酒店回复: Dear TIYAUNA,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced during your stay, including security concerns, room maintenance problems, cleanliness, and lack of hot water. This is not the level of service or quality we strive to provide, and we regret the inconvenience and discomfort this caused you. Your comments have been shared with our management and housekeeping teams to ensure immediate corrective action is taken. We take guest safety, cleanliness, and overall experience very seriously, and your feedback is invaluable in helping us improve.Sincerely,Management Team
酒店回复: Dear Elizabeth,Thank you for taking the time to share your feedback. We’re glad to hear that our staff made a positive impression and worked to assist you during your stay. At the same time, we sincerely apologize for the shortcomings you experienced with cleanliness, housekeeping service, and coffee availability. While we are a budget-friendly hotel, we always aim to provide a comfortable and well-maintained environment, and we regret that we fell short in these areas. Your comments have been shared with our team to help us improve. We truly appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Management Team
4.0分
其他
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翻译提供方：Google
酒店舒适，整体干净。淋浴瓷砖有点脏。床很干净，也很舒服。早餐很棒。我还会再住这里。
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酒店回复: Dear Todd,Thank you for your kind feedback! We’re glad to hear you found your room comfortable and clean, and that you enjoyed the breakfast. We appreciate your comments regarding the shower tile and will address it with our team. We look forward to welcoming you back for another stay!Best Regards,Management Team
3.0分
其他
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Property was just ok….a lot of worn indicators throughout…staff was helpful, breakfast was cold (eggs and sausage)…..had 7 rooms for 1 night, prolly look elsewhere when in area again
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We appreciate your comments regarding the helpfulness of our staff and regret that the overall condition of the property and the temperature of the breakfast items did not meet your expectations, especially while accommodating a larger group. Your feedback regarding wear throughout the property and breakfast service has been noted and will be reviewed as part of our ongoing improvement efforts. We value your input and appreciate you taking the time to provide it.Sincerely,Management Team
2.0分
其他
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Pool was cold and had a green color. Asked for an extra towel and seemed like a difficult task. Breakfast wasn't appealing. When in the hall you could hear into people's rooms or you could hear them out in the hall. Bathroom was small, no room on toilet. There was $100 deposit. Not worth the money for the room.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet expectations, particularly regarding the pool condition, breakfast offerings, room layout, and noise levels. We also regret that requesting an extra towel did not feel as smooth as it should have. While the deposit policy is standard and disclosed at check-in, we understand your concerns about overall value and appreciate you bringing these matters to our attention, as they help us focus on areas that need improvement.Sincerely, Management Team
1.0分
其他
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Pre-paid for stay and called to verify deposit. I was told $50. Got to location and deposit was $100 & would take 15 days per their bank to be refunded. I explained that I had just spoke with someone and he said no I had not even after showing him on my phone that I called. I explained that I was prepared for a $50 deposit not $100 he refused the $50 and said he would not refund the room. Who holds a deposit for 15 days? I am disputing this as I didn't stay at location with no help from them
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酒店回复: Dear Guest,Thank you for bringing this matter to our attention. We regret the confusion you experienced regarding the incidental deposit and the way the situation was handled at check-in. Deposit amounts and release timelines are set by property policy and individual banks, and they may differ from verbal estimates depending on room type and stay details; however, we understand how unexpected changes can be inconvenient, especially when you arrived prepared based on prior information. Your comments about the interaction at the front desk have been noted, as we expect all concerns to be addressed clearly and professionally. We appreciate you sharing your experience, as it helps us review our communication and service standards.Sincerely,Management Team
1.0分
其他
Room was dirty , Lady Bugs , Stink Bugs everywhere , spider webs , bedding was dirty , towels not clean. Don’t waste your money.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about the cleanliness concerns you experienced, as this is not the standard we strive to provide. While seasonal insects can occasionally be present, proper housekeeping and room readiness are priorities, and your comments regarding bedding and towels have been noted for further review. Your feedback is important as we continue addressing these matters and improving overall conditions for our guests.Sincerely,Management Team
我和我丈夫只住了一晚。因为我们已经通过App预付了费用，所以入住过程非常快速简便。他们需要一张信用卡来支付100美元的押金，这笔押金会在退房后退还给我们……但至今仍未退还。希望明天能回到我的账户里。
我们的房间初看还不错。当我准备洗澡时，却发现浴缸里有一瓶用过的免费洗发水，还有头发。哎呀。没办法了，我只好祈祷床单是干净的，然后我们就睡了。
住一晚才60美元，却要我交100美元的押金。在我看来，收取140%的押金简直荒谬，而且我现在还在等他们退还。我已经打过好几次电话给酒店，但都没有用。真心希望他们能看到这篇评论，并尽快处理好这件事！谢谢。
不是很干净，设施也比较旧。
我最近在这家酒店的体验非常令人失望。起初，看到LaQuinta的价格合理，我取消了另一家酒店的预订，但我早该知道这家酒店好得令人难以置信。
首先，我发现白天和晚上不同时间都有流浪汉在酒店附近徘徊，这让我感到不安。此外，我的酒店房间钥匙需要多次重新编程，即使是短途旅行也需要。
浴室的踢脚线油漆剥落，淋浴喷头和马桶生锈了。一盏灯不停地闪烁，熨衣板的腿也生锈断裂，根本无法使用。
最令人担忧的是房间的清洁度。我向前台反映床上有小蚂蚁，并要求客房服务人员打扫房间并吸尘。然而，当我回来时，发现只整理了床，床单没有换，因为同样的污渍仍然存在。更糟糕的是，我入住的三个晚上中有两个晚上没有热水。
我真的很困惑，这家酒店怎么能算得上温德姆酒店及度假村连锁酒店呢？它的标准远远低于我的预期。这次体验感觉更像是住在一家低质量的汽车旅馆，而不是一家信誉良好的酒店。
我希望这些问题能够得到认真对待和解决，以免以后的客人再次遇到同样的不满。
工作人员友好又友善。酒店有点老旧，而且不太干净。我们要求打扫房间和更换毛巾，却没有得到，咖啡也总是断货。我这么说，但这是一家经济型酒店，所以总体来说，可能和预期的差不多。工作人员总是尽力做到最好。
酒店舒适，整体干净。淋浴瓷砖有点脏。床很干净，也很舒服。早餐很棒。我还会再住这里。
Property was just ok….a lot of worn indicators throughout…staff was helpful, breakfast was cold (eggs and sausage)…..had 7 rooms for 1 night, prolly look elsewhere when in area again
Pool was cold and had a green color. Asked for an extra towel and seemed like a difficult task. Breakfast wasn't appealing. When in the hall you could hear into people's rooms or you could hear them out in the hall. Bathroom was small, no room on toilet. There was $100 deposit. Not worth the money for the room.
Pre-paid for stay and called to verify deposit. I was told $50. Got to location and deposit was $100 & would take 15 days per their bank to be refunded. I explained that I had just spoke with someone and he said no I had not even after showing him on my phone that I called. I explained that I was prepared for a $50 deposit not $100 he refused the $50 and said he would not refund the room. Who holds a deposit for 15 days? I am disputing this as I didn't stay at location with no help from them
Room was dirty , Lady Bugs , Stink Bugs everywhere , spider webs , bedding was dirty , towels not clean. Don’t waste your money.