酒店回复: Dear Jessica,Thank you for your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how frustrating it must have been to encounter issues with the air conditioning, especially without prior notice. This is certainly not the experience we aim to provide.Additionally, we regret the delay during check-in and the inconvenience it caused. Your comments have been shared with our team to ensure proper follow-up and improvements moving forward.We appreciate you bringing these concerns to our attention and hope you might consider giving us another opportunity in the future to provide a much better experience.
酒店回复: Estimada Paulina,Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de su estancia en familia, la comodidad del hotel y nuestra ubicación en pleno centro de El Paso. Lamentamos sinceramente que el servicio en el restaurante no haya estado a la altura de sus expectativas. Su comentario es muy valioso y lo compartiremos con nuestro equipo para mejorar.Esperamos tener la oportunidad de darle nuevamente la bienvenida muy pronto.
5.0分
其他
原文
翻译提供方：Google
我很喜欢这里。这是我们第二次住在这里。一切都很棒。
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酒店回复: Estimada Julia,¡Muchas gracias por su excelente reseña y por hospedarse con nosotros por segunda vez! Nos alegra saber que disfrutó de su estancia y que todo fue de su agrado. Será un placer darle la bienvenida nuevamente en su próxima visita.
2.0分
其他
原文
翻译提供方：Google
如果你喜欢在周末被吵醒，被困在甲板上最糟糕的音乐和世界上最吵闹的吸尘器之间
4.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Thank you for your feedback! We’re glad to hear that everything went well during your stay. We look forward to welcoming you back to Hotel Indigo El Paso Downtown soon.
4.0分
其他
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We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.
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酒店回复: Thank you for sharing your feedback and for staying with us at Hotel Indigo El Paso Downtown. We’re delighted to hear you enjoyed your visit and found your room comfortable. For future reference, we do have refrigerators and microwaves available upon request, and our team would be happy to deliver them to your room free of charge. We truly appreciate your comments and look forward to welcoming you back again soon!
5.0分
情侣出游
Everything was great and top notch except for the valet, I don’t know but the guy had an attitude the whole weekend visit.
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酒店回复: Thank you so much for sharing your feedback and for choosing Hotel Indigo El Paso Downtown. We’re thrilled to hear that you enjoyed your stay and found everything top notch. We’re truly sorry to learn about your experience with our valet service — that’s not the level of hospitality we aim to provide, and your comments have been shared with our team for follow-up. We appreciate your feedback and hope to have the pleasure of welcoming you back for an even better experience next time.
5.0分
情侣出游
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We really enjoyed our stay at Hotel Indigo! The staff was incredibly friendly and welcoming from the moment we arrived. The restaurant Mamaítas was amazing the food was fresh, flavorful, and beautifully presented. The hotel itself has great views and a relaxing atmosphere that made our visit even better. Highly recommend and would definitely stay here again!
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酒店回复: Dear Ms. Chavez,Thank you so much for your wonderful review and recommendation! We’re thrilled to hear that you enjoyed your stay and that our team made you feel so welcome from the moment you arrived. It’s also fantastic to know you loved your dining experience at Mamaítas, our culinary team will be delighted to hear your kind words.We’re so glad the views and relaxing atmosphere added to your experience, and we can’t wait to welcome you back for another memorable stay at Hotel Indigo El Paso Downtown!
酒店服务还行
我不会再住这家酒店了。房间里没有迷你冰箱，也没有放衣服的抽屉。枕头和毛巾闻起来又脏又臭。房间空调坏了，而且很热。最糟糕的是，酒店里每天晚上都有现场音乐表演，一直到凌晨2点。根本躲不开。我们住在7楼，一直听到音乐声，直到下午2点。不过，酒店员工很棒。
房间竟然没有空调，糟透了！据说空调已经三天没用了，他们竟然没有通知客人！要么是滤网坏了，要么是空气不流通，不得不换掉。入住过程花了45分钟，只有一名工作人员在工作。再也不来了。
愉快的住宿体验
我们全家一起入住，度过了一段美好的时光。酒店很不错，位置也很好。唯一的缺点是我们不喜欢餐厅，服务很慢。
我很喜欢这里。这是我们第二次住在这里。一切都很棒。
如果你喜欢在周末被吵醒，被困在甲板上最糟糕的音乐和世界上最吵闹的吸尘器之间
都好
We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.
Everything was great and top notch except for the valet, I don’t know but the guy had an attitude the whole weekend visit.
We really enjoyed our stay at Hotel Indigo! The staff was incredibly friendly and welcoming from the moment we arrived. The restaurant Mamaítas was amazing the food was fresh, flavorful, and beautifully presented. The hotel itself has great views and a relaxing atmosphere that made our visit even better. Highly recommend and would definitely stay here again!