酒店回复: Thank you for providing your feedback and helping us improve our hotel experience. We're happy to hear that you enjoyed our rates. I hope you would consider staying with us again at Wingate by Wyndham Fair Expo. Have a wonderful day sincerely Front Desk.
1.0分
其他
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NEXT TO 264 AND THE ROOM SHAKES ALL NIGHT AND YOU CAN'T SLEEP! This hotel doesn't feel safe either inside or out. It's very dimly lit and the hotel smells throughout. They try to overpower it with scents and it's overwhelming. It smells like wet cats and I don't know what. It's disgusting. Further, it's not in a safe area. As if this all wasn't bad enough, it is literally 20 feet from a very busy highway...264!!!!!!!! You will not sleep at night if you are on the road side and they will put you on the road side, even if the hotel isn't full. If I could give a zero stars, I would.
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酒店回复: Thank you for sharing your feedback and for choosing Wingate by Wyndham Fair and Expo Louisville. We sincerely apologize that your stay did not meet expectations. Comfort, cleanliness, and feeling safe are extremely important, and we're sorry for the issues you experienced.Your comments regarding noise, lighting, and scent concerns have been shared with our team for immediate review. We also would have been glad to offer a room change during your stay, and we apologize if that option wasn’t clearly communicated.We appreciate you bringing these matters to our attention and hope you’ll consider giving us another opportunity to provide a more comfortable and positive experience in the future.
3.0分
其他
The bed was very soft like you were sinking in it and the traffic noise was loud all night long. So much so that I couldn't sleep
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酒店回复: Thank you for your feedback and consideration in helping us improve our hotel experience. We apologize for the disturbance during your stay. I hope you would consider giving us another chance at Wingate by Wyndham Fair Expo. Have a wonderful day- Sincerely Front Desk
2.0分
其他
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Friendly staff, but the room smelled like Chlorine. They had a box with a fan running when we got there, thinking it was an air purifier, but the smell got worse, our eyes started burning, headaches, coughing…only to find out it was an ozone generator. Humans are not supposed to be in a room with an ozone generator. It makes you seriously ill. They moved us to a different room, but I couldn’t believe the lack of awareness regarding safety.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how concerning this situation must have been.The equipment you encountered is used as part of our enhanced room sanitation procedures. We take this matter very seriously and have immediately reinforced proper safety protocols with our team to ensure this does not happen again.We truly appreciate your understanding and are glad we were able to move you to a different room. Your comfort and well-being are our priority, and we hope to welcome you back for a much improved experience at Wingate by Wyndham Fair Expo.
还是不错的。酒店很多装饰看上去很用心的在布置，圣诞节期间搞的很有气氛。前台的男工作人员服务很优质。说话彬彬有礼。 含早餐，早餐也是不错的。
我和男朋友在这家酒店住了一晚。卫生方面，不是很干净，床单上有污渍。早餐还行，菜品选择不多。不过酒店整体氛围很好，感觉很整洁舒适。
1. 视频是凌晨四点5楼房间窗子，脑补一下晚上8-10点美国高速重卡和哈雷呼啸而过的声音。
2. 离展馆倒是近。
3. 500米处有一个韩国餐馆。
携程最近订的美国酒店很多拿到的房间都是临主路包括高速，或者楼层机房的位置，噪音极大，要向代理反应一下这个情况。
酒店很干净，员工也很棒。早餐和自动售货机里的食物都是山姆会员店采购的，但味道还不错。员工超级好，唯一的缺点是没有室内泳池，只有室外泳池，所以是关闭状态。酒店位置有点偏僻，穿过一个小小的、感觉不太安全的街区，但我们并没有遇到任何问题。总的来说，以这个价格来说，这是一次不错的入住体验。
设施：齐全
卫生：感觉
环境：还行
好
#1 物有所值
NEXT TO 264 AND THE ROOM SHAKES ALL NIGHT AND YOU CAN'T SLEEP! This hotel doesn't feel safe either inside or out. It's very dimly lit and the hotel smells throughout. They try to overpower it with scents and it's overwhelming. It smells like wet cats and I don't know what. It's disgusting. Further, it's not in a safe area. As if this all wasn't bad enough, it is literally 20 feet from a very busy highway...264!!!!!!!! You will not sleep at night if you are on the road side and they will put you on the road side, even if the hotel isn't full. If I could give a zero stars, I would.
The bed was very soft like you were sinking in it and the traffic noise was loud all night long. So much so that I couldn't sleep
Friendly staff, but the room smelled like Chlorine. They had a box with a fan running when we got there, thinking it was an air purifier, but the smell got worse, our eyes started burning, headaches, coughing…only to find out it was an ozone generator. Humans are not supposed to be in a room with an ozone generator. It makes you seriously ill. They moved us to a different room, but I couldn’t believe the lack of awareness regarding safety.