒店，房间很大，早餐很好，服务和设施也非常好。
房间设施比较旧，服务人员态度一般。距离机场近，外出打车Uber方便，不用纠结小费，酒店餐厅不好吃👎
适合出差住
酒店员工非常友好，窗外的景色美得令人惊叹。因为我这次商务行程太忙了，没能体验所有设施，但总体来说，这家酒店非常棒。
我非常喜欢这次酒店入住体验，酒店充满了埃及风情和特色。下次来开罗，我一定会再次选择这家酒店入住。
住得很舒服