After arriving I instantly regretted booking at this place. We entered the first room, it wasn’t cleaned properly but then we realized the shower faucet was broken, toilet was dirty, towels had stains it didn’t look clean at all and after a long ride that was disappointing. We had changed to another room and it was even worse.. the bed had hair in it, more stains, sticky side table, I could keep going… I’ve never had an experience like this anywhere. This property needs to change something because the uncleanliness was unacceptable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Saginaw - Frankenmuth. The situation you described regarding the state of the shower faucet, the condition of the toilet and the towels you mentioned is truly regrettable. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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I have never stayed in a dirtier hotel! Towels, bathroom and floors were all disgusting! We paid extra for a hair dryer and even had to ask for one but never got it!! No face cloths until we asked and towels were so dirty they looked like they hadn't been washed! I never took my shoes off the whole time!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Saginaw - Frankenmuth. We always strive to provide a pristine and comfortable experience for all our guests and we are disappointed to learn that you were unsatisfied with the cleanliness and that you are unhappy with your experience.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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The bathroom had holes in the wall the water for a shower didn’t get hot until I was almost done and no one came to clean the room and restock things such as toilet paper and towels
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Saginaw - Frankenmuth. We are disappointed to learn that you are unsatisfied with your stay due to the condition of the bathroom and shower and that you are unhappy with the cleanliness. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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Many people coming in and out, people hanging out in the hallways. The room we got had stains on the bedsheets, broken facet, dirty restroom with stains on the toilet paper. We emmediately went back to check out and asked for a refund. We did not feel safe or comfortable. I would not have even given it one star. Should be removed from *******. This left a wrong impression on my vacation trip.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Saginaw - Frankenmuth. I am so sorry to hear about the unacceptable conditions you experienced during your stay. The concerns you described with the room's condition and the overall atmosphere are far below our standards. I understand your discomfort and frustration, and I sincerely apologize that we failed to provide a safe and comfortable environment. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
其他
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This was behind the side table and inside the table was disgusting and a fake nail.
The bathtub did not drain and the toilet barely worked. Will never stay here again . Only good thing was the bed .. tv was also crap & blue.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Saginaw - Frankenmuth. I am very sorry to hear about the cleanliness issues you encountered and the state of the bathtub and toilet. Please accept our most sincere apologies for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Filthy
This was the nastiest hotel I have ever almost stayed at. We left after we checked in and went to the room. We could not bring ourselves to settle into such a filthy place. We left the key on the TV stand and drove away. What a terrible waste of money, because then we had to find a hotel. Live and learn. I didn't think to take other pictures. The cobwebs all over the lamp where my initial welcome to the room.
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酒店回复: Dear Valued Guest,I appreciate you taking the time to share your experience with us at the Red Roof Inn Saginaw - Frankenmuth. I am so sorry to hear about the experience you had upon checking into your room. Cleanliness is our top priority and it saddens me that we did not achieve this during your visit. Please accept our sincere apologies for any distress or inconvenience this has caused you.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
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Stay
The first room we had was terrible, we are traveling with another couple and their room was also terrible. After complaining in office we were moved to 2 different rooms, which were better. The room my friends had was dirty, had kids toys still in room and hairs in bed.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Saginaw - Frankenmuth. We are dismayed to hear that you're unsatisfied with your stay due to the situation you detailed. Our sincerest apologies.We hope to continue to provide memorable experiences for you at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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I like the staff. They are very friendly most of the time. There are a few very rude employees that are uneducated about the job they do and they lack the knowledge of the business or the operating system
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at the Red Roof Inn Saginaw - Frankenmuth. I'm glad to hear you found our staff friendly, but I am very sorry to hear that some employees were unhelpful. I apologize for the inconsistency in service. Your feedback is important to us at Red Roof and your comments will be taken into consideration to improve our customer service. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MatthewRed Roof Management RediResponse Specialist
我住得很开心，房间也很完美。
水压小到洗手都费劲
After arriving I instantly regretted booking at this place. We entered the first room, it wasn’t cleaned properly but then we realized the shower faucet was broken, toilet was dirty, towels had stains it didn’t look clean at all and after a long ride that was disappointing. We had changed to another room and it was even worse.. the bed had hair in it, more stains, sticky side table, I could keep going… I’ve never had an experience like this anywhere. This property needs to change something because the uncleanliness was unacceptable.
I have never stayed in a dirtier hotel! Towels, bathroom and floors were all disgusting! We paid extra for a hair dryer and even had to ask for one but never got it!! No face cloths until we asked and towels were so dirty they looked like they hadn't been washed! I never took my shoes off the whole time!!
The bathroom had holes in the wall the water for a shower didn’t get hot until I was almost done and no one came to clean the room and restock things such as toilet paper and towels
Many people coming in and out, people hanging out in the hallways. The room we got had stains on the bedsheets, broken facet, dirty restroom with stains on the toilet paper. We emmediately went back to check out and asked for a refund. We did not feel safe or comfortable. I would not have even given it one star. Should be removed from *******. This left a wrong impression on my vacation trip.
This was behind the side table and inside the table was disgusting and a fake nail.
The bathtub did not drain and the toilet barely worked. Will never stay here again . Only good thing was the bed .. tv was also crap & blue.
Filthy
This was the nastiest hotel I have ever almost stayed at. We left after we checked in and went to the room. We could not bring ourselves to settle into such a filthy place. We left the key on the TV stand and drove away. What a terrible waste of money, because then we had to find a hotel. Live and learn. I didn't think to take other pictures. The cobwebs all over the lamp where my initial welcome to the room.
Stay
The first room we had was terrible, we are traveling with another couple and their room was also terrible. After complaining in office we were moved to 2 different rooms, which were better. The room my friends had was dirty, had kids toys still in room and hairs in bed.
I like the staff. They are very friendly most of the time. There are a few very rude employees that are uneducated about the job they do and they lack the knowledge of the business or the operating system