考虑到这家酒店的价格，请不要入住。我不知道从哪儿开始。首先，酒店没有24小时前台。我到达后，他们的系统似乎没有收到关于我房间的正确信息，所以他们给我安排了 Down G 房间，送到了另一个房间（我预订的房间虽然不符合他们向我确认的特征，但是仍然可以使用）。善意的谎言，糟糕的错误信息。他们晚上离开酒店担任门卫，管理部门没有提供任何服务。我留下了一些照片，您可以自己得出结论。再次，对于这家酒店的价格，人们会期待更好的服务。作为客户，我已经向 Profeco 和我预订的代理商提出投诉。
1.0分
其他
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I booked a room here about 4.5 months ago for the Formula 1 race and Day of the dead festival. Arguably the biggest festival of the year in Mexico so I wanted to make sure I secured a room well in advance. It would have been my 4th trip to Mexico this year and first time in Mexico City. I got a buddy to get me a single reservation for Pujol restaurant after weeks of trying and failing on my own and I also built a full itinerary since I was planning to be there for 1 week. Unfortunately on Friday, October 20th, I received an email (luckily I check my email daily) saying that my reservation for STARA Hamburgo was cancelled with no explanation as to why. With the events all starting Friday October 27th, you can imagine the outrageous rates hotel rooms are going for now. Unfortunately, I had to cancel my trip as a result. I am still waiting to be refunded ... The rooms have been removed from all the booking sites and I can't find any news articles saying if anything catastrophic happened so I'm not sure why they'd cancel reservations a week before the biggest event of the year without any explanation or apology email.
3.0分
商务出差
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Room was ok, but windows look at the wall, AC is a noisy in-room stand alone unit. No coffee maker or coffee available when restaurant closed, no plugs near the bed. Half-hearted room cleaning— e.g. no toilet paper….a list of admittedly minor issues, but service not appropriate given the price. Charged 50% extra for a morning arrival— again, not what I expected at this price point, but fair enough if the room were up to par. I needed to shower and change ASAP. But, No iron/board. Tried to call, but phone was out of batteries. Went downstairs and stood in line to ask for iron. A mini ironing board eventually arrived…. You get the picture. All that said, nice location and nice art. Breakfast was good. So, 3/5.
2.0分
情侣出游
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The hotel could be a nice one if level of service was not so poor . We stayed two nights at the terrace suits the best rooms in hotel and in reality quite nice even if with some design flaws like the toilets . The problem was service since we arrived , reserve made 12 h in advance was not in hotel ....after 12 h drive at 10 pm there was nothing to eat in hotel ...redtaurant closed at 5 pm and no room service ....next day breakfast only starts at 8 and by t way is extremely poor . Cleaning of rooms was a disaster no towels , no new shampoo, no toilet paper and no information of reception phone to call and ask . Could be a nice hotel if minimally managed ....like this is a nice building and clearly not a nice hotel
1.0分
其他
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SERIOUS ISSUES - AVOID. I booked and prepaid the hotel through *******. Upon arrival at the Hotel, the staff had my booking reference but claimed ******* had not paid them, and made me pay for the room a second time. I have since called ******* on a weekly basis over a month and a half to get this resolved. ******* says they are unable to reach the hotel, as it is *not responding* to any of their emails, and the hotel manager wont talk to them. Based on the advice of my local travel regulatory agency, the only recourse will be to file a claim in small claims court in order to get a refund.
在餐厅预订双人晚餐。我很失望，对客人的服务和关注非常糟糕。他们不听你的话，他们行动迟缓，而且人手不足。最后，当你抱怨时，他们要向你收取 15% 的小费，当他们给你送来冷餐而没有任何饮料时，他们甚至没有向你道歉。我不推荐
不要被这家酒店愚弄了，它的售价是 4 星级，但服务和清洁度勉强达到 2 星级。房间很大但很旧，空调噪音很大。我们逃离了这家酒店，他们没有帮助退款。淋浴间和房间很脏。不可接受
我非常喜欢这个概念。套房漂亮又宽敞；我甚至还在套房里开了个Zoom会议，卧室和会议室之间有足够的独立空间。我很欣赏个性化的欢迎服务。餐厅的夜景很美，健身房也很干净。我建议自带水瓶和毛巾。另外，请把插座放在离桌子更近的地方，因为找电源不太方便。纸巾盒里只有一张纸巾。但总的来说，这个地方很棒，服务也一流。
考虑到这家酒店的价格，请不要入住。我不知道从哪儿开始。首先，酒店没有24小时前台。我到达后，他们的系统似乎没有收到关于我房间的正确信息，所以他们给我安排了 Down G 房间，送到了另一个房间（我预订的房间虽然不符合他们向我确认的特征，但是仍然可以使用）。善意的谎言，糟糕的错误信息。他们晚上离开酒店担任门卫，管理部门没有提供任何服务。我留下了一些照片，您可以自己得出结论。再次，对于这家酒店的价格，人们会期待更好的服务。作为客户，我已经向 Profeco 和我预订的代理商提出投诉。
I booked a room here about 4.5 months ago for the Formula 1 race and Day of the dead festival. Arguably the biggest festival of the year in Mexico so I wanted to make sure I secured a room well in advance. It would have been my 4th trip to Mexico this year and first time in Mexico City. I got a buddy to get me a single reservation for Pujol restaurant after weeks of trying and failing on my own and I also built a full itinerary since I was planning to be there for 1 week. Unfortunately on Friday, October 20th, I received an email (luckily I check my email daily) saying that my reservation for STARA Hamburgo was cancelled with no explanation as to why. With the events all starting Friday October 27th, you can imagine the outrageous rates hotel rooms are going for now. Unfortunately, I had to cancel my trip as a result. I am still waiting to be refunded ... The rooms have been removed from all the booking sites and I can't find any news articles saying if anything catastrophic happened so I'm not sure why they'd cancel reservations a week before the biggest event of the year without any explanation or apology email.
Room was ok, but windows look at the wall, AC is a noisy in-room stand alone unit. No coffee maker or coffee available when restaurant closed, no plugs near the bed. Half-hearted room cleaning— e.g. no toilet paper….a list of admittedly minor issues, but service not appropriate given the price. Charged 50% extra for a morning arrival— again, not what I expected at this price point, but fair enough if the room were up to par. I needed to shower and change ASAP. But, No iron/board. Tried to call, but phone was out of batteries. Went downstairs and stood in line to ask for iron. A mini ironing board eventually arrived…. You get the picture. All that said, nice location and nice art. Breakfast was good. So, 3/5.
The hotel could be a nice one if level of service was not so poor . We stayed two nights at the terrace suits the best rooms in hotel and in reality quite nice even if with some design flaws like the toilets . The problem was service since we arrived , reserve made 12 h in advance was not in hotel ....after 12 h drive at 10 pm there was nothing to eat in hotel ...redtaurant closed at 5 pm and no room service ....next day breakfast only starts at 8 and by t way is extremely poor . Cleaning of rooms was a disaster no towels , no new shampoo, no toilet paper and no information of reception phone to call and ask . Could be a nice hotel if minimally managed ....like this is a nice building and clearly not a nice hotel
SERIOUS ISSUES - AVOID. I booked and prepaid the hotel through *******. Upon arrival at the Hotel, the staff had my booking reference but claimed ******* had not paid them, and made me pay for the room a second time. I have since called ******* on a weekly basis over a month and a half to get this resolved. ******* says they are unable to reach the hotel, as it is *not responding* to any of their emails, and the hotel manager wont talk to them. Based on the advice of my local travel regulatory agency, the only recourse will be to file a claim in small claims court in order to get a refund.