酒店回复: Dear Hotel Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Fargo - I-94/ Medical Center. We always aim to provide exceptional experiences, and understanding your stay was simply "Ok" gives us an opportunity to improve.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, PrincessRed Roof Management RediResponse Specialist
1.0分
商务出差
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The hotel very very bad some activities, some homeless around the property the sink is blocked , toilet very bad the hotel is nasty should be rating 3 not 7.4 hotel are clean staff are friendly
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酒店回复: We are very sorry to hear about your disappointing experience. It’s disheartening to learn about the issues you encountered with the blocked sink, toilet, cleanliness and the presence of homeless individuals around the property. Your comments regarding the hotel's rating and the condition of the facilities are concerning, and we assure you that we take these matters seriously. While we appreciate your mention of our friendly staff, we clearly fell short of your expectations. We are committed to addressing these issues to improve our guest experience.
3.0分
其他
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The staff were wonderful, amenities were on par with the pricepoint, rhe room quality however and I can only speak on our room, was not great. The room had an odor to it with a likeness to...gym lockeroom? Lets juat say the air was tangy...... And the overall quality of the room itself was kind of rundown. Maybe a little more tlc from the house keepers, if youre understaffed and over worked then ignore my review and thank you for what you do.
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酒店回复: Dear Hotel Guest,Thank you for your recent review of your stay at the Red Roof Inn Fargo - I-94/ Medical Center. We're delighted to hear you found our staff wonderful and our amenities met your expectations. However, we're genuinely sorry to learn about the odor and rundown condition of your room. Please accept our sincere apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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They do not havr airport shuttle on weekend. Very noisy and maybe limit the amount of small dogs at the same time. Also the clerk had to repeat herself 3 times to the people in front of me today. She did not slow her roll of explaining things, credit card for inedentals, pool hours, breafast times and wifi info.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fargo - I-94/ Medical Center. We acknowledge your concerns about the airport shuttle, noise levels, the number of dogs present and the situation that you described with the clerk. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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Staff was rude to my son he's 19 working pipeline asking his age if he had the money to stay as a mother it worried me . It was paid for the day before with his own credit card he works really hard for his money .Everything else was fine location and all thank you for listening worried mother
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fargo - I-94/ Medical Center. We are glad you found our location satisfactory. We're so sorry to read about the behavior your son encountered. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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I did not like the hospitality when I checked, the black lady that was working was very rude. I would have never got the room if I would of walked in and got met with such rudeness, makes you think twice to book online especially when you cannot cancel the room!!!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Fargo - I-94/ Medical Center. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you had encountered with our hotel staff and the concern on your reservation. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
5.0分
情侣出游
Safe parking, super pet friendly, staff were very pleasant and accommodating. Breakfast in the morning was also hot and cold options coffee and juice.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fargo - I-94/ Medical Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our safe parking and pet-friendly atmosphere. I'm also very happy to hear that the staff made your stay enjoyable and that you liked the breakfast options. Here at Red Roof, we always aims to provide the best possible service, and it s wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
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Picked this place by value and didnt realize i was in front of it. Right off interstate, Many gas and Food options within a mile or so. Did not use the pool however, I did find it after. Great breakfast in morning. If i go back to Fargo, definitely would stay again..
(And from the front door, you can see the wood chipper used in the Movie "Fargo" next door at the Travel center)
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fargo - I-94/ Medical Center. It's wonderful to hear you enjoyed your stay with us in Fargo! We are so glad our location offered convenience and that you appreciated the breakfast. We're delighted you'd consider staying with us again. We're thrilled you got to see the Fargo movie woodchipper, too.We hope to continue to provide great experiences for you at Red Roof. We would love to see you again, should your travels bring you back to our area. Sincerely,JannovemRed Roof ManagementRediResponse Specialist
Fargo这个城市据说是北美物价最低的，Red Roof INN要是放在别的城市估计要上800元/晚了，这里的物价还真是低啊
不过也是简约的很，拖鞋牙刷这些你们都别想了，整个北美都不提供，但一次性洗发水这些必用的也没有很意外，幸亏我从来都是用自己的。
早餐太糟糕了，简直没什么能吃的。
房间也很脏……床上竟然有泥巴，淋浴间还挂着一条脏抹布。
停车场里住着流浪汉。
好的
The hotel very very bad some activities, some homeless around the property the sink is blocked , toilet very bad the hotel is nasty should be rating 3 not 7.4 hotel are clean staff are friendly
The staff were wonderful, amenities were on par with the pricepoint, rhe room quality however and I can only speak on our room, was not great. The room had an odor to it with a likeness to...gym lockeroom? Lets juat say the air was tangy...... And the overall quality of the room itself was kind of rundown. Maybe a little more tlc from the house keepers, if youre understaffed and over worked then ignore my review and thank you for what you do.
They do not havr airport shuttle on weekend. Very noisy and maybe limit the amount of small dogs at the same time. Also the clerk had to repeat herself 3 times to the people in front of me today. She did not slow her roll of explaining things, credit card for inedentals, pool hours, breafast times and wifi info.
Staff was rude to my son he's 19 working pipeline asking his age if he had the money to stay as a mother it worried me . It was paid for the day before with his own credit card he works really hard for his money .Everything else was fine location and all thank you for listening worried mother
I did not like the hospitality when I checked, the black lady that was working was very rude. I would have never got the room if I would of walked in and got met with such rudeness, makes you think twice to book online especially when you cannot cancel the room!!!
Safe parking, super pet friendly, staff were very pleasant and accommodating. Breakfast in the morning was also hot and cold options coffee and juice.
Picked this place by value and didnt realize i was in front of it. Right off interstate, Many gas and Food options within a mile or so. Did not use the pool however, I did find it after. Great breakfast in morning. If i go back to Fargo, definitely would stay again..
(And from the front door, you can see the wood chipper used in the Movie "Fargo" next door at the Travel center)