酒店回复: Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet expectations and appreciate the opportunity to respond.Regarding breakfast, we would like to clarify that your booking was received on a room-only rate. Unfortunately, due to an incorrect tariff set up by the third-party booking platform used, this information was not accurately transmitted to our system, which led to confusion at breakfast service. We acknowledge how frustrating this would have been and regret the inconvenience caused.We are also very concerned by the health concerns raised. For clarity, gastroenteritis (gastro) symptoms typically appear between one and three days after infection, and the illness itself usually lasts a few days. Given the timing described, it is highly unlikely that breakfast consumed on the morning in question would have been the cause. That said, we take food safety extremely seriously and maintain strict food handling and hygiene standards in line with regulatory requirements.We are disappointed to read your comments regarding our facilities and front desk service, as these are areas where we consistently receive positive feedback. Your comments have been shared with our management team for review to ensure any genuine service gaps are addressed.We regret that your experience fell short and thank you again for your feedback.Kind regards,ManagementRamada Suites by Wyndham Zen Quarter
非常好的一次入住体验,房间干净整洁,有小厨房,洗衣机,阳台可以看到港口,景色超美,楼顶360度观景。
不知道之前为什么会有这么多人给好评 房间非常差 设施很旧 前台服务超级差 和餐厅坚称我们没有订早餐 让我们付费。提供我们的入住证明也没完没了。吃完早餐家人都拉肚子。
建议大家千万别来 一定失望!
这家酒店服务非常好,房间很舒适,设施也很棒。还提供许多额外福利,比如入住时赠饮,以及在16楼能360度欣赏日落美景,还有免费小吃和点心。强烈推荐!
房间配有全套厨房设备,包括洗衣机/烘干机和全尺寸冰箱。床非常舒服。空间宽敞,还有一个大大的户外区域。工作人员都非常乐于助人且友好。屋顶酒吧的景色很棒。
入住很方便。是那种低调的服务式公寓。干净,位置好,但设施非常基础。
酒店设施陈旧,并没有它自认为的那么“禅意”。客房清洁服务不规律。房间很大,但装修过时。屋顶酒吧的欢乐时光还不错,提供免费的(可以理解的)普通小吃。走到市中心“热闹”的地方大概需要10分钟。你肯定能找到更好的酒店……继续找找看吧。
海景房很好,视野开阔,还有泳池。楼顶落日酒吧很舒适,可以落日被前面的大楼挡住了,看不到
我们很喜欢,住了一晚,整体不错。
这是我第二次入住。
酒店本身比较老旧,但房间很宽敞,停车免费,而且可以停在有遮盖的地方。我们还收到了屋顶的免费啤酒和饮料券。酒店交通便利,去市区也很方便。
这家酒店评价很好,虽然早餐自助餐的素食选择不算丰富,但总体来说是个非常不错的住宿地点!