酒店回复: Dear Valued Guest,Thank you again for taking the time to share your concerns with us. On behalf of our entire team, I want to express our sincere apologies for the condition of your guest room. What you experienced is far from the high standards we strive to uphold, and we are truly sorry this was your impression of our hotel.Cleanliness and attention to detail are top priorities for us, and I want to assure you this is not reflective of our usual service. In fact, during our most recent Marriott Quality Assurance inspection, our hotel received a cleanliness score just shy of 100%. That’s the standard we hold ourselves to, and I’m disappointed we didn’t meet it during your stay.I’m grateful we had the opportunity to speak by phone today and address the situation more directly. I’m glad we could offer a resolution that reflects how seriously we take your feedback. Most importantly, I’m pleased to hear that you plan to return in the future. As a valued Elite Bonvoy member, you deserve nothing less than an exceptional stay, and we look forward to providing just that.Sincearly,Aloft Leadership Team

酒店回复: Dear Valued Guest,Thank you for sharing this feedback with us regarding your recent stay. We have looked into this billing error and have discovered the problem.Thank you for allowing us the chance to fix this for you. It would seem the refund has been completed, and we have sent you a follow-up email to explain the details.We are sorry this has occurred, and we are pleased to inform you that it has been resolved. We hope you give us another chance in the future, as this is not how we normally conduct business.Until then, should you have any more feedback or questions, please feel free to call us directly.Best,Aloft Leadership Team

酒店回复: Thank you, Greg! We are always happy to shuttle our guests to anywhere they need to go within a 5 mile radius at the Aloft Raleigh Brier Creek, including RDU. We are thrilled you enjoyed your stay and we wish you safe travels.

酒店回复: Thank you for your understanding, Amber. We are glad to see the balance of your stay experience was positive. Safe travels to you.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our hotel clean, enjoyed our ample parking, and appreciated the quiet atmosphere.We would like to clarify a few points regarding your concerns. Our hotel, in line with Marriott brand standards, does not provide microwaves or trashcan liners in guest rooms. These practices are consistent across all Aloft hotels to ensure a uniform experience for all our guests. Additionally, the 100 you mentioned is an incidental hold, which is a standard practice at hotels worldwide. This amount is fully returned to guests upon checkout, regardless of whether the reservation was made directly or through a third-party.While we regret that you did not find the overall value in your stay, we appreciate your feedback and understand that our offerings may not always align with every guest’s expectations. We truly value your comments and wish you the best in finding the Marriott hotel that best meets your needs.Thank you again for your feedback.Sincerely,General ManagerAloft RDU Brier Creek

酒店回复: Thank you for taking the time to share your feedback with us. While we’re pleased to hear you found our hotel clean, we’re sorry to learn that other aspects of your stay didn’t fully meet expectations.We strive to provide consistently warm and helpful service, and we apologize if your experience with our team felt uneven. We are addressing this to ensure that every guest interaction reflects the level of hospitality we aim to deliver.Housekeeping is currently available by request, a practice we've adopted to better support guest preferences and sustainability efforts. That said, we understand the importance of clearly communicating this and will work to ensure guests are fully informed upon check-in.Regarding dining, our location actually offers a variety of nearby restaurants, and our front desk team is happy to provide a list of options to suit different tastes. Additionally, our complimentary shuttle service will gladly take guests to any location within a 5-mile radius, including those dining spots.We truly appreciate your comments and the opportunity to improve. We hope to welcome you back in the future for a stay that exceeds expectations.

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We are disappointed to hear you had an unpleasant stay. Your comfort and rest during your stay are important to us, and we are sorry our hotel operations made it difficult for you to enjoy this portion of your stay.We value your feedback and we will address it with our team so we do not fall short on our mission to deliver exceptional service to all our guests again. We hope you will give us the chance to provide a more comfortable stay when you return to the Raliegh area!Best,Aloft RDU Team

酒店回复: Thank you. YeVonda! We designed the Aloft Raleigh-Durham Airport Brier Creek with the modern traveler in mind. Its unique décor is European influenced, and the tech-inspired touches give our guests a cutting edge feel to their stay. We are thrilled that you were able to take advantage of our airport shuttle and wish you safe travels.