这是一个非常美丽的度假村。CGH Les Chalets de Jouvence 酒店地理位置优越，前提是您入住的不是“Les Belles Pistes”楼。这栋楼距离滑雪缆车有150米，但并非像预订时所说的那样可以滑雪进出。经理对客人漠不关心，而投诉部门却自以为是，认为自己做得一切都对！考虑到价格，以及我们之前入住过的其他几家 CGH 度假村，我们对这次为期一周的假期体验感到非常失望。
酒店回复: Merci beaucoup pour votre merveilleux retour ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et que vous ayez apprécié notre accueil, la qualité de votre logement, ainsi que la vue magnifique. C’est un véritable plaisir de savoir que l’emplacement, à proximité des cabines pour les randonnées, et notre espace bien-être ont contribué à rendre votre séjour encore plus agréable. Nous sommes également très heureux de constater que vous avez choisi de revenir pour un second séjour aux Carroz. Votre fidélité nous touche énormément, et nous avons hâte de vous accueillir à nouveau pour une nouvelle expérience tout aussi agréable. Merci encore pour vos chaleureux commentaires. À très bientôt ! Bien cordialement, L'équipe du CGH
5.0分
其他
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第五次入住 CGH，这次住在 Les Carroz 的 Chalet de Jouvence。无论夏季还是冬季，无论在哪个地点，我们始终能提供预期的质量。靠近滑雪场、水疗中心、游泳池、健身房，什么都不缺。我们会再来的！
酒店回复: Bonjour Monsieur D., Nous revenons vers vous après l’échange que notre Directeur de résidence a eu directement avec vous suite à la réception de votre avis. Ensemble, nous avions convenu de notre démarche de procéder à votre remboursement auquel vous aviez donné votre accord, afin que cela puisse améliorer votre expérience et nous espérons que c’est bien le cas. Nous regrettons de voir que votre avis 1 étoile reste en ligne sur cette page, malgré ce que vous nous aviez indiqué. Nous apprécierions énormément que toute remontée négative concernant cet incident désormais résolu en votre faveur soit clôturée, et nous espérons retrouver votre soutien pour accueillir nos futurs clients et vous-même dans les meilleures conditions. N’hésitez pas à revenir vers nous si toutefois il vous manquait un élément au sujet du bon traitement de ce dossier. Avec nos salutations distinguées.
酒店回复: Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous ayez apprécié le massage duo et que vous ayez pu profiter de ce moment de détente. Cependant, nous sommes désolés d’apprendre que l’expérience à la piscine spa et au hammam n’a pas répondu à vos attentes. Nous comprenons votre déception concernant l’absence de surveillance et les comportements perturbateurs, et nous vous assurons que ce n’est pas l’expérience que nous souhaitons offrir à nos clients. Nous allons redoubler d’efforts pour sensibiliser les familles à respecter les règles d’accès à ces espaces et garantir un environnement calme et agréable pour tous. Nous espérons vous accueillir de nouveau dans de meilleures conditions. Bien à vous, La Directrice
2.0分
家庭亲子
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我从 15 岁起就去过 CGH des Carroz，多年来，质量和服务都在下降。刚开始住8人的公寓，房价里包含2个停车位，3年前就只剩下一个了，今年就得付费才能有车位，我们假期第一天就到了，公寓没人住，但浴室里少了一平方以上的瓷砖（被阳台桌子藏得不好，快点放进去），浴室浴室破旧，没有翻新，普通地毯15年一模一样在某些地方，这种情况几乎不存在。我没有时间做完整的清单。所以我真的不后悔15年前没有买房。我会回到 Les Carroz，但肯定不会回到 CGH
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酒店回复: Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes et que vous avez constaté une baisse de qualité au fil des années. Nous prenons note de vos remarques concernant les places de parking, l’état des appartements, les salles de bain et la moquette dans les espaces communs. Ces éléments sont essentiels pour garantir un séjour agréable et nous allons les soumettre à notre équipe afin de procéder aux améliorations nécessaires. Nous espérons que vous trouverez un hébergement à la hauteur de vos attentes pour vos prochaines visites aux Carroz et nous regrettons de ne pas avoir su répondre à vos exigences cette fois-ci. Bien à vous, La directrice
3.0分
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On the plus side, the location of this chalet/hotel is excellent. Great cave storage amenities for skis etc Excellent parking At bottom of slopes - ski in ski out Spa, pool, hot tub and treatments available Central location - 5 minutes to local shops and restaurants Allow dogs for a 80 Euro fee Clean chalet and comfy beds Disadvantages are We booked a chalet for 6. There was only One toilet In the middle of the appt floor plan not well thought through - no sink in the toilet and no window to open and living space quite cramped Place is a bit tired not as nice as advertised ~ carpets and furnishings a bit tired Appreciate we are in the mountains however WiFi in our chalet was inadequate. when we raised the issue our complaints with both reception and the on site engineer were met with a shrug. Not ideal as one of our party had to work one day and had to rely on 5G in the end Staff at reception desk are not helpful and not particularly welcoming or friendly either Electricity tripped a few times. Watch the toaster! Oven use required a training course which nobody was prepared to put themselves through 😆 we muddled through as the food out here is outstanding the reception area is closed for 4 hours a day (granted most of us are / should be on the fab slopes!) however I think an opportunity missed is to open this large area with huge potential and make it a coffee bar by day and a bar by evening This would make the whole place feel a lot more sociable and aid the holiday vibe Overall we had a great time and it was a POSITIVE will be back to Les Carroz although not sure if it will be to stay here
5.0分
其他
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Comfortable apartment and nice facilities
Very comfortable apartment in a hotel with nice facilities (i.e., gym with enough equipment, indoor swimming pool, sauna). The location of the hotel is also great, close to the town center (with great restaurants) and cable car. We definitely enjoyed our stay. Would only have been great if the gym/pool would close say 1 hour later in the evening.
2.0分
其他
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Positive points: accommodation well located in the station and well arranged for the surface Negative points: - Chalet Belles Pistes below the main building, to access the swimming pool a road without pavement must be crossed, not ideal with children and in winter... - cold swimming pool and hammam, all the children go to the jacuzzi (slightly warmer), only the sauna works properly. .. - No wifi signal in the apartment: reported 3 days in a row to reception and then in writing to receive a troubleshooting pocket wifi because "The technician can do nothing more" - The intercom to contact the reception does not work, forced to go back to the main building each time - Parking door does not close (but if anything happens to the car CGH is not responsible...) also reported several times before resolution... - You spend your time coming to the reception to "complain" which is unpleasant, because no follow-up of concerns, example: "no one else is complaining", or "you did not call me back so I considered that it was settled" friendly but probably inexperienced staff.... - Convertible sofa in the living room uncomfortable even if we do not expect exceptional bedding, we feel that the sofa has had its day.... - Day of departure: empty the bins, undo all the sheets, clean the kitchen, the fridge etc. the cleaning fee is therefore limited In summary, better services from competitors, especially for the swimming pool/spa, and above all better consideration and follow-up of any problems (because it can happen) for this price...
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酒店回复: Dear guest, Thank you for sharing your feedback with us. We're sorry to hear that your experience at CGH did not meet your expectations. We truly appreciate both your positive comments and the areas you’ve highlighted for improvement. We apologize for the inconvenience regarding the swimming pool, hammam, and the other maintenance issues you encountered, including the Wi-Fi and intercom issues. These are certainly not the standards we aim to provide, and we will address them with our team to ensure they are resolved for future stays. Regarding the parking door and other unresolved concerns, we understand how frustrating it can be to have to repeatedly follow up. We will review our communication processes and staff training to ensure better follow-up and quicker resolutions. As for the cleaning fee and the sofa, we appreciate your honesty and will look into whether further improvements can be made to enhance comfort and satisfaction during your stay. We hope you will reconsider staying with us in the future, as we would love the opportunity to offer a more pleasant experience. Best regards,
这是一个非常美丽的度假村。CGH Les Chalets de Jouvence 酒店地理位置优越，前提是您入住的不是“Les Belles Pistes”楼。这栋楼距离滑雪缆车有150米，但并非像预订时所说的那样可以滑雪进出。经理对客人漠不关心，而投诉部门却自以为是，认为自己做得一切都对！考虑到价格，以及我们之前入住过的其他几家 CGH 度假村，我们对这次为期一周的假期体验感到非常失望。
我们在这家住所度过了一段美好的时光——热情友好的接待——我们对位置的期望得到了满足——宽敞的房间，设施齐全，景色壮丽——非常靠近徒步旅行的小屋，简直完美——山顶有游泳池和康体设施。这是我们第二次入住Les Carroz，我们还会再来的！谢谢
第五次入住 CGH，这次住在 Les Carroz 的 Chalet de Jouvence。无论夏季还是冬季，无论在哪个地点，我们始终能提供预期的质量。靠近滑雪场、水疗中心、游泳池、健身房，什么都不缺。我们会再来的！
注意滥用。经理因为厨房很脏向我们收取了 100 欧元。 我们已经把厨房打扫得一尘不染，所以我们不明白，在通话过程中她攻击我并挂断了我的电话。没法争辩：她已经决定打发我们走了。
按摩的价格很高，但我们还是好好享受一下，享受片刻的放松。双人按摩很不错，但之后进入水疗中心和土耳其浴室泳池非常令人失望，这是一个没有父母监督的日托中心。尽管标有“禁止 16 岁以下儿童入住”的字样，但您发现自己身处按摩浴缸中，周围有 6 个 10 至 12 岁的儿童，他们咯咯地笑，考虑到价格，这是不可接受的
我从 15 岁起就去过 CGH des Carroz，多年来，质量和服务都在下降。刚开始住8人的公寓，房价里包含2个停车位，3年前就只剩下一个了，今年就得付费才能有车位，我们假期第一天就到了，公寓没人住，但浴室里少了一平方以上的瓷砖（被阳台桌子藏得不好，快点放进去），浴室浴室破旧，没有翻新，普通地毯15年一模一样在某些地方，这种情况几乎不存在。我没有时间做完整的清单。所以我真的不后悔15年前没有买房。我会回到 Les Carroz，但肯定不会回到 CGH
On the plus side, the location of this chalet/hotel is excellent. Great cave storage amenities for skis etc Excellent parking At bottom of slopes - ski in ski out Spa, pool, hot tub and treatments available Central location - 5 minutes to local shops and restaurants Allow dogs for a 80 Euro fee Clean chalet and comfy beds Disadvantages are We booked a chalet for 6. There was only One toilet In the middle of the appt floor plan not well thought through - no sink in the toilet and no window to open and living space quite cramped Place is a bit tired not as nice as advertised ~ carpets and furnishings a bit tired Appreciate we are in the mountains however WiFi in our chalet was inadequate. when we raised the issue our complaints with both reception and the on site engineer were met with a shrug. Not ideal as one of our party had to work one day and had to rely on 5G in the end Staff at reception desk are not helpful and not particularly welcoming or friendly either Electricity tripped a few times. Watch the toaster! Oven use required a training course which nobody was prepared to put themselves through 😆 we muddled through as the food out here is outstanding the reception area is closed for 4 hours a day (granted most of us are / should be on the fab slopes!) however I think an opportunity missed is to open this large area with huge potential and make it a coffee bar by day and a bar by evening This would make the whole place feel a lot more sociable and aid the holiday vibe Overall we had a great time and it was a POSITIVE will be back to Les Carroz although not sure if it will be to stay here
Comfortable apartment and nice facilities
Very comfortable apartment in a hotel with nice facilities (i.e., gym with enough equipment, indoor swimming pool, sauna). The location of the hotel is also great, close to the town center (with great restaurants) and cable car. We definitely enjoyed our stay. Would only have been great if the gym/pool would close say 1 hour later in the evening.
Positive points: accommodation well located in the station and well arranged for the surface Negative points: - Chalet Belles Pistes below the main building, to access the swimming pool a road without pavement must be crossed, not ideal with children and in winter... - cold swimming pool and hammam, all the children go to the jacuzzi (slightly warmer), only the sauna works properly. .. - No wifi signal in the apartment: reported 3 days in a row to reception and then in writing to receive a troubleshooting pocket wifi because "The technician can do nothing more" - The intercom to contact the reception does not work, forced to go back to the main building each time - Parking door does not close (but if anything happens to the car CGH is not responsible...) also reported several times before resolution... - You spend your time coming to the reception to "complain" which is unpleasant, because no follow-up of concerns, example: "no one else is complaining", or "you did not call me back so I considered that it was settled" friendly but probably inexperienced staff.... - Convertible sofa in the living room uncomfortable even if we do not expect exceptional bedding, we feel that the sofa has had its day.... - Day of departure: empty the bins, undo all the sheets, clean the kitchen, the fridge etc. the cleaning fee is therefore limited In summary, better services from competitors, especially for the swimming pool/spa, and above all better consideration and follow-up of any problems (because it can happen) for this price...
Great location.