酒店回复: Hi Steve,We do apologise that we didn't meet your expectations during your stay. It is disappointing that you didn't raise any of the concerns with me during your stay, I thought we had lovely chats each day about your travels and I wished you could of shared your feedback then as I would of rectified any issues on the spot or explained the situation.In terms of your messages via *******, we did not receive these and I would suggest raising this with Expedia.I did receive your email at 3am in the morning advising there was a disturbance to which we responded immediately and had the guest leave the premise. As a small family run business we do not tolerate guests making noise after curfew. We want to ensure our guests get a great night sleep.We do a light service on the rooms daily and a full service every 7 days. I did ask during your stay if you required anything and brought you fresh towels. In terms of the curtains they have only recently been torn and our curtain supplier has been shut down over the holidays and only returned last week. To which we have already ordered and paid for the new curtains.I am so disappointed that I was unable to go through this points with you during your stay as I would of personally ensured your stay met your expectations and we understand and appreciate you traveled a long distance to be here.We do hope you give us the opportunity in the future to meet your expectations and stay here again.Kind RegardsJade
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thanks Darryl for your feedback, we hope to see you again soon.RegardsJade
5.0分
其他
Only thing I can complain about was the ironing board, you need to have full size boards in the rooms please.
Other wise fantastic all around.
Karen
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酒店回复: Hello Karen,Thank you so much for your lovely review. We are very sorry we don’t have large ironing boards in the rooms as we’re a smaller motel and they’re rarely requested. We do understand this can be inconvenient for guests who need them and appreciate your feedback and will keep it in mind for the future.Kind regards.
5.0分
商务出差
Short Business Stay
staff was helpful with advise on local stores, restaurants and area, room was clean & location was convenient.
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酒店回复: Hi Lambie,Thank you for your kind feedback. We're glad you found our staff helpful and enjoyed the cleanliness of the room and convenient location. We hope to welcome you back again soon!Kind Regards,Lucy.
5.0分
朋友出游
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Very spacious room. Large bathroom. Easy access. Friendly staff. 70s style units.
A little noisy from busy road and could hear neighbour units talking and using balcony walkway outside unit.
很棒的住宿地点，价格实惠，干净整洁，员工也很可爱。他们在我们入住当天打电话来询问是否有需要帮忙的地方，退房那天也打了电话。我们还会再来的。
房间超级舒适干净，员工也非常友好。
夫复何求？
房间宽敞。无线网络信号极佳。洗浴用品也很棒。房间比我在黄金海岸住过的酒店都要大。
强烈推荐
房间宽敞，出入要关上布幕。
我们 2022 年是这家汽车旅馆的客人，因此我们在 2025 年 1 月度假时再次预订了这家汽车旅馆。
根据我们的经验，我们不会再预订住宿。
- 我们两次书面要求延迟入住，但没有得到回应。 当我们询问您是否收到我们的消息时，我们得到了确认，并回复说，当我们到来时，您会很高兴。我给********写了两次信，并发送了一次电子邮件
- 预订的额外早餐不再包括 2022 年仍然提供且在照片中仍然可见的牛奶什锦早餐。一般来说，对于早餐没有什么关心/努力。空的吐司将不会被重新填满。 2个装脏盘子的容器没有倒空并且溢出了
- 房间不再打扫。几天后，当我们偶然发现“请整理我的房间”的牌子并把它挂起来时，即使这样，房间也没有打扫干净。唯一发生的事情就是清空垃圾桶并留下一些饼干。我们在那里住了 5 个晚上，但从来没有打扫过
- 房间状况显示装修延迟，家具破损，例如窗帘破损。
- 入住须知规定，如果您受到其他房客的打扰，您应该致电警察或业主。不幸的是，我们也知道为什么这条说明出现在《入住须知》中，客人一直骚乱到凌晨 3:30。
好的
Only thing I can complain about was the ironing board, you need to have full size boards in the rooms please.
Other wise fantastic all around.
Karen
Short Business Stay
staff was helpful with advise on local stores, restaurants and area, room was clean & location was convenient.
Very spacious room. Large bathroom. Easy access. Friendly staff. 70s style units.
A little noisy from busy road and could hear neighbour units talking and using balcony walkway outside unit.