酒店回复: Dear Jose,We appreciate you reaching out to share your review. While we hope that your accommodations were just what you needed to rest and recharge for your continued adventures around Tuscaloosa, we regret that our lack of coffee impacted your stay. Our team is always available to make some great local recommendations. We will work to ensure you enjoy your visit should we be made aware of any issues. Thank you, and we hope you will join us again soon.
4.0分
其他
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Stayed one night on a football weekend which means room prices are outrageous. The room itself inside is nice and clean. The exterior of the hotel could definitely use some work.
The very sweet desk clerk Trupti Patel allowed us to check in early (before the game) which totally made the stay worthwhile.
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酒店回复: Dear Jeffery,Thank you for your thoughtful feedback. We’re glad you enjoyed the clean and comfortable room and appreciated Trupti’s kind assistance—she’ll be happy to hear your praise. Your comments about the exterior are noted and appreciated. We’re grateful for your stay and hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
家庭亲子
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Pleasantly surprised. Would stay here again. Worked well for Bama Family Weekend & getting to campus for events (including game, but only b/c we had game day parking pass.)
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酒店回复: Dear Sarah ,Thank you for your wonderful feedback and perfect rating. We’re delighted to hear you enjoyed your stay and that our location worked well for your Bama Family Weekend plans. It’s great to know you’d stay with us again. We look forward to welcoming you back for your next visit.Sincerely, Hotel Manager
2.0分
其他
The customer service was fine, however, the room smelled like mold and mildew no matter how long I had the AC blowing air.
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酒店回复: Dear Elizabeth ,Thank you for sharing your feedback. We’re glad you found the service satisfactory but very sorry for the odor issues in your room. Your comments are important and will be shared with our housekeeping and maintenance teams for prompt attention. We appreciate your honesty and hope for a better experience next time.Sincerely, Hotel Manager
还行吧
有待清洁，不止一处
我们去那里参加 A 日比赛，但整个体验太糟糕了！被告知我们可以提前入住，但必须支付额外费用……这没问题，因为比赛在 3:00 开始。尝试在 12:00 左右办理入住手续，但被告知我们的房间尚未打扫，并要求 2:00 再打电话……我照做了，被告知房间已经准备好了。太好了……仍然可以参加比赛！！！2:30 到达那里办理入住手续并签署了所有文件，但随后被告知房间仍未准备好，还需要 20-30 分钟……比赛 30 分钟后开始！！！所以……没有参加比赛，白跑了一趟，因为我最终在手机上观看了比赛！！！！糟糕的经历，永远不会再使用它们……除此之外，店员的态度也很差！！！
由于，我们不得不等到正常入住时间后三个小时才可以进入我们的房间。他们仍在继续打扫。他们没有好好打扫房间。冰箱很脏。里面有食物。我不会再住在这个地方了。
wifi 坏了。我能够使用 wifi，但随后它就卡住了。电视遥控器与那台电视不兼容。它只能控制音量。我们在办公室更换了遥控器，但问题依然存在。
这是最后一家有房间的酒店。当然，他们把价格抬高到了 436 美元。但这显然是每晚 75 美元的地方。但很高兴在比赛结束后能住在这里。但通常情况下，我不会住在这里。不得不找一间吸烟房，因为只剩下这间了。我们不抽烟。我不知道人们还允许在房间里吸烟。总的来说还不错。
他们早上不喝咖啡
Stayed one night on a football weekend which means room prices are outrageous. The room itself inside is nice and clean. The exterior of the hotel could definitely use some work.
The very sweet desk clerk Trupti Patel allowed us to check in early (before the game) which totally made the stay worthwhile.
Pleasantly surprised. Would stay here again. Worked well for Bama Family Weekend & getting to campus for events (including game, but only b/c we had game day parking pass.)
The customer service was fine, however, the room smelled like mold and mildew no matter how long I had the AC blowing air.