酒店回复: Dear Guest, On behalf of our team, we appreciate you choosing Extended Stay America and taking the time to provide a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize that this was not your experience. Please be assured that we will share your feedback with our entire team to ensure this issue is not repeated. Thank you for your valuable comments. We would welcome the opportunity to have you back soon. Sincerely,Hotel Management

酒店回复: Dear Jamie, Thank you for being our guest. It is nice to know you were pleased with the clean, comfortable hotel and enjoyed the quiet location. However, we are sorry for the surprise with the deposit policy that you were not aware of. In response to your review, we will instruct our front desk team to inform you about the policy at the check-in. It is general practice to collect deposits when paying the rent in cash. Further, we regret that the team was not attentive to your needs, and we will check with them to see what went wrong and how we can improve it on your next trip.Sincerely,Hotel Management

酒店回复: Dear Carlos, Thank you for your kind words! It’s wonderful to hear that the service at Extended Stay America made a positive impression. We appreciate your feedback and hope to welcome you again soon!Sincerely,Hotel Management

酒店回复: Dear Mourya, Thank you for sharing your remarks. Our main motto is to serve our guests with a clean and comfortable atmosphere. Please accept our apologies for not making it this time. Also, we have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

酒店回复: Dear Dominique, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy you had one. However, we are sorry for any inconvenience. Our front desk team can help you improve your stay. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management

酒店回复: Dear Deon, We extend our sincere apologies for any disruptions experienced in your room. We diligently implement measures to prevent the presence of external insects as outlined. Our pest control provider adheres to a regular servicing schedule for our premises. Nevertheless, we will engage in discussions with them to ensure all necessary measures are taken to prevent future occurrences. We express regret for any inconvenience caused and sincerely appreciate your patience during this time.Sincerely,Hotel Management

酒店回复: Dear Elias, It is a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and services met all your expectations! Please continue your seamless stay on your next visit.Sincerely,Hotel Management

酒店回复: Dear Kathy, Thank you for your kind feedback. We are thrilled to hear that you had a pleasant stay and that your room was clean and comfortable. At Extended Stay America, our team works hard to ensure every guest feels welcomed and well cared for, and it’s rewarding to know their efforts made a positive impact on your experience. Guest satisfaction is our top priority, and your encouraging words motivate us to maintain these high standards. We are grateful for your support and delighted that you enjoyed your stay. We look forward to welcoming you back soon.Sincerely,Hotel Management