From start to finish we could not ask for more. Peter collected us from the airport and was informative, but not intrusive. The hotel was lovely and just a short walk from Bran village. All the staff we met were professional and polite and helped navigate the village. Nothing was too much trouble, even a last minute drive to Brasov, and return. I would recommend Bran Belvedere to anyone looking to stay in this area
1.0分
其他
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- balcony was common with transparent fence between room, the neighbors can look into your room. I needed to close the curtains when we slept or change. - bathroom booth so small that I had to struggle to move the hands. And I am only 173cm height, fit. I could not put my hand from elbow to fingers horisontally into the booth (so max or less than 40 cm width) - we booked room with matrimonial bed, but we received a room with 2 beds of 80 cm width, each bed. Unpleasant staying especially because of the bed (which I specifically asked for, before) and that neighbours could look into our room and we had to close the courtains during night/morning... basically all the time. I recommend they change their approach: - respect the booking and call and anounce if it is changed - offer intimacy, neighbors should not see into others' room - make nice bath booths, not for children (not 40 cm width)
5.0分
其他
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The staff was very friendly and polite. They made me feel welcome, not like I was a stranger ! The location of the hotel is a pretty area, something out of a postcard. Had a wonderful time !!
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酒店回复: Thank you for the excellent review! Thank you for choosing to be our guest, even if we know that you live very far from us, we look forward to seeing you again! about the politeness with which we received you, we can say that we were inspired by the politeness with which you behaved!
1.0分
其他
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As a rule, 4 Star Hotel Benefits are: *A full upscale experience *Staff to provide for needs *Location for rest and relaxation *Entertainment and food options right on sight making the need to leave the premise minimal. Moreover, three-star hotels are about comfort, while four-star hotels are about relaxation. All I can say, this is definitely NOT a 4 Star Hotel! No comfort or relaxation with such bad customer service.
From start to finish we could not ask for more. Peter collected us from the airport and was informative, but not intrusive. The hotel was lovely and just a short walk from Bran village. All the staff we met were professional and polite and helped navigate the village. Nothing was too much trouble, even a last minute drive to Brasov, and return. I would recommend Bran Belvedere to anyone looking to stay in this area
- balcony was common with transparent fence between room, the neighbors can look into your room. I needed to close the curtains when we slept or change. - bathroom booth so small that I had to struggle to move the hands. And I am only 173cm height, fit. I could not put my hand from elbow to fingers horisontally into the booth (so max or less than 40 cm width) - we booked room with matrimonial bed, but we received a room with 2 beds of 80 cm width, each bed. Unpleasant staying especially because of the bed (which I specifically asked for, before) and that neighbours could look into our room and we had to close the courtains during night/morning... basically all the time. I recommend they change their approach: - respect the booking and call and anounce if it is changed - offer intimacy, neighbors should not see into others' room - make nice bath booths, not for children (not 40 cm width)
The staff was very friendly and polite. They made me feel welcome, not like I was a stranger ! The location of the hotel is a pretty area, something out of a postcard. Had a wonderful time !!
As a rule, 4 Star Hotel Benefits are: *A full upscale experience *Staff to provide for needs *Location for rest and relaxation *Entertainment and food options right on sight making the need to leave the premise minimal. Moreover, three-star hotels are about comfort, while four-star hotels are about relaxation. All I can say, this is definitely NOT a 4 Star Hotel! No comfort or relaxation with such bad customer service.