酒店回复: Dear Karl,We appreciate your continued loyalty! It's wonderful to hear our hotel consistently meets your needs for your business trips. We're glad you liked our well-kept property and the location. We are happy the in-room amenities worked out well for you. It is always a pleasure to know that our friendly staff contributed to your positive experience. We look forward to welcoming you back on your next trip soon!Sincerely,Hotel Management

酒店回复: Dear Bryan, Thank you for reaching out to share your experience. We are sorry about the challenges with your car and the delayed arrival at the hotel. We completely understand that unexpected situations can arise, and we will review your reservation details and communications to ensure we address this properly. While our standard policy considers reservations a no-show after midnight without check-in, we understand your circumstances were beyond your control. Your satisfaction is important to us, and we value your loyalty. Please don’t hesitate to reach out directly if there’s anything further we can do for you or to finalize the resolution. We look forward to welcoming you back under smoother circumstances.Sincerely,Hotel Management

酒店回复: Dear Guest, Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing our guests with a peaceful and clean environment and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

酒店回复: Dear Richard, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you with a better experience should you choose to stay with us again. Sincerely,Hotel Management

酒店回复: Dear Kenny,Thank you for your kind words! We are thrilled that your experience at Extended Stay America was so positive, from the cleanliness to the service. We appreciate your feedback and hope to welcome you back whenever you are in the area. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

酒店回复: Dear Eric, We appreciate you for choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Thank you for your great comments about our comfortable accommodations and our friendly and accommodating team member, Becky. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

酒店回复: ​​Dear Roxanne, Thank you for your kind feedback! We’re delighted to hear that you found your room very clean and our staff friendly during your stay at Extended Stay America. Providing a welcoming environment and maintaining high standards of cleanliness are top priorities for us, and it’s wonderful to know our efforts made a positive impact on your experience. Your satisfaction means a lot to our entire team. We truly appreciate you choosing to stay with us and look forward to continuing to deliver excellent service and comfort on your next stay.Sincerely,Hotel Management