The room was not very clean. The sofa bed that we needed for two small children, did not have sheets. Pillows, or blankets. Bathroom had mold damage.
1.0分
其他
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The whole room smells of old urine,the hallways carpet is absolutely disgusting and the breakfast cook handles the bacon with her bare hands Customers wait behind employees filling take home plates and actually grabbed biscuits to eat with their bare hands after they were set out for customers,the Manager was inept and nobody deserves to have to stay here.Mold in the shower and all amenities were closed.
2.0分
家庭亲子
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We had a leaky drip in the tub that was annoying. The room had a fly and other flying insects that got in my coffee. You could hear people above and outside your room at all hours. The breakfast didn't even have waffles and it was just sub-par food. I will not return. The pool was closed. This hotel could use an upgrade. It is worn looking, old and things just don't work.
1.0分
其他
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Mold/mildew on walls/ceiling in bathroom and in bedroom. Everything was damp and mildewy smelling. We both woke up feeling the effects from sleeping in these conditions. Tub wouldn't drain as we showered. Very disgusted that the IHG brand would find this acceptable. Its what i would expect for a $60/nt room (have stayed in that) and just the night before we paid the same amt at another IHG Holiday Inn Express near Knoxville that was fabulous!! Too disgusted to eat breakfast there so no reviews on the food or breakfast area.
2.0分
家庭亲子
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Very pricey for conditions and amenities. Pool closed and has been maybe since covid. Sparse on breakfast compared to other Holiday inns. Have been members for 30+ years and will not stay at this location again.
2.0分
其他
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Room was clean but hotel desk clerks didnt know what they was doing. There was one boy that was very helpful and i made the bed as i was sick. Wife got locked out of the room and the maids would not let her in said they was not allowed so she was stuck outside the hallway and her nightgown
5.0分
情侣出游
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It speaks volumes when it’s been a few years since you’ve stayed and the staff memeber that checked me in still remembered us. Goes to show you speak kindness everywhere you go!
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酒店回复: Good morning, Robert, thank you for your feedback, I am so happy to see that the front desk recognized you and that you had a good experience with us.
光是早餐就值回票价了，特别是如果您是三人或以上同行。我甚至敢说，它的品质堪比像iHop这样的餐厅，并且绝对碾压Denny's或Waffle House。有鸡蛋、煎饼，各种早餐肉类，你能想象到的所有奶制品，还有几十种糕点。这是顶级的欧陆式早餐了。
床单有污渍。早餐很好吃。
糟糕的客户服务，我等了很长时间才得到关注。
The room was not very clean. The sofa bed that we needed for two small children, did not have sheets. Pillows, or blankets. Bathroom had mold damage.
The whole room smells of old urine,the hallways carpet is absolutely disgusting and the breakfast cook handles the bacon with her bare hands Customers wait behind employees filling take home plates and actually grabbed biscuits to eat with their bare hands after they were set out for customers,the Manager was inept and nobody deserves to have to stay here.Mold in the shower and all amenities were closed.
We had a leaky drip in the tub that was annoying. The room had a fly and other flying insects that got in my coffee. You could hear people above and outside your room at all hours. The breakfast didn't even have waffles and it was just sub-par food. I will not return. The pool was closed. This hotel could use an upgrade. It is worn looking, old and things just don't work.
Mold/mildew on walls/ceiling in bathroom and in bedroom. Everything was damp and mildewy smelling. We both woke up feeling the effects from sleeping in these conditions. Tub wouldn't drain as we showered. Very disgusted that the IHG brand would find this acceptable. Its what i would expect for a $60/nt room (have stayed in that) and just the night before we paid the same amt at another IHG Holiday Inn Express near Knoxville that was fabulous!! Too disgusted to eat breakfast there so no reviews on the food or breakfast area.
Very pricey for conditions and amenities. Pool closed and has been maybe since covid. Sparse on breakfast compared to other Holiday inns. Have been members for 30+ years and will not stay at this location again.
Room was clean but hotel desk clerks didnt know what they was doing. There was one boy that was very helpful and i made the bed as i was sick. Wife got locked out of the room and the maids would not let her in said they was not allowed so she was stuck outside the hallway and her nightgown
It speaks volumes when it’s been a few years since you’ve stayed and the staff memeber that checked me in still remembered us. Goes to show you speak kindness everywhere you go!