Room was clean but hotel desk clerks didnt know what they was doing. There was one boy that was very helpful and i made the bed as i was sick. Wife got locked out of the room and the maids would not let her in said they was not allowed so she was stuck outside the hallway and her nightgown
5.0分
情侣出游
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It speaks volumes when it’s been a few years since you’ve stayed and the staff memeber that checked me in still remembered us. Goes to show you speak kindness everywhere you go!
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酒店回复: Good morning, Robert, thank you for your feedback, I am so happy to see that the front desk recognized you and that you had a good experience with us.
2.0分
家庭亲子
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The hotel was undergoing exterior painting which is a good thing, but it added another layer of grittiness to an already dated and grungy hotel. Our room was extremely humid which made the sheets feel damp and gave the room a dank smell. It even caused a wall lamp to get rusty. The furnishings were very worn. The bathroom sink faucet was water stained and there was a long black hair on the countertop—all of us have short grey hair. As soon as we woke up, we just wanted to get out of there so we skip breakfast so we cannot give a review of that. Overall it was disappointing!
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酒店回复: Good morning, James. Thank you for your feedback. I apologize that you did not have a good experience with us. We are starting the process of our renovation, and we are very hopeful that this will eliminate further issues.
2.0分
其他
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Room was Excessively Humid
Third stay at this property in the prior five months. First two stays were slightly above average and acceptable. This stay, though, will be our last at this property. When entering the room, it was extremely humid while cool. There was even a dehumidifier in the hallway just outside our door...we should have unplugged it and moved it into our room. The carpet was moist, resulting in our socks having to be thrown away due to the stains when first walking around the room...then we wore our shoes. The sheets were even slightly moist. Was told no other rooms available and no offer to adjust our rate was provided because we had pre-paid for two nights. Other issues include floor in bathroom very poor and would sink a good 1/2 inch with entering. Sink stopper broken, carpet snagged, and foot bench in front of couch was in terrible condition. Ultimately, we left after one night, forfeited our second night's payment (pre-paid). Additionally, the pool has been closed for cleaning or maintenance during all three stays. This stay, though, I had to initial a form notifying me that the pool was closed. The one positive thing with this trip along with the prior two was the breakfast. Although this isn't enough to salvage our business. This property is not a good example of most Holiday Inn Express locations.
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酒店回复: Good morning, Ted. I apologize that you did not have a good experience with us. We have started our renovation process, and we are making lots of new changes. We hope that we see you again soon and we can try and make this right.
2.0分
其他
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Place is in rough shape
Staff was very nice. However, this location seems to be in very poor condition. Everything made of metal was rusty. The air conditioner in the room barely worked poorly and the room smelled moldy. The hotel pool and gym were not available for use (we had to sign a waiver?! they didn't tell us about these facilities being out until we arrived). None of the ice machines worked except on one floor. That said, the staff were friendly and seemed to do their best to keep the facility clean to the best of their ability.
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酒店回复: Good morning, Mark, thank you for your feedback. We are truly sorry that you did not have a great stay and any inconvenience this caused. The hotel is now getting updated and we hope that this improves our guest experience.
2.0分
家庭亲子
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Would not recommend staying here. While some of the property has been updated, other parts haven't and were dirty and the rooms/building did not have a pleasant smell. Carpets in the hallways, especially the third floor were really bad.
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酒店回复: Good morning, Jaime, I apologize that you did not have a good experience with us and we hope that you come back and we can make it right,
3.0分
家庭亲子
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The staff was great but my chikdren were highly upset when we checked in and were told the pool would be closed the duration of our stay as well as the fitness center.
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酒店回复: Good morning, Haley, I want to apologize that you did not get to use the pool during your stay due to waiting on a part, we now have the pool back open. I am sorry for any inconvenience this caused your family.
光是早餐就值回票价了，特别是如果您是三人或以上同行。我甚至敢说，它的品质堪比像iHop这样的餐厅，并且绝对碾压Denny's或Waffle House。有鸡蛋、煎饼，各种早餐肉类，你能想象到的所有奶制品，还有几十种糕点。这是顶级的欧陆式早餐了。
床单有污渍。早餐很好吃。
糟糕的客户服务，我等了很长时间才得到关注。
Room was clean but hotel desk clerks didnt know what they was doing. There was one boy that was very helpful and i made the bed as i was sick. Wife got locked out of the room and the maids would not let her in said they was not allowed so she was stuck outside the hallway and her nightgown
It speaks volumes when it’s been a few years since you’ve stayed and the staff memeber that checked me in still remembered us. Goes to show you speak kindness everywhere you go!
The hotel was undergoing exterior painting which is a good thing, but it added another layer of grittiness to an already dated and grungy hotel. Our room was extremely humid which made the sheets feel damp and gave the room a dank smell. It even caused a wall lamp to get rusty. The furnishings were very worn. The bathroom sink faucet was water stained and there was a long black hair on the countertop—all of us have short grey hair. As soon as we woke up, we just wanted to get out of there so we skip breakfast so we cannot give a review of that. Overall it was disappointing!
Room was Excessively Humid
Third stay at this property in the prior five months. First two stays were slightly above average and acceptable. This stay, though, will be our last at this property. When entering the room, it was extremely humid while cool. There was even a dehumidifier in the hallway just outside our door...we should have unplugged it and moved it into our room. The carpet was moist, resulting in our socks having to be thrown away due to the stains when first walking around the room...then we wore our shoes. The sheets were even slightly moist. Was told no other rooms available and no offer to adjust our rate was provided because we had pre-paid for two nights. Other issues include floor in bathroom very poor and would sink a good 1/2 inch with entering. Sink stopper broken, carpet snagged, and foot bench in front of couch was in terrible condition. Ultimately, we left after one night, forfeited our second night's payment (pre-paid). Additionally, the pool has been closed for cleaning or maintenance during all three stays. This stay, though, I had to initial a form notifying me that the pool was closed. The one positive thing with this trip along with the prior two was the breakfast. Although this isn't enough to salvage our business. This property is not a good example of most Holiday Inn Express locations.
Place is in rough shape
Staff was very nice. However, this location seems to be in very poor condition. Everything made of metal was rusty. The air conditioner in the room barely worked poorly and the room smelled moldy. The hotel pool and gym were not available for use (we had to sign a waiver?! they didn't tell us about these facilities being out until we arrived). None of the ice machines worked except on one floor. That said, the staff were friendly and seemed to do their best to keep the facility clean to the best of their ability.
Would not recommend staying here. While some of the property has been updated, other parts haven't and were dirty and the rooms/building did not have a pleasant smell. Carpets in the hallways, especially the third floor were really bad.
The staff was great but my chikdren were highly upset when we checked in and were told the pool would be closed the duration of our stay as well as the fitness center.