The staff was friendly, check-in went easy, beds were soft, room was clean. The only reason I’m marking down is a talent. It’s an older facility and need some updating.
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酒店回复: I sincerely apologize for any negative experiences you encountered during your stay, and I truly appreciate you taking the time to share your feedback with us. Our goal is to foster a warm, home-like environment for all our guests, and it was never our intention to cause any discomfort. While there are certainly areas where we can improve, there are also factors beyond our control. Rest assured, we will take your comments to heart and work on the aspects we can influence. Thank you for choosing to stay with us.
3.0分
商务出差
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Everything was excellent except for the lighting in the room. The lighting in the entrance and the bathroom was excellent but the rest of the room had only one table lamp on the desk with the result that the vast majority of the space was in deep shadows. I had to use my small keychain flashlight to see anything. Reading any thing required me to use my keychain flashlight.
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酒店回复: Thank you for taking the time to leave feedback about your stay at our hotel. I sincerely apologize for the experience you had with our night staff, and I will ensure that your comments are addressed constructively. While we strive for excellence, we recognize that there is always room for improvement, and we are committed to listening to our guests and making necessary changes. We truly appreciate the opportunity to host you and hope to welcome you back in the future.
4.0分
情侣出游
Room was great, staff was super cool. the only complain
we had was very noise bathroom fan and one chair for a large room.
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酒店回复: Thank you for taking the time to provide feedback about your stay at our hotel. I sincerely apologize for any inconvenience you experienced during your visit. We are committed to enhancing our facilities, and your insights are invaluable in helping us improve. We appreciate your patronage and hope to welcome you back in the future.
5.0分
商务出差
My room was recently patched due to damages and not the right matching paint, breakfast was the same every morning.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness, comfort, and guest satisfaction are our top priorities, and we deeply regret that we did not meet your expectations. We have addressed these concerns with our team to ensure improvements are made. We hope to provide a better experience in the future. Thank You,
4.0分
其他
I like the sign out front with the baymontbanner of the la Quinta sign. You should think about naming it la quintmont!!!
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酒店回复: I appreciate you taking the time to leave a review. It’s wonderful to know that you had a great stay with us, and we can’t wait to welcome you back in the future. We also got a good laugh about the sign—rest assured, we’re on it!
3.0分
其他
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Someone should let the house keeping staff know that at 8:30 am people are possibly still sleeping. That is the main thing you get a hotel room for. I thought I was going to sleep in little later than usual. Wrong the staff decided to have a morning meeting in the hallway right outside my door instead of the room two doors down that was dedicated to that purpose.
A true lack of consideration for the guests.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness, comfort, and guest satisfaction are our top priorities, and we deeply regret that we did not meet your expectations. We have addressed these concerns with our team to ensure improvements are made. We hope to provide a better experience in the future.
3.0分
商务出差
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The hot tub was bath water warm and doesn't have Jets so it's more of a soaking tub. The tiles are poorly installed creating a trip hazard in multiple places. The sheets on my bed were damaged and looked to be quite old. The dead bolt on my rooms door would not turn making me feel somewhat unsafe. The transitions from the entryway to the inner room was a definite trip hazard, especially for someone like my mom, she was with me, who has mobility issues. It was not a smooth transition, it was close to an inch difference in floor heights. Lastly, the air conditioner vents look like they have been over looked for cleaning in quite some time.
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酒店回复: I want to start by thanking you for taking the time to leave a review and for choosing to stay with us. I sincerely apologize for any inconveniences you experienced during your visit. We’ve recently rebranded the hotel and are actively working on improvements to enhance the quality of our guests' experiences. Rest assured, we will take your comments to heart and work on the aspects we can influence. Your feedback is invaluable and helps us make necessary changes for future visitors. Thanks once again for staying with us!
3.0分
其他
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Needs some updating and cleaning. Host at the desk was very friendly. Nothing against the hotel but we were woke up at 5:00 AM by noisy guests in the hall.
Served its purpose as a one night stay as we continued to travel through Colorado.
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酒店回复: I sincerely apologize for any negative experiences you encountered during your stay, and I truly appreciate you taking the time to share your feedback with us. Our goal is to foster a warm, home-like environment for all our guests, and it was never our intention to cause any discomfort. While there are certainly areas where we can improve, there are also factors beyond our control. Rest assured, we will take your comments to heart and work on the aspects we can influence. Thank you for choosing to stay with us.
5.0分
家庭亲子
The staff was so kind to pack breakfast ( Yogurt, fruits and muffins)for our early morning flight.
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay with us. Providing a comfortable and welcoming experience is our top priority, and your feedback means a lot.
员工很棒
The staff was friendly, check-in went easy, beds were soft, room was clean. The only reason I’m marking down is a talent. It’s an older facility and need some updating.
Everything was excellent except for the lighting in the room. The lighting in the entrance and the bathroom was excellent but the rest of the room had only one table lamp on the desk with the result that the vast majority of the space was in deep shadows. I had to use my small keychain flashlight to see anything. Reading any thing required me to use my keychain flashlight.
Room was great, staff was super cool. the only complain
we had was very noise bathroom fan and one chair for a large room.
My room was recently patched due to damages and not the right matching paint, breakfast was the same every morning.
I like the sign out front with the baymontbanner of the la Quinta sign. You should think about naming it la quintmont!!!
Someone should let the house keeping staff know that at 8:30 am people are possibly still sleeping. That is the main thing you get a hotel room for. I thought I was going to sleep in little later than usual. Wrong the staff decided to have a morning meeting in the hallway right outside my door instead of the room two doors down that was dedicated to that purpose.
A true lack of consideration for the guests.
The hot tub was bath water warm and doesn't have Jets so it's more of a soaking tub. The tiles are poorly installed creating a trip hazard in multiple places. The sheets on my bed were damaged and looked to be quite old. The dead bolt on my rooms door would not turn making me feel somewhat unsafe. The transitions from the entryway to the inner room was a definite trip hazard, especially for someone like my mom, she was with me, who has mobility issues. It was not a smooth transition, it was close to an inch difference in floor heights. Lastly, the air conditioner vents look like they have been over looked for cleaning in quite some time.
Needs some updating and cleaning. Host at the desk was very friendly. Nothing against the hotel but we were woke up at 5:00 AM by noisy guests in the hall.
Served its purpose as a one night stay as we continued to travel through Colorado.
The staff was so kind to pack breakfast ( Yogurt, fruits and muffins)for our early morning flight.