酒店回复: Dear Erick,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with cleanliness and the presence of insects during your stay. This is not the experience we aim to provide, and we understand how unpleasant it must have been. Please be assured that your comments will be addressed by our team so that immediate action can be taken to resolve such concerns. Cleanliness and guest satisfaction are our top priorities, and we are committed to improving our standards. We hope you will consider giving us another chance to provide a more pleasant and comfortable stay in the future.Sincerely,Hotel Management
酒店回复: Dear Gregorio, Thank you for sharing your review. We deeply regret the inconvenience caused by the delay in providing you with a clean room. This falls below the standard of service we aim to deliver. We understand the frustration and disappointment this situation may have caused. Rest assured, we are taking immediate steps to address these issues to prevent recurrence. Your feedback is crucial to us, and we appreciate you bringing this matter to our attention. We hope to regain your trust on future visits.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
不
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酒店回复: Dear Eulalio, Thank you for your feedback! We're always looking to improve our services and guest experience. Please let us know if you would like to share anything specific about your stay. We hope to welcome you back to Extended Stay America for a better experience in the future!Sincerely,Hotel Management
3.0分
其他
Although this is “close” to the stadiums and the staff is great, the neighborhood isn’t in the safest areas and my room reeked of smoke at times.
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酒店回复: Dear Meghan, Thank you for taking the time to share your thoughts. We’re pleased to hear that you appreciated our proximity to the stadiums and the warm service from our staff. However, we’re sorry to learn that certain aspects of your stay did not meet expectations. Your feedback is important to us and will be taken into consideration as we continue working to improve the overall guest experience. We appreciate your visit and hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Management
1.0分
其他
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The room was dirty. There was food on the floor and counters. The handicap shower flooded water out to the front door. There were only two towels to try to clean up the mess with.
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酒店回复: Dear Amy, Thank you for your review and for your comments about how much you enjoyed your time with us. However, we are sorry to read that the condition of your room did not meet your expectations. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely, Hotel Management
1.0分
其他
Walked in and they had cockroaches on the walls so we had to turn around and find another hotel last minute. Super inconvenient super disappointed
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酒店回复: Dear Ron, Thank you for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping and pest control teams to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
1.0分
其他
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Extended stay in KC was terrible!!! Floor was soaking wet when we checked in and smelled horrible. No pillows on the bed and front desk service was as if she could careless about customer service or not
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酒店回复: Dear Josh, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a pleasant stay. Please visit us again the next time you are in the area to experience our exceptional hospitality. Sincerely,Hotel Management
5.0分
家庭亲子
Very courteous, have stayed multiple times on different occasions and never have had a bad experience here. Will always be my go to when I can afford it.
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酒店回复: Dear Alexis, It’s wonderful to hear that you’ve consistently had positive experiences with us. Knowing that Extended Stay America feels like your go-to spot is a great feeling. Your kind words about the team’s courtesy truly stand out, and we’re glad each visit has met your expectations. We look forward to welcoming you back whenever your travels bring you our way—it’s always a pleasure having you with us.Sincerely,Hotel Management
1.0分
家庭亲子
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No Ice machine , I was not expecting but on the booking says complementary a breakfast sack???? Where.the floor in the room was sticky my husband clean it and the cloths were filthy dirty the chest drawers had human hairs and dust toilet had a black ring ,dirty smell bed was smaller than a queen very uncomfortable the bottom sheet was dirty had dirt on it I had to remove and used the top sheet as the bottom.
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酒店回复: Dear Josefina, Thank you for taking the time to review your stay. We’re truly sorry your experience was so disappointing and did not reflect the quality we aim to provide. What you described is unacceptable, and we understand how frustrating and uncomfortable it must have been. We sincerely apologize for the condition of the room and the confusion around the amenities. Your feedback has been shared with our team so we can take immediate steps to address these issues. We hope you’ll consider staying with us again for a more satisfying visit in the future.Sincerely, Hotel Management
1.0分
其他
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Sad Hotel by the Stadium
There are plenty of below average things about this hotel. The only positive is that is a walk from from stadiums in Kansas City. Even then the walk is treacherous because of the lack of sidewalks. The bad things are too much to list but I’ll try. The bad: uncomfortable beds, dirty room, dirty floors, dingy sheets, low water pressure, dirty restrooms, shady staff. The parking was free, but this hotel was just had. We originally booked 2 nights but couldn’t stay the second night because of the overall condition. I would not recommend this hotel.
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酒店回复: Dear Jesus, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
糟糕的
房间太脏，虫子多得可怕，到处都是蟑螂
非常脏，房间里有可怕的昆虫
他们花了大约2个小时才给我房间，因为他们没有干净的房间，而且他们取消了几位已经预订的客人并支付了相同的费用。
不
Although this is “close” to the stadiums and the staff is great, the neighborhood isn’t in the safest areas and my room reeked of smoke at times.
The room was dirty. There was food on the floor and counters. The handicap shower flooded water out to the front door. There were only two towels to try to clean up the mess with.
Walked in and they had cockroaches on the walls so we had to turn around and find another hotel last minute. Super inconvenient super disappointed
Extended stay in KC was terrible!!! Floor was soaking wet when we checked in and smelled horrible. No pillows on the bed and front desk service was as if she could careless about customer service or not
Very courteous, have stayed multiple times on different occasions and never have had a bad experience here. Will always be my go to when I can afford it.
No Ice machine , I was not expecting but on the booking says complementary a breakfast sack???? Where.the floor in the room was sticky my husband clean it and the cloths were filthy dirty the chest drawers had human hairs and dust toilet had a black ring ,dirty smell bed was smaller than a queen very uncomfortable the bottom sheet was dirty had dirt on it I had to remove and used the top sheet as the bottom.
Sad Hotel by the Stadium
There are plenty of below average things about this hotel. The only positive is that is a walk from from stadiums in Kansas City. Even then the walk is treacherous because of the lack of sidewalks. The bad things are too much to list but I’ll try. The bad: uncomfortable beds, dirty room, dirty floors, dingy sheets, low water pressure, dirty restrooms, shady staff. The parking was free, but this hotel was just had. We originally booked 2 nights but couldn’t stay the second night because of the overall condition. I would not recommend this hotel.