酒店回复: Dear Francine, Thank you for taking the time to tell us about your experience at the Red Roof Inn Springfield, IL. It's truly regrettable to read that your experience did not meet your expectations due to what you described as an unclean room, insects and other issues highlighted in your comments. Please accept our sincerest apologies for the inconveniences. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, please know that we value you as our guest and appreciate your business. Thank you for sharing your experience with us. We hope to see you gain in the future. Very truly yours,AngelRed Roof Management RediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
工作人员非常友善。前面的路有点吵，但是很舒服。
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酒店回复: Hello Masahiro,We are pleased to hear that you found our staff to be very friendly during your stay. While we apologize for any inconvenience caused by noise from the adjacent road, we are glad you still found your stay comfortable. If there is anything else we can assist you with, please feel free to reach out to our management team directly.
4.0分
家庭亲子
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Small room, but very clean and packed with amenities. Only glitch was that the a/c - heating unit wouldn't shut off. Had to pull the plug. Friendly, helpful staff and great morning coffee in the lobby. Ample, free parking for our large RV. Would stay again when in the area.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Springfield, IL. We're glad you appreciated the cleanliness, amenities, friendly staff, and ample parking. We regret the issue you experienced with the A/C unit. We are committed to ensuring that such issues are not repeated. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
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Won’t stay again sorry.
Room was clean and bed was comfortable. Air conditioner was quiet and worked well. Everything was old and needed fresh paint, etc. considering the others guests, it was not comfortable to leave the room at night.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Springfield, IL. Thank you for your review. I am glad to hear that you found your room clean and the bed comfortable, and that the air conditioning was to your liking. I apologize that the outdated appearance of the rooms detracted from your stay and that you felt uneasy leaving your room at night. We appreciate this feedback as we consider future updates to our property. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
2.0分
其他
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Staff was very nice and accomodative. However, room had water leaking in from air conditioning in upper unit and it was falling on the telephone. Maintenance was to be called the next day and only thing done was to put towels down to absorb the water.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Springfield, IL. We appreciate you highlighting our staff's attentiveness. However, we are very sorry to hear about the air conditioning leak in your room and the insufficient response from our maintenance team. This is not the level of service we aim to provide.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,AnnRed Roof Management RediResponse Specialist
1.0分
其他
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You get what you pay for; I was looking for just an overnight economical stay after a late night at the IL State Fair. We had to leave early the next morning anyway…
The place was filthy, smelled of cigarettes, ****, mildew, and staleness. Burn holes in bedding, paint chipping, and splattered on laminate flooring. Just overall disgusting. Needless to say….didn’t get much res, so the only advantage was getting out of there earlier than planned.
2.0分
其他
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Keep on looking - not worth it
Very dated, large gap under door, bugs in the room, stain on the bedding. Appears some of the guest may live at the motel as chairs and grills were outside the room. Upon checking in and stepping into the room we decided to not stay at the hotel.
4.0分
其他
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Food wasn’t available. Bed comfort was nice and nice bed. Room had a handicap-cap bathroom, didn’t ask for or needed a handi-cap room. Also, the bed took up much of the room that a person in a wheelchair couldn’t use the room. Front door wouldn’t close, unless you slammed it. Air conditioner fan hardly blows even on high.
3.0分
家庭亲子
No bugs. Tv did not work. brought another tv that also did not work. looks like a lot people living there.
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酒店回复: Dear Appreciated Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Springfield, IL. I'm very sorry to hear about the issues you experienced during your stay. We strive to ensure every guest has a comfortable and problem-free visit, and it’s disappointing to learn that the malfunctioning TVs detracted from your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
我们搬完U-Haul搬家车累得筋疲力尽。凌晨1点半才到酒店，疲惫不堪，只想好好睡一觉。结果大错特错。首先，门上没有房间号。房间糟透了。床单和毯子上都有烟头烫的痕迹，床单上还有污垢。浴缸脏得令人作呕。我们穿着衣服睡觉，生怕床单上有什么脏东西。门锁不上。幸好我把挂钩挂在了门上。我们醒来时，门开了一条缝。更糟糕的是，外面还在下雪。酒店老板对此毫不在意。
要避开的酒店..
房间很脏...油漆损坏...门锁损坏...床罩很脏...床垫...你能感觉到所有的弹簧...我们甚至在浴室里发现了一只蟑螂...有照片可以证明这一点...应该避免选择这家酒店...我不明白为什么********** 会在他们的目录中接受这样的酒店...
工作人员非常友善。前面的路有点吵，但是很舒服。
Small room, but very clean and packed with amenities. Only glitch was that the a/c - heating unit wouldn't shut off. Had to pull the plug. Friendly, helpful staff and great morning coffee in the lobby. Ample, free parking for our large RV. Would stay again when in the area.
Won’t stay again sorry.
Room was clean and bed was comfortable. Air conditioner was quiet and worked well. Everything was old and needed fresh paint, etc. considering the others guests, it was not comfortable to leave the room at night.
Staff was very nice and accomodative. However, room had water leaking in from air conditioning in upper unit and it was falling on the telephone. Maintenance was to be called the next day and only thing done was to put towels down to absorb the water.
You get what you pay for; I was looking for just an overnight economical stay after a late night at the IL State Fair. We had to leave early the next morning anyway…
The place was filthy, smelled of cigarettes, ****, mildew, and staleness. Burn holes in bedding, paint chipping, and splattered on laminate flooring. Just overall disgusting. Needless to say….didn’t get much res, so the only advantage was getting out of there earlier than planned.
Keep on looking - not worth it
Very dated, large gap under door, bugs in the room, stain on the bedding. Appears some of the guest may live at the motel as chairs and grills were outside the room. Upon checking in and stepping into the room we decided to not stay at the hotel.
Food wasn’t available. Bed comfort was nice and nice bed. Room had a handicap-cap bathroom, didn’t ask for or needed a handi-cap room. Also, the bed took up much of the room that a person in a wheelchair couldn’t use the room. Front door wouldn’t close, unless you slammed it. Air conditioner fan hardly blows even on high.
No bugs. Tv did not work. brought another tv that also did not work. looks like a lot people living there.