酒店回复: Dear Steve,Thank you for sharing your feedback about our service, rooms and restaurant. We are sorry to hear about the experience you had with our pool elevator and gym equipment. Our operations manager is fully away and we are working on it in order to enhance our expectations to all of our guests. Should there be anything else we can do to assist you, please do not hesitate to contact us.Yours sincerely,John- Rooms Operations Supervisor

酒店回复: Dear Trevor, Thank you so much for sharing your feedback! We truly appreciate your comments.We apologize for the issue with the shower in your room 408, we’ll have our maintenance team address the hot and cold water reversal right away to ensure a better experience for future guests.We also appreciate your feedback on the underground parking signage. We'll review the current labels and look for ways to improve the directions for easier navigation when driving and parking.It’s wonderful to hear that you had such an excellent stay overall, and we would love to welcome you back anytime!Thank you again for your valuable feedback, and please don’t hesitate to reach out if you need anything in the future.

酒店回复: Dear Brittany,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you’ve enjoyed staying with us, it’s always a pleasure to welcome you back!We sincerely apologize for the noise disturbance caused by the group of hockey players on your floor. We understand how important a peaceful stay is, especially during a staycation, and we truly regret that this impacted your experience. Please rest assured that we are taking steps to address this with our team to prevent any similar occurrences in the future.We hope to have the opportunity to welcome you again soon for another relaxing visit. If there’s anything we can do to enhance your stay next time, please don’t hesitate to reach out to us directly.Thank you for your continued support, and we look forward to hosting you again soon!Warm regards,Melissa

酒店回复: Dear Martin,Thank you for sharing your great review and we are so sorry to hear that we failed to inform you about our guest safe situation that we could have guided you on how to access one.Should there be anything else we can do to enhance your experience, please do not hesitate to contact us again.Yours sincerely,John- Rooms Operations Supervisor

酒店回复: Dear Narinder,Thank you for sharing your wonderful feedback about our room blockings , pool area and garage parking. Should there be something else we can do to enhance your experience, please do not hesitate to let us know.Yours in hospitality,John-Rooms Operations Supervisor

酒店回复: Dear Eli, Thank you for taking the time to share your recent experience with us.We apologized about your stay was interrupted by a loud disturbance caused by the band music. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

酒店回复: Dear Curtis, Thank you for your feedback, and we're glad to hear you liked the hotel overall. We're very sorry to hear about the discomfort with the mattress your rest is important to us, and we apologize for falling short in that area.We’re currently reviewing our room furnishings and will make sure your comments are passed along to our housekeeping team.We hope to have the opportunity to welcome you back for a much better night's sleep.Warm regards,MelissaGuest Services Supervisor