酒店回复: Dear Jessica,Thank you for your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how frustrating it must have been to encounter issues with the air conditioning, especially without prior notice. This is certainly not the experience we aim to provide.Additionally, we regret the delay during check-in and the inconvenience it caused. Your comments have been shared with our team to ensure proper follow-up and improvements moving forward.We appreciate you bringing these concerns to our attention and hope you might consider giving us another opportunity in the future to provide a much better experience.
酒店回复: Estimada Paulina,Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de su estancia en familia, la comodidad del hotel y nuestra ubicación en pleno centro de El Paso. Lamentamos sinceramente que el servicio en el restaurante no haya estado a la altura de sus expectativas. Su comentario es muy valioso y lo compartiremos con nuestro equipo para mejorar.Esperamos tener la oportunidad de darle nuevamente la bienvenida muy pronto.
5.0分
其他
原文
翻译提供方：Google
我很喜欢这里。这是我们第二次住在这里。一切都很棒。
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酒店回复: Estimada Julia,¡Muchas gracias por su excelente reseña y por hospedarse con nosotros por segunda vez! Nos alegra saber que disfrutó de su estancia y que todo fue de su agrado. Será un placer darle la bienvenida nuevamente en su próxima visita.
2.0分
其他
原文
翻译提供方：Google
如果你喜欢在周末被吵醒，被困在甲板上最糟糕的音乐和世界上最吵闹的吸尘器之间
4.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Thank you for your feedback! We’re glad to hear that everything went well during your stay. We look forward to welcoming you back to Hotel Indigo El Paso Downtown soon.
3.0分
其他
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Over all good stay , however shower floor had hair and very noisy floor especially on a Saturday night could hear everything but great service and friendly staff we will be back again
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酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed our service and friendly team, and that your overall stay was good. However, I sincerely apologize for the cleanliness issue in the shower and the noise disturbances you experienced. This is not the level of comfort we aim to provide, and we’ll be addressing both concerns with our housekeeping and management teams.We truly appreciate your understanding and are grateful that you plan to stay with us again. We look forward to welcoming you back for a smoother, more comfortable visit.
5.0分
其他
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Very nice hotel. The noise didn’t bother us from the bar, but we were on the 12th floor. The staff was amazing! The location was perfect!
We had a bit of a busy problem with the air conditioning, but it was taken care of promptly. The hot water works, but takes forever to heat up. I guess, because it’s on such a high floor. My suggestion would be to turn the hot water on, go downstairs and eat breakfast, and then it should be warm by the time you get back up. Lol.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you enjoyed our location, loved our team, and had a comfortable stay on the 12th floor. We truly appreciate your patience with the air conditioning issue and are glad our staff was able to resolve it promptly.Thank you as well for the feedback regarding the hot water. We apologize for the delay you experienced and will be sharing your comments with our maintenance team so we can continue improving the guest experience.Your suggestion made us smile — and we’re grateful for your understanding! We hope to welcome you back again soon for another great stay.
4.0分
其他
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We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.
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酒店回复: Thank you for sharing your feedback and for staying with us at Hotel Indigo El Paso Downtown. We’re delighted to hear you enjoyed your visit and found your room comfortable. For future reference, we do have refrigerators and microwaves available upon request, and our team would be happy to deliver them to your room free of charge. We truly appreciate your comments and look forward to welcoming you back again soon!
酒店服务还行
我不会再住这家酒店了。房间里没有迷你冰箱，也没有放衣服的抽屉。枕头和毛巾闻起来又脏又臭。房间空调坏了，而且很热。最糟糕的是，酒店里每天晚上都有现场音乐表演，一直到凌晨2点。根本躲不开。我们住在7楼，一直听到音乐声，直到下午2点。不过，酒店员工很棒。
房间竟然没有空调，糟透了！据说空调已经三天没用了，他们竟然没有通知客人！要么是滤网坏了，要么是空气不流通，不得不换掉。入住过程花了45分钟，只有一名工作人员在工作。再也不来了。
愉快的住宿体验
我们全家一起入住，度过了一段美好的时光。酒店很不错，位置也很好。唯一的缺点是我们不喜欢餐厅，服务很慢。
我很喜欢这里。这是我们第二次住在这里。一切都很棒。
如果你喜欢在周末被吵醒，被困在甲板上最糟糕的音乐和世界上最吵闹的吸尘器之间
都好
Over all good stay , however shower floor had hair and very noisy floor especially on a Saturday night could hear everything but great service and friendly staff we will be back again
Very nice hotel. The noise didn’t bother us from the bar, but we were on the 12th floor. The staff was amazing! The location was perfect!
We had a bit of a busy problem with the air conditioning, but it was taken care of promptly. The hot water works, but takes forever to heat up. I guess, because it’s on such a high floor. My suggestion would be to turn the hot water on, go downstairs and eat breakfast, and then it should be warm by the time you get back up. Lol.
We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.